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[Resolved]  Bharat Matrimony — renewal of subscription excess amount deducted above rate demanded

I have renewed matrimonial subscription for three months for my son sathishkumar (Profile id. T2858113) i have paid rs.3949 on[protected] through net using my debit card. This is excess by rs. 349 over the amount they demanded. This transaction was done through shobana of bharat matrimony. When contacted she assured to credit rs. 349 in my bank account within three days. But even after a lapse of 18 days it was not done.in this connection i contacted shobana several times and she repeated the same assurance. But still the amount has not been credited in my bank account
Complaint marked as Resolved 2019-10-18 00:34:24

Complaint Status


[Sep 16, 2019] Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Bharat Matrimony Customer Care's response Sep 17, 2019
Dear User,
We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.
We would like to inform you that, the refund instruction for the amount of Rs.349/- has been successfully initiated from our end on 3/9/2019.

Further, you are requested to kindly check with your card issuing bank on confirmation of the same.

Please feel free to write to [protected]@bharatmatrimony.com

Regards,
Team Customer Service
Bharatmatrimony.com
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