Bharat Matrimony — fraud - bharat matrimony assisted service - ticket raised with them of no avail - bm19262606

The assisted services at bharatmatrimony are a big sham. They take your money and then they sit on it promising great services. I have a full documentation of all communications done with bharatmatrimony, which i can forward to you for your perusal.

They send me profiles sometimes and then never communicate on what happened with the profiles. I have to bog them several times to ask what happened.

It's laughable that mahendra singh dhoni is associated with this sham.

Three emails i sent to the manager with no response? Can you imagine, three days, three emails and there is no response from that day until now. I am not going to let it go easy. If they do not refund my money, i will open a litigation case soon. I will not let anyone loot money from me.

I am very pleased with the service of jeevansathi, these guys should learn from them. 24000 just thrown down the drain. Horrible experience!!

I had raised a ticket bm19262606, when i check the status of the ticket with bharatmatrimony people, they always say that the case if forwarded to the concerned team since past 13 days.

A case coming your way soon though. Thanks

—
Amit *
Fri, nov 16, 9:05 pm (12 days ago)
To kaushal. Mishra

Fya

On fri, 16 nov 2018 at 9:05 pm, amit * wrote:

On thu, 15 nov 2018 at 10:09 pm, amit * wrote:
Any update?

On wed, 14 nov 2018 at 8:48 pm, amit * wrote:
Hi kaushal,

Hope you are doing well.

This is amit here, one of your assisted matrimony customers. I signed up for assisted services a month back but have faced a terrible experience.

I have to repeatedly follow up with your relationship managers to send me profiles for review. A good example is that this week i have not received a matching profile for review. This is not the first time that this has happened. The same behavior was repeaded and i had raised earlier to refund my money as well.in return the relationship manager was changed. I can share the chat history to you and the consumer court on how you do not care about the customer. I have made requests on chats to please send me profiles for review or to know what happened with the conversations they had with prospects. I have paid a massive amount for your service and was expecting better from you.

I have a similar account from jeevansathi and i am massively satisfied as the relationship manager talks to me everyday on the progress and if i am satisfied with the service or not.

While your team is sitting on my money and doing nothing to provide a service. Its a money collection scam from customers for some downgraded service. Now please either refund the money i have given to bharatmatrimony or please send me an escalation route so i can ask the responsible person from bharatmatrimony for the money. You cannot deny me your superior's contacts as it is incumbent on you. I will use this email and the chat history as proof for any litigation if needed and if i hear no response.

Also, i mean good to all your staff and no action against them. Its just the service delivery structure you have is degraded and no one else should take its blame.

Update: after several follow up, and while writing the email, your relationship manager is working on the profiles to send to me. I have also raised to her that the profiles they are sending to me are not the ones i requested. One classic example is that i was sent the profile of a 23 year old girl while i had explicitly mentioned that i am looking for someone 25+ years of age. I have more bad experiences, happy to discuss on call.

Thanks
Amit