[Resolved] Bharat Matrimony — Customer Harassment | |||
Dear Sir/Maam, I am receiving sales call continuously (almost every day) from the same salesman for buying their service packages. Though I have already clarifies that I am not interested in buying any. This is causing problem not only with me but also with my parents as their number is also register with the website. To avoid this I have deleted my parents number and as a result now I am receiving more call as there is only my number left. Continuously repeat the same incident only increases dissatisfaction amongst customers like me and other. Customer only buys something when they feel the need of buying and trust the product services. Trying to over-sales likely to attached negative connotation about the company and its services. This will definitely create an irritating experience for customers in the era of customer satisfaction. Hope you understand this. I would like to request Bharat Matrimony authorities to take care this issue. This may create a negative impact about their brand and services amongst their customer. My Matrimonial ID is: B1595705 Pavel Naiya +91-[protected] Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Bharat Matrimony customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Pavel Naiya,
We regret for the inconvenience caused to you.
Regarding the receipt of repeated payment calls, please accept our sincere apologies for any inconvenience caused to you due to the calls that was promoting the benefits of paid membership.
We would like to take this opportunity to tell you that there was no malice or intent to cause inconvenience to you.
All our customers are important to us and your concern will aid us in introspection and improvements in our processes ultimately leading to customer delight.
Further, we would like to confirm that we have taken necessary action regarding the receipt of continuous calls that you have received from our end. Henceforth, you will not receive any promotional calls from our end.
We apologize, once again for the unpleasant experience you had.
Should you require any further clarifications or assistance, please reply to us via email to [protected]@bharatmatrimony.com or call us at[protected].
We value your association with Bharatmatrimony.com
Regards,
Team Contact Center
Bharatmatrimony.com
We regret for the inconvenience caused to you.
Regarding the receipt of repeated payment calls, please accept our sincere apologies for any inconvenience caused to you due to the calls that was promoting the benefits of paid membership.
We would like to take this opportunity to tell you that there was no malice or intent to cause inconvenience to you.
All our customers are important to us and your concern will aid us in introspection and improvements in our processes ultimately leading to customer delight.
Further, we would like to confirm that we have taken necessary action regarding the receipt of continuous calls that you have received from our end. Henceforth, you will not receive any promotional calls from our end.
We apologize, once again for the unpleasant experience you had.
Should you require any further clarifications or assistance, please reply to us via email to [protected]@bharatmatrimony.com or call us at[protected].
We value your association with Bharatmatrimony.com
Regards,
Team Contact Center
Bharatmatrimony.com
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No:94, TVH Beliciaa Towers, 10th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai, Tamil Nadu, India - 600028
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We regret for the inconvenience caused to you.
Regarding the receipt of repeated payment calls, please accept our sincere apologies for any inconvenience caused to you due to the calls that was promoting the benefits of paid membership.
We would like to take this opportunity to tell you that there was no malice or intent to cause inconvenience to you.
All our customers are important to us and your concern will aid us in introspection and improvements in our processes ultimately leading to customer delight.
Further, we would like to confirm that we have taken necessary action regarding the receipt of continuous calls that you have received from our end. Henceforth, you will not receive any promotional calls from our end.
We apologize, once again for the unpleasant experience you had.
Should you require any further clarifications or assistance, please reply to us via email to [protected]@bharatmatrimony.com or call us at[protected].
We value your association with Bharatmatrimony.com
Regards,
Team Contact Center
Bharatmatrimony.com