[Resolved]  Bharat Matrimony — Misconduct of Telemarketing executive

Address:

Coimbatore, Tamil Nadu

Sub: Mr. Shaiju’s misconduct Yesterday afternoon one of your staff Mr.Shaiju, of Ernakulam Regional Office called me and requested me to accept the paid membership for my son. I told him that I will call him back whenever we need the proposal. He again called me today morning at 10 am and explained about the special offer and requested me to pay only Rs.2600/- instead of Rs.3100/- (online payment). He convinced me to take the offer and on his request I gave him our residential address to approach the representative to collect the payment. In the meantime when the conversation is going on, I told my husband about the proposal and he in turn informed me that we do not want this proposal just now and whenever we need we will approach them. I told immediately to your staff Mr. Shaiju about this and I gave the phone to my husband and he also informed him the same. After some time Mr. Shaiju called back and scolded me saying that “why you have agreed initially and given me the address and afterwards denying the proposal. You should have been consulted your husband before giving the address to me, in case you were not in a position to take a decision”. I told him that while on the conversation is going on between us; my husband has informed you about our inability to accept this proposal at present. Mr. Shaiju shouted me and told “then why you have given me the address”. I told him politely that if you are embraced due to our decision I am sorry! Sorry! Sorry!. But he was in agitating mood and not in position to hear our words and told me that “what is the point in saying sorry”. Then I informed my husband about his hurting attitude. My husband immediately called him back and advised him that he should correct himself and change his attitude at least in future and he should not hurt anybody especially woman or customers if he wants to come up in life. But, it seems, he was not in a mood to accept the advice and sticking to his stand. Finally, my husband told him that he will take up this matter to the higher level. I therefore request you to take appropriate action in this regard. A line of confirmation is much appreciated. Regards, Valsala W/o N. Thulasidas 9/46, G. Ramanujam Nagar, B.K. Pudur, Kuniamuthur, Coimbatore – 641008 Mobile No.[protected]