[Resolved]  Bharat Matrimony — Manipulating result/Blocking preference matches.

Website:www.keralamatrimony.com

On 6th May 2022 I created an account through Kerala Matrimony site which is part of Bharat Matrimony. And I paid for Prime Platinum membership for 6 months on May 14, 2022. From the next day, they started calling me to upgrade it. 26000 additional service to get the assisted service. I politely declined their offer and then they called my day and started convincing him. They started firing OTP mails to get access to my account. I was offended by their intrusion, and I shouted against them not to call for the same. The moment I rejected their calls, first they immediately blocked my account and then started controlling my account. My search results dwindle and even the matches I selected turn out to be zero at times. They always advertise that they have hundreds of thousands of profiles, but how come my matches return zero results most of the time?

Another problem is they avoid showing previous search pattern results. To ensure this, I created a similar account on the website and went through the search results. I was shocked because the search result was completely different. After some search attempts, I noticed that they omitted my search criteria from the output list. For example, I was looking for profiles of girls from northern Kerala, and after some search efforts, now I can't find a single profile from northern Kerala. Intelligent algorithm. The application also has a lot of problems and it never ends. They rob the poor. This has to stop.
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Sep 22, 2022
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2022
Bharat Matrimony Customer Care's response
Dear Customer,

Greetings From Matrimony!!!

We regret for the inconvenience caused to you.

Kindly share the matrimony id to assist you further.
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