Bharat Matrimony — Premium membership not updated after payment

BM id:B2012262

I made payment to Bharatmatrimony and despite of making payment, my membership is not activated. I called customer care multiple time, multiple escalation, multiple tickets and problem is still not resolved for last 10 days. Whenever I call customer care, they are like forwarding the complaints to technical team or opening some kind of ticket, and this has been going for 10 days. This is like a fraud system where you make a payment and still you cann’t avail the service. The system is broken. I would like this problem to be resolved ASAP.