I made a mistake by paying for the Platinum membership with their Muslim Matrimony app. They mentioned in the payment page that I can send unlimited messages. It's after making the payment, I realised that I can send only 150 messages in a week. That means you can't even like more than 150 profiles in a week. Not only messages are limited, you can't even like more than 150 profiles.
Contacted their customer care, mailed them, with no avail. They just kept mentioning that it's their policy. They haven't mentioned this limit in the payment page and may have hidden in their terms, simply misleading and cheating customers.
Asked for a refund if they can't change this ridiculous policy of restricting paid customers. They simply said that I can't get a refund since I have started using their services.
Never pay Bharat Matrimony or associated websites or apps. They're simply focused on looting money, not at all keen about providing a good service. Was this information helpful? |
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