Bharat Matrimony — No worked upon my profile during my paid subscription time

Address:

Bangalore, Bharat Matrimony

Eventhough I paid for the assisted service offer by the BharatMatrimoy, the manager appointed for me was remain unresponsed for many consecutive days. I even escalated this to the reporting manger through mail and asked the system logs of the activities they have done on my profile to ensure that they worked upon my profile. Even after many follow ups, I still not got any response to my mail.
I expect refund for the assisted service that I paid for.