Bharat Matrimony — Fake ID's created and mediators not allowing us to contact the concerned profiles

Fraud issue with Bharat Matrimonial
I have written several emails to BM regarding fake profiles being created by mediators who do not allow us to contact the partner and just take our private details and then do not get back.

We have a three month paid membership and its over a month and not got any result as in all cases there is a mediator involved..

BM seems to be just uploading fake ID's just to lure the members to make payments and then waste precious time in searching for a suitable partner which ultimately is a waste of time.

I reported a fake ID H[protected]Arushi Patel) which was blocked and the very next day another profile was created against ID H11311577 BM failed to register.

Unpaid mediators are also able to send messages which I was not able to do when I was an unpaid member and was forced to make payments in case I wanted to contact anyone.

When we complain we get a standard pre typed reply with a Ticket number and till date I have just got one phone call telling me that I should only contact Prime members.

I have again received another request from a girl for my son who claims to be Dr. Mehak Arora with ID 11324599. Although they are not a Prime Paid member they have the facility to send messages which I fail to understand how its possible.

When we called, no one picked up on the mobile or whatsapp. When we contacted them on the Whatsapp number the reply was in mixed Hindi and English and only asked for bio data as all MEDIATORS normally do.

Various Ticket numbers issued to me are as below.

Ticket No: BM27101989, Ticket No: BM27101654, Ticket No: BM27095491, Ticket No: BM27087459, Ticket No: BM27095491, Ticket No: BM27088058, Ticket No: BM27087459, Ticket No: BM27074631, Ticket No: BM27074709, Ticket No: BM27056497, Ticket No: CBS14774461, Ticket No: BM26999077, Ticket No: BM27101630]: Ticket No: BM27087456, Ticket No: BM27116461, Ticket No: BM27120462, Ticket No: BM27087456, Ticket No: BM27140527, Ticket No: BM27140579]: Ticket No: BM27101989.
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Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Sep 06, 2022
Bharat Matrimony Customer Care's response
Hi Gokarn,

Greetings from matrimony!

Sorry for the inconvenience caused to you.

We tried reaching you to your register mobile number we couldn't able to reach you.

Kindly share your convenient time and alternate contact number to assist you further.
Sep 19, 2022
Updated by Gokarn
Please call us on [protected]. We got a call on this number twice from one BM representative by the name Franklin who said he will help us with the refund but nothing has happened till date.
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