[Resolved] Bharat Matrimony — Re: false promises and very poor service

pooja.1

Website:

www.bharatmatrimony.com

Hi,

I am a paid member of Bharat Matrimony. In starting when i registered with this company i was in a planning to go ahead with self online service. Later on i received call from one of their agent and she convenienced me go ahead for assissted service. She explained me the whole procedure and later on they charged 18000 k from me for 3 months assisted service. I was not satisfied with their service and later on after a month time i raised this issue with them they said their is new service you have to pay 18000 more and then for sure you will get a positive response . It would be a special service. I said ok, go ahead and i paid for that also and got registered for 6 months. Now its 3 months passed away . No improvement in service and also very poor customer service. I will advice to all not to choose Bharat Matrimony as this company is totally fake and also i want my amount refund back from this lier company management.

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Aug 5, 2017

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2017

Bharat Matrimony Customer Care's response Dear User,

We regret the inconvenience caused to you.

Please send your matrimony Id and your contact number to [protected]@assistedmatrimony.com and we'd like to speak and understand the issue better as it will aid us in introspection and improvements in our processes ultimately leading to customer delight.

We apologize, once again for the unpleasant experience you had.

Regards,
Team Contact Center
Bharatmatrimony.com