Bharat Matrimony — Renewal fraud concept

I need the reasons for below question.

1.your team not give proper response
2. How can I confirm my auto renewal mode is turn off conditions.
3. Before Renewal your team frequently reach to my number.after without my concern debit my account then I am follow up to everyone regarding the reasons but nobody response my questions.
4. This is not acceptable. Totally disappointed to me.

5. I don’t want to continue my services after my account expire validating date. Also I need my refund amount. Rs4900

Hereafter don’t activate the auto renewal mode.

Please let me confirm to your side
My account auto renewal mode turns off conditions with screenshots or messages or email confirmation.
Was this information helpful?
No (0)
Yes (0)
Bharat Matrimony customer support has been notified about the posted complaint.
Jun 02, 2022
Updated by Sujithalangulam
My ID is M.Sujith (E5010691). Kerala matrimony
Complaint comments 

Comments

Hi Sujithalangulam,

Sorry for the inconvenience caused to you.

We couldn't find the matrimony id

For further assistance on this query, quote the reference/ticket number and email us at [protected]@bharatmatrimony.com, call[protected] or chat live.
Bharat Matrimony Customer Care's response, Jun 2, 2022
Verified Support
Hi Sujithalangulam,

We offer the auto-renewal option, as it enables uninterrupted service to customers. Your premium membership was about to cease by 29-05-2022 and thus auto-renewed the same day.

We would also like to remind you that you had kept the “auto renewal” ON when you paid for your membership and this is already explained in our “Terms and Conditions” page.

On checking your profile, we found that you have utilized the premium membership services post renewal and hence, we regret that cancellation would not be possible.

For further assistance on this query, quote the reference/ticket number and email us at [email protected], call 0 814 499 8877 or chat live.
Right now I am able access my account because account is not in upgrade mode which means they asking to pay amount.

I want to confirm my Rs4900 is credit in my account or not. Please let me know.
I already informed to everybody. You have send the messages regarding the auto renewal but (NOTE: I am not confirm verbally or texting to activate the auto RENEWAL Mode) then, without my concern /permissions why you activate my account?

Right now I’m unable to access my account.

Tell me the immediate reply. We support getting delay day by day.
This is second time your debit my account without confirm.

Last time, I have raised the complaint, your team refunded amount. And why often debit in my account.

I need the reasons for below question.

1.your team not give proper response
2. How can I confirm my auto renewal mode is turn off conditions.
3. Before Renewal your team without reach to my number.after without my concern debit my account then I am follow up to everyone regarding the reasons but I didn’t get response my questions.
4. This is not acceptable. Totally disappointed to me. Again and again

5. I don’t want to continue my services after my account expire validating date. Also I need my refund amount. Rs5069

Hereafter don’t activate the auto renewal mode.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bharat Matrimony
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    815
    Pending
    86
    Resolved
    435
    Bharat Matrimony Phone
    +91 81 4499 8877 (India)
    +44 20 3608 0267 (UK)
    +1 818 688 3593 (USA/Canada)
    Bharat Matrimony Address
    No:94, TVH Beliciaa Towers, 10th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai, Tamil Nadu, India - 600028
    View all Bharat Matrimony contact information