[Resolved] Bharat Matrimony — false charges applied and over charged me fake deals given | |||
I was given a deal package of $65 for classic advantage for my brother 2 of them gave me that deal as i was comparing with other sites i waited one day the next day i saw the deal was still showing in my upgrade acc so i processed the transaction which clearly showed $65 and that my package would upgrade to $65 its been 14 days and no resolution every time i call they say 24 hrs there will be solution i havent got any. Im asked to call somemanager as per their convinience i dont have time to leave my job and call as per their convinience why havent i got my refund? I was charged cad 151 why? I need a full refund and a compensation for all the inconviniecnce it has caused me. I processed a payment of $65 now im over my credit limit charged $5 and 22.9% of interest on that amount. How long more i have to wait this is last communication im making. I feel cheated and ridiculed by your delegates. If i dont get my refund and compensation im filing a cyber fraud complaint on your company. What kind of a company procedure is there where the client has to keep on calling??? Its a week i havent received any response last time i was told by parmesh in 24hrs i will get an solution and now this guy gives me a managers no to contact there is no resolution??? What nuts are working that cant give a simple solution and stop duping people on your chats giving packages that you cant keep up with. When will i get my money?? I need a refund for $52 with an interest rate of 22.9% plus $5 limit exceed fee. Im not going to suffer to pay for an amount that i shouldnt have been charged with. My brothers profile is not upgraded to classic advantage too. If nothing is done now im going to file a complaint for cyber fraud and fraudulent by company too From: abhijeet phalke Sent: wednesday, february 14, 2018 1:32 am To: bharatmatrimony.com - customer service Subject: re: [ticket no: bm18072584]: fw: your chat transcript on bharatmatrimony.com Hi, I haven’t received any refunds yet??? What is the status i can’t keep paying interest for credit over limit for the transaction. Please give a quick solution i want my refund back asap. With compensation. Regards Shree Sent from outlook From: bharatmatrimony.com - customer service Sent: monday, february 12, 2018 4:16:02 am To: [protected]@outlook.com Subject: [ticket no: bm18072584]: fw: your chat transcript on bharatmatrimony.com Dear member, Thank you for contacting bharatmatrimony.com With reference to your email dated 12/02/2018 expressing concern over the excess payment charged towards your profile, we regret the inconvenience caused to you. We have taken up your complaint and have accorded it top priority and are expressly working towards resolving it at the earliest. Our team will be in track with you by updating our follow-up process and we will provide you a feasible solution shortly. We request you to kindly bear with us in the interim. Should you require any further clarifications or assistance, please reply to us via email to [protected]@bharatmatrimony.com or call us at[protected]. For live help chat please visit http://www.bharatmatrimony.com/live-help.php We appreciate your continued support as we strive to provide you with the highest quality service available. Click here to give your valuable feedback. Sent to:"[protected]@bharatmatrimony.com" Profile id r2546030-â I made a payment for my brother profile after two people gave me a deal package for classic advantage for $65.0 he showed me how the amount is shown in payment option. The next day i accepted the offer and made a payment. But they payment went for $117 for classic. Even tough it still showed me the package price as $65 on the profile. Why this discrepancy i spoke with the customer care and he said a refund of $52 was issued for me. And i would see a refund email on my email id in 30 mins. Its been 7 hours i havent received any email he didnt even bother to give me any reference no even tough continuously asking him on the other chat window that he was included on.â â This is the worst customer service ever. When will i get my refund? And compensation for all the trouble i have gone through exceeding my credit limit as i was promised $65 i processed the payment.â then today third chat this is what that guys says that on chat no refund is issued then why did the first dineshâ make false promises. Please issue me a refund and compensation for all the trouble. This the worst experience i ever had with marathimatrimony.â Ur services have gone that low??? Welcome to bharatmatrimony.com, enter your message and one of our agents will attend to you right away Agent May i assist you with anything regarding the payment? Arockiaraj has joined the chat You Hi You I had made a payment and i was suppose to get a refund of $52 as i was told the package would be $65 for a classic advantgae You The person i chatted with said i would get refund as u guys charged me with $117 You Instead of $65 Arockiaraj Sure i will assist you. You I dont see my refund of $52 You He said i would get a confirmation email in 30 mins for the refund its been 5 hrs Arockiaraj Kindly mail to [protected]@bharatmatrimony.com Arockiaraj Sure you will get requst number for the refund You Cancel the payment i made i dont want to pay any company that is duping people with false packages given You He didnt give any even tough i asked for reference no You 21:34:01 system: (Dinesh has joined the chat) 21:34:10 you: hi 21:34:16 you: i had an offer yesterday 21:34:16 dinesh: hi 21:34:37 you: they gave me 65 dollar which was showed while i processed the transaction now 21:34:52 you: but now it shows it charged me 102? 21:35:02 you: why this discripency? 21:35:38 you: i want the same deal given or cancel my payment 21:35:57 you: i dont want to be cheated liek this when the offier was not given 21:36:11 you: u there? 21:36:45 dinesh: let me to check sir 21:39:30 you: can u cancel the payment made 21:39:33 you: i feel cheated 21:41:23 you: u there? 21:41:41 dinesh: i will process for the refund 21:41:45 dinesh: remaining amount 21:42:05 you: ok send me a proof of that 21:42:16 dinesh: sure 21:42:20 dinesh: can i have your mail id 21:42:47 you: [protected]@outlook.comâžš21:42:58 dinesh: thank you for contacting bharatmatrimony.com. Please do not hesitate to contact us. We are available anytime, round the clock. 21:43:22 you: did u process the refund? 21:43:58 dinesh: you You This is the chat You He came on another window too and said i will get a confirmation of refund You Do u see a refund issued? Arockiaraj I will check with manager and will mail you You I dont want false statements teh earlier person didnt even send me the email You I want a resolution now You Or cancel my payment made Arockiaraj We are not the concern team for the refund you have to reach custmor care Arockiaraj India[protected] usa[protected] singapore - [protected] Arockiaraj Kindly contact them Arockiaraj Issue will resolved sure You Then why did the earlier guy say he issued an refund??? You This is ridiculous Arockiaraj Refund takes minimum of 7 working days You Yes but he said the email for refund issued will be sent in 3 mins You 30 mins' Arockiaraj Okay we are sorry for the delay You Hello i havent received any confirmaiton Sent from outlook From: gamooga second screen Sent: sunday, february 11, 2018 9:39 pm To: [protected]@outlook.com Subject: your chat transcript on bharatmatrimony.com â Your chat transcript on bharatmatrimony.com 21:34:01system: (Dinesh has joined the chat) 21:34:10 you: hi 21:34:16 you: i had an offer yesterday 21:34:16 dinesh: hi 21:34:37 you: they gave me 65 dollar which was showed while i processed the transaction now 21:34:52 you: but now it shows it charged me 102? 21:35:02 you: why this discripency? 21:35:38 you: i want the same deal given or cancel my payment 21:35:57 you: i dont want to be cheated liek this when the offier was not given 21:36:11 you: u there? 21:36:45 dinesh: let me to check sir 21:39:30 you: can u cancel the payment made 21:39:33 you: i feel cheated 21:41:23 you: u there? 21:41:41 dinesh: i will process for the refund 21:41:45 dinesh: remaining amount 21:42:05 you: ok send me a proof of that 21:42:16 dinesh: sure 21:42:20 dinesh: can i have your mail id 21:42:47 you: [protected]@outlook.com 21:42:58 dinesh: thank you for contacting bharatmatrimony.com. Please do not hesitate to contact us. We are available anytime, round the clock. 21:43:22 you: did u process the refund? 21:43:58 dinesh: you will get conffirmation within 30mns 21:44:37 you: what is te reference no for that Was this information helpful? | |||
Apr 1, 2018 Complaint marked as Resolved Bharat Matrimony customer support has been notified about the posted complaint. Verified Support Feb 28, 2018 Bharat Matrimony Customer Care's response Dear User, We regret for the inconvenience caused to you. Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had. We're very sorry to hear this. Could you please send your matrimony Id and contact number immediately to [protected]@bharatmatrimony.com and we'd like to speak, understand the issue better to help you. Regards, Team Contact Center Bharatmatrimony.com | |||
Add a Comment | |||
58%
Complaints
815
Pending
86
Resolved
435
+91 81 4499 8877 (India)
+44 20 3608 0267 (UK)
+1 818 688 3593 (USA/Canada)
No:94, TVH Beliciaa Towers, 10th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai, Tamil Nadu, India - 600028
View all Bharat Matrimony contact information
Post your Comment