[Resolved] Bharat Matrimony — Profile ID NAR1169729 not upgraded after payment.

[Resolved] Bharat Matrimony — Profile ID NAR1169729 not upgraded after payment.

B Bknr Jul 6, 2022 Jul 7, 2022 This thread was updated on Jul 7, 2022

Payment for upgrade for the profile ID NAR69729 in Nair matrimony was done as follows. Transaction number[protected] for Rs.5074.00 by SBI debit cardx2539 done at PU000131 on 02 July 2022at20:25:26. Received payment successful message from bank.forwarded to helpdesk. Communicated to nair matrimony customer care and help desk by call and email and remained daily as on today, no response for the mail to [protected]@communitymatrimony.com, customer care personal answers the call say they can only inform the helpdesk. Requested to upgrade or refund if they are unable to upgrade. Kindly help me resolve this issue. Thanks. +1 photos Was this information helpful? No (0) Yes (0)
Jul 7, 2022 Complaint marked as Resolved Immediately after the consumer complaint, forwarded my issue to to nairmatrimony they agreed to upgrade my profile for my subscription.after my repeated requests to few staff and Manger virtually I touch everyone's feet sincerely, within few minutes later they upgraded to 3 months package which costs only 3000 +. 540 gst instead of my subscription 5074for 6 monthsvalidity 4300+764gst. Immediately I sent mail and informed consumer complaints. Subsequently itried to contact the manger, but one good Samaritan who handled my call promised to rectify and a follow up with him till this time, yielded result and I got my subscribed pakage for six month validity. From the bottom of my heart I sincerely Thank the consumer complaints team and the Nair matrimony team staff for providing justice. Bharat Matrimony customer support has been notified about the posted complaint. Jul 06, 2022 Updated by Bknr 5074 paid including GST for six months package from their Nairmatrimony application on 2/7/22 . But they upgraded only for 3 months Period .This unethical trade practice. Evading collected GST by Modifying package as per your intrest. Verified Support Jul 06, 2022 Bharat Matrimony Customer Care's response Dear Customer, Greetings from matrimony We are in the receipt to resolve the issue. We will get back to you shortly. Jul 07, 2022 Updated by Bknr Thanks for helping to resolve the issue.Just now received the message from Nair matrimony.
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