[Resolved]  Bharat Matrimony — money reversal

Address:Kolkata, West Bengal
Website:Bharatmatrimony.com

Subject: money reversal

Dear @hd, matrimony team,

This is to bring your kind attention that myself, sahin ali elder sister of sk shoaib ali (Id – mus2227806) had a chat with one of your representatives named as mr. Kumar over phone as well as whatsapp on 14th feb ‘2018 in regards to the ongoing offer – platinum plan for 6 months @5300 rupees in order to search for bride of my younger brother.

Currently i am based out of india and the enrolment of above plan had been suggested by mr. Kumar to be paid locally from india though i insisted to pay via neft which was disregarded by him at that time.

Since i am not available locally in india and without any other option, i begged to one of my friends who is based in india to help out and opt for the above plan yesterday.

I shared the contact number of my friend to mr. Kumar in order to assist for enrolling the above offer/plan for my brother but due to wrong co-ordination (Intentional or unintentional) by mr. Kumar, a different plan had been enrolled with a cost of inr 32, 000/-

Then i called mr. Kumar yesterday and he assured me on 14th feb ‘2018 evening that there would not be any problem. The desired offer/plan of inr 5300/- would be enrolled followed by reimbursement of remaining money back to my friend account. But today 15th feb ‘2018 morning, once i called mr. Kumar again in regards to the plan/offer & reversal of remaining money, he denied to do so and telling that there is no offer today so i need to pay more amount in order to avail the same plan.

Hence, i would request you to kindly look after this matter urgently and arrange to refund the whole amount of inr 32, 000 back to my friend account without any further delay.

Thanking you in advance

Your truly,

Sahin ali
+[protected]
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Apr 1, 2018
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2018
Bharat Matrimony Customer Care's response
Dear Member,

Thank you for contacting Communitymatrimony.com

We hereby confirm that, your profile payment has been refunded from our end and the same shall reflect in your card account within 7 - 10 business days.

Should you require any clarifications, you can reach us at [protected]@communitymatrimony.com or call to [protected].
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