[Resolved]  Bharat Matrimony — Refund of 218$ after upgrading membership

Address:	Chennai, Tamil Nadu
Website:	www.bharatmatrimony.com

A Bharat Matrimony agent called me and offered a 6 month premium membership for 150$ and when I paid the amount with my debit card I was charged 218$ wrongly. Then another agent called and offered Till u Marry package for 230$ and promised to refund the previously paid 218$ with in 7 working days and also sent an email confirming that including his manager on 29 November, 2016. It has been more than 7 days now, I did not get any refund and when I call or chat with their agents I was told it has been processed. Now they are not responding to my emails or chat messages and recently I raised a complaint with Bharat Matrimony with ticket number BM16067422 and when I chatted with a agent from different team he told me that the refund has not even been initiated. I am concerned about losing my money and their lack of service and responsibility. Please help.

I can share the email from the agent about refund commitment within 7 working days if needed.