Bharat Matrimony — Paid for combo pack but only one activated

I paid for a GOLD combo pack in Bharathmatri and BRAHMINMATRI on 24/12/21. However, only the former is active and Brahminmatri is showing me as a FREE MEMBER.

I have raised the issue on emails to their help desk and have been calling customer care every single day. Complaint no. 25847103 has been registered in this regard on 27/12 but the matter has still not been resolved.

No responsible person is available to talk to about this problem other than the call center person who is not able to help much other than asking me to wait for 24 more hours each time.

I request for resolution of this matter ASAP through this forum. Thank you.