Address: | Pathanamthitta, Kerala, 689112 | Website: | www.bharatmatrimony.com |
Today i tried to make online payment to upgrade my membership i had chat with Dilshan who tried to help me with payment, he had very poor communication skill and made me feel he is doing world biggest favour to me, i disconnect the chat, soon i got call from a lady from bharat matrimonial website number [protected], i explained her what happened on chat and said morning Dilshan spoiled my mood and i changed my mind to make payment, she was so rude to me and hanged phone on me, it was like slapping on my face. i do understand their will be anger but i did not raised my voice or used any bad words, why i has been treated like a Dog. it is unacceptable. i would like to disable my membership now. my id E1760920. Was this information helpful? |
Thank you for contacting Bharatmatrimony.com
We are deeply concerned with the issues raised by you.
We regret that our service couldn't live up to the expectations and the inconveniences you have faced due to the rude behavior of our executive.
We focus considerable effort on training our staff to ensure high levels of service and we shall further strengthen our initiatives in this direction based on your feedback.
All our customers are important to us and your feedback will aid us in introspection and improvements in our processes ultimately leading to customer delight.
We earnestly hope that the negative experience you had will not come in future.
We wish to assure you that we are always there to address your needs. In the next few days we'll make our best attempt to restore your confidence in our service. In addition, we shall ensure that such lapses do not recur.
Should you require any clarifications or assistance, please do not hesitate to contact us via email to [protected]@bharatmatrimony.com.
We value your association with Bharatmatrimony.com