[Resolved]  Bharat Matrimony — Regarding the message not sending

Hi my name is Prasad .I have taken 3 months platinum membership package on 2nd Nov 2020 for my ID K2631367 as guided by your agent named Ashwini.
After the activation I tried to send the message but it is not sending when I reported the same thing to agent Ashwini she is telling it's technical issue so she can't help with that and told to raise the complaint .after raising the complaints for so many times still they not resolved the issue .they have already wasted 5 days .
Even I asked for refund since the issue is not resolved they are disconnecting the call.
You people are not providing the correct service and how can you claim as trusted matrimony.
I need a refund.