Bharat Matrimony — I'm complaining about unresponsiveness for my refund request and giving false commitment for converting prime membership

Address:

First floor, Kaledonia building, Unit no.3, B-wing, Sahar road, Andheri east, Mumbai - 400069, Maharashtra.

My name is Shyam Pawar I have subscribed to a Premium Prime Membership on Marathi Matrimony App with my Id - MRT1193553 for my daughter.

On 2 Aug 2022 I received multiple phone calls from Shreya from on behalf of Marathi Matrimony Andheri Branch she tried alot convincing me to purchase the Prime Membership and I was not convinced because I know there are no matching desired profiles for my daughter.

So purposely I asked her about this - my statement was "whether there are seriously my daughter desired profiles are there or not in your portal database" her statement was "trust me trust Marathi Matrimony there are your desired profiles & I have seen" also I confirmed this 4 time s during our conversation every time she said yes and trust me she gave me the commitment of having my desired profiles over Marathi Matrimony.

Over the name of Marathi Matrimony and the commitment from her so I finally trusted her as she said Marathi Matrimony name so I made the payment on 3 Aug 2022, I have attached all my payment receipts.

Before the payment she made multiple calls from her home even at night around 10.45pm also and after paying the amount of ₹5546 on next day, she never made the call from her side as her target was completed by getting customers - by fooling me and giving me false commitment.

On 3 aug and 4 aug I made a call to her asking for further guidance she indirectly denied me and avoided me by saying "I will call you at night between 8-9pm" and she never made that call so I made the call be tween those mentioned time and she always told me I am cooking I will call you later and the call back never happened.

Even I have the raised the complaint over Marathi Matrimony helpdesk my Ticket number is 14759047 they said you will get assisted from Marathi Matrimony within 24 hours but its been more than 10 days passed and I haven't received any single call from Marathi Matrimony Team which is very disappointing for me.

After raising the complaint and waiting for 4 days I made a call to the Marathi Matrimony Customer Service Team, they said ticket has been marked as a Solved I have call recording as a proof for this. After listening this I was in very shock and got angry because without even having conversation with me they have closed the ticket which was very disgusting behavior from them.

Due to which I raised a another complaint from their customer support team [Ticket No: CBS14762855]: Requesting for Refund and Complaint. Also I have made a call to their team again then they told me that I will receive a call from their team but as usual they did not responded to me either on mail nor on phone call.

Today [[protected]] I made a call to their Customer Support Team again they told me that my raised complainted has been marked as solved which really frustrated me again.

How can they solve the raised ticket of customer without even calling or sending mail to the customer.

Literally I have made more than 12 times call to their Customer Service Team for taking my refund of rs 5546 back.

Neither they have provided me any service as committed nor I am interested in their service after their this kind of behaviour

So I am requesting for my refund of rs 5546 which was given by me to marathi matrimony after listening to their false commitment and improper service.

Till today their sales team person Shreya from Andheri branch is not picking up my call and not even calling me back again after paying money.

So I need my refund
Also I request complaint against that sales person (Shreya) who is fooling poor people like me giving false commitment about their bad services.

I have attached some important proofs below:-

* Proof of Bill from Marathi Matrimony
* Proof o[censored]nsatisfactory service being Prime ( Not even single desired matching Profile)
* Proof of closing my raised ticket without
communicating with me

You are the only my hope to solve my issue.

Thanks & Regards,
Shyam A Pawar