Bharat Matrimony — Request for a refund of Rs 5546 of Id: E7025058, Customer name: Justin George E, which is paid to Bharat Matrimony on[protected]

Address:

Cochin MG Road. No. 61/2830, CUC Ventures, Ground Floor, Ravipuram, Kochi, Kerala, PIN CODE : 682015.

Sir,

Sub: Request to get the refund amount of rupees 5546/- from Bharat Matrimony due to poor & lack of proper service offered by them as per their 3 month gold plan.

I activated a 3-month regular gold plan ID: 27025058 on 07/08/23 at 11. 04 AM in Bharat Matrimony. I was heavily disappointed with the service due to the unreachability, vague profile details, blurred images, and fake & unavailability of contact numbers in the 40 no's contact list which they provided me. At the same time, the profile count was decreasing from 40 even if the contact numbers are not reachable from my side. In the beginning, I was a free member, at that time a female executive from Bharat Matrimony Lijiya contacted me and told me that they will provide all the complete details of 40 profiles and assured me. Considering that I paid Rupees 5546/- and took a 3-month regular gold plan. The contact numbers of Bharat Matrimony Ravipuram Kochi is [protected] & [protected]. On the same day of my activation of the plan i.e. 07/08/23, Monday after 2 hours of activation I contacted customer care and told them that I don't want their service and I need my refund of the amount paid for their service i.e. Rs 5546. A male executive Mr. Sharath took my call and admitted their mistake and told me that he will give a refund and told me to send a mail to [protected]@bharatmatrimony.com. He was actually cheating me, after sending that email he didn't give my refund and when I call him he is telling that he will not provide the refund. My complaint ticket number for getting a refund in Bharat Matrimony is BM28826436. Sir, I request you take the necessary action against Bharat Matrimony and make them generate my refund as fast as possible.

yours faithfully
Justin George E