| Website: | www.bharatmatrimony.com |
Though the payment has been made for 6 months, the classic package has been deactivated abruptly since 9th aug 2017. They mailed on 9th aug that the service would be restarted within 48 hours. - ticket id - bm17292228. However post this deadline also the service not restarted.
Meanwhile, your insensitive system calls up for renewal of services.
On following up, their staff tells that the problem is not with their department.
And your state head - mr. Kumar mohan, when called states "don't get into an argument". So a customer who is asking for service which is paid for and due refund on time, is getting into an argument!
Your sales team follows up incessantly till we upgrade or become a premium member - giving all big promises - we are here to support, we will ensure quality of service this time. Sales executive - deepali from pune office.
However, when it comes to ensure service is provided as committed or refund process or at least the basic service for which i have paid, there is no response, calls are not attended! They even go to the next level, asking their colleagues to call and lie that deepali has resigned and is getting married. This tells about your reputation and relationship management.
Regarding refund of money, first you do not want to provide commitment. When pushed for, you provide a timeline of 1 month after a week. Then after 20 days, you call and inform that your mode wasn't online, hence we require your address to send cheque. When followed up near the deadline of 30 days, you again tell that we will require another 15 days to process the payment. What is this, a 5 year repayment scheme!
& your employee says don't complain to me!
Didn't expect such pathetic service from a reputed brand like you. This is worse than local match-making mandals.
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