[Resolved] Bharat Matrimony — customer service

 
1 Review
India
 Jagtar Kahlon
The company has blocked my profile without giving me a real reason. I have sent everything i can and all i get is the same automated response. They refuse a refund. I have not violated any terms or conditions. I have been dealing with your customer service for weeks now. I have given what they asked. Their customer service number doesn't work. There chat live claims they can't help. I just get told to call may credit card company. Please help take care of this. Thank you
Complaint marked as Resolved Jan 19, 2018

Complaint Status


[Dec 10, 2017] Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Bharat Matrimony Customer Care's response, Dec 13, 2017
Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your Matrimony Id and contact number immediately to [protected]@bharatmatrimony.com and we'd like to speak, understand the issue better to help you.

Regards,
Team Contact Center
Bharatmatrimony.com
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    Customer satisfaction rating
    53%
    Complaints
    536
    Pending
    84
    Resolved
    261
    phone
    +91 81 4499 8877 (India)
    +44 20 3608 0267 (UK)
    +1 818 688 3593 (USA/Canada)
    location
    No:94, TVH Beliciaa Towers, 10th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai, Tamil Nadu, India - 600028
    Bharat Matrimony - customer service