Bharat Matrimony — Not getting the offered refund back.

I subscribed to the assisted services of Bharat matrimony for Rs. 15000/-. Initially I was told that I would be send new profiles and they will do all the arrangements for meeting the match. They also promised that if they couldn't find the match, they would be refunding my money.
I was assigned a manager called Ms Namitha. Her service was pathetic, she was neither answering my calls nor replying to my messages after a couple of weeks. And one day, she turned up and said that she could not find any profiles and she had initiated the refund(this happened 2 months ago). And she disappeared.
After my making calls and registering complaints after complaints, someone called Krishnamurthy called me and said that he would be taking care of the issue and I would be refunded within september, then he further delayed to october 6th and again by obe week and now when I am trying to contact him, he is not responding. Please look into this matter and return my money as soon as possible . Or else I will be seeking the help of court.