Bharat Matrimony — did not get personalized service

Address:

Hyderabad, Telangana

Hi,
I am sushma I have created a profile in bharat matrimonial for my sister (Suman) 1.5 month back for personalized service .
The profile id is H742113

The Matrimony girl has insisted me a lot to open the account .She called me several time and convinced me that I will get the service .
But after opening the profile within 2-4 days she told me that she is not able to find the matches as per my requirement and she asked me to change the requirement.I had a discussion with her and told that if you cant give the service then please dont ask me to change my requirement.
I requested to provide me the service or to return my money .I paid Rs 13000 /-

She said i'll get the money back in my bank account.But its now 1.5 month i did not get my money and not even the service.

I lost my trust..I called many time to that girl and she gave no of a guy to follow up.
Both of them are not lifting my call. I called customer support as well but that also did not work..I am fed up with this kind of worst service

Please give my money back.

My sister matrimonial profile ID is: H742113