[Resolved] Bharat Matrimony — membership validity extension for this lockdown period

[Resolved] Bharat Matrimony — membership validity extension for this lockdown period

B berse.try

This is regarding my account with bharat matrimony which is expiring on may 3rd, 2020. Ever since the lockdown started it was impossible to meet anyone in the profile or an astrologer. So i asked them to extend the membership validity up to two months after the lockdown period gets over and i am continuously receiving a notification from bharat matrimony that if you are recharging now the lockdown period will not be counted and the validity will be extended until the lockdown period gets over. If the same feature could be provided after a recharge please confirm why this could not be provided with the existing member. Was this information helpful? No (0) Yes (0)
Aug 12, 2021 Complaint marked as Resolved Bharat Matrimony customer support has been notified about the posted complaint. Verified Support May 07, 2020 Bharat Matrimony Customer Care's response Dear Ms. Berse, Greetings from Matrimony.com We understand your concern however since this is an online service you can search, shortlist the profiles and the same can be checked with your astrologer later as per your convenience. Also, you can make note of the phone number as well to initiate contact in the upcoming days. We do have the lock down offer as on date hence please mail to [protected]@bharatmatrimony.com along with the matrimony Id so that we can keep in touch. Also you can call us in the helpline number +91 [protected] for any assistance. Regards, Team Customer Service Matrimony.com
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