[Resolved] Bharat Matrimony — Misguidance about 2 and third lot of 25 free numbers per month as told | |||||
With due regards this is to state that my daughter's profile id is h5473366 I deposited money on 22 feb 2017 but anyway i was told server was down, the money was deposited on 24 feb 2017. I was not given details of the last date of the consumption by any mail or call, the first lot i used. When I asked about the last date of the second lot on 25 april 2017 the person who attended the call told me it is 26 april i asked tomorrow he said yes. So i consumed 24 numbers. Now when on May 2 2017 I called they told me that the balance is only 1 while it should have been a fresh third lot of 25. as after 26 april's second lot it should have been 25 numbers of the third lot. i consumed the 24 numbers on 26 only because he told me that the last date was 26 april.it was not my fault.if possible please repair the loss, I have got the call recording but right now dont have the usb cord to upload the file.You at ur end can listen to it is at 22.58. Today also i was kept on hold twice for several minutes and then the phone was cut. I do not intend to harm anybody Was this information helpful? | |||||
Jun 6, 2017 Complaint marked as Resolved Bharat Matrimony customer support has been notified about the posted complaint. Verified Support May 05, 2017 Bharat Matrimony Customer Care's response Dear User, We regret for the inconvenience caused to you. Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had. An executive from the customer care team will contact you to fully understand your concerns.Please feel free to write to [protected]@bharatmatrimony.com We value your association with Bharatmatrimony.com Regards, Team Customer Care Bharatmatrimony.com | |||||
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