Bharat Matrimony — No Response on Auto Decline issues in bride profile

We have registered in BharatMatrimonial with bride’s profile and we are searching for more than an year. On our recent renewal Matrimonial staff continuously called and disturbed us to pay and renewed the plan. Once we renewed, from second week, all the request given to our profiles are declined automatically. We registered complaints, called those staff members who forced is to
Renew. But no one responded. So far, more than 500 profiles have been declined from our side automatically. We have paid around 9000 rs plan. But no one cared to get our issue. We are not able to search a groom and no helping hands. BharatMatrimony is entirely money minded and no IT support for these issues