[Resolved]  Bharat Matrimony — IIM IIT Matrimony fraudulent practices

I registered and created my basic matrimony profile on their new website for education professionals - IIMIITMatrimony. I wanted to try out their free/basic service first before considering any paid services. However, they are preventing me from updating my basic profile with my photos as way to push me to get paid subscription. Theses is fraudulent practice on their side. Even after requesting them through multiple channers like email, chatbot, whatsapp customer care number they are being irresponsive. Instead they have contacted me numerous times to get paid subscription.

If this is how they want to operate, this should be clearly advertised on their website and marketing mails. Else, these clearly counts as misleading customers and deceitfully generating revenues.
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Jun 9, 2021
Complaint marked as Resolved 
Will resubmit
Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Jun 20, 2021
Bharat Matrimony Customer Care's response
Hello Deepak Govindan,

We regret the inconvenience caused to you.

We would like to clarify that, we do not have any restriction in modifying your profile details. As a free member, you would be able to modify your profile details and upload the photograph.

However, we request you to write to us with your matrimony ID and phone number to [protected]@communitymatrimony.com or [protected]@matrimony.com for us to check and help you accordingly.

Should you have any further queries please do not hesitate to contact us.

Regards,
Customer Service|Matrimony.com|
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