[Resolved]  Bharat Matrimony — Profile ID not upgraded after payment of Gold Combo Package at Combo of (GDR463488 and KON353615).

Address:

Anna Nagar, Chennai

Profile ID : GDR463488 and KON353615

I am extremely sorry to say that I am receiving the worst service from the Bharath matrimony.
I have also initiated a chat and call with the team regarding the help but no use.

Raised Tickets Numbers
1. CBS14728490

2. Tickets No. 14731206

3. CBS14734401

Payment for upgrade for the profile ID GDR463488 and KON353615 in Gounder and Kongu Vellalar matrimony was done as follows.
Transaction for Rs.5782.00 by UPI done on 20th July 2022.
Received payment successful message from bank. forwarded to helpdesk at[protected] as per the sales team promised to give you a combo package of GDR463488 and KON353615. But once the payment done then the sales team can’t be reachable but they still promising your package will be activated tomorrow itself in every days.

Communicated to Gounder matrimony customer care and help desk by call and email and remained daily as on today, no response for the mail to [protected]@communitymatrimony.com, customer care personal answers the call say they can only inform the helpdesk.

Requested to upgrade or refund if they are unable to upgrade.

Below are the issues.

1. Requested to upgrade the combo package for GDR463488 and KON353615.
2. or refund if they are unable to upgrade the combo package.

Kindly help me resolve this issue. Thanks.