[Resolved] Bharat Matrimony — non transparent policy | |||||
Sir, I am the user of ID no. H-6911736 on behalf of my son' Radhey Raman Srivastava' and had the payment according to your demand for the package of 90 days. It is pertinent to mention that there were so many preferences were being shown on the aforesaid ID according to my choice but just after deposit the sum in your account, the preferences had been diverted to somewhere on your site. However being aggrieved I had prepared the other ID on the same profile of my son free of cost and the good preferences were being shown on this new ID. On going through the new good preferences according to my choice I had selected the ID and mentioned in my paid membership by searching ID. This type of activities shown by you is nut justified . When I had contacted your customer care, he suggested to mention the preference of bride in 'ANY' then since then the bride preference from only south are being shown on my site. Keeping in view the aforesaid nontransparent policy, kindly instruct the person concerned of your team to show the partner preferences which are being shown in my new ID in the days ahead which have been left to complete your days. PLEASE NOTE THAT IF THE MARRIAGE IS NOT SETTLED WITHIN THE VALIDITY PERIOD I WOULD NOT BE ABLE TO CONTINUE WITH YOU DUE TO YOUR NON TRANSPARENT POLICY Was this information helpful? | |||||
Jul 10, 2018 Complaint marked as Resolved Bharat Matrimony customer support has been notified about the posted complaint. Verified Support Jun 08, 2018 Bharat Matrimony Customer Care's response Dear User, We regret for the inconvenience caused to you. Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had. We're very sorry to hear this. Could you please send your contact number immediately to [protected]@bharatmatrimony.com and we'd like to speak, understand the issue better to help you. Regards, Team Contact Center Bharatmatrimony.com | |||||
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