Bharat Matrimony — Fake profiles and fraud organisations misusing data and asking for money

Hi,

I recently opted for premium account for second time in Bharat matrimony with profile ID H[protected]latest ID). I liked a few profiles and sent connection request. I got a response from a person called Sunita Singh with profile ID H11972982. When I started talking to them they identified themselves as a relations manager. I asked for their organisation details but they didn't provide any.
I told them that I want to talk to the family or the girl, but they will not share the contact number. I have to pay their charges and then they will share the information.

This entire fraud model is very popular on Bharat matrimony and it feels like the company doesn't care if their status goes down day by day.

I am heavily unsatisfied with the behaviour and presence of these fraud profiles. And I request a refund for the payment that I made recently.

Please look into this matter