[Resolved] Bharat Matrimony — TamilMatrimony features are not working which I paid for it

Make_better_india

from Chennai, Tamil Nadu

Oct 6, 2022

Address:

Matrimony.com Limited, Contact details: 94, TVH Belciaa Towers,Tower-2, 5th Floor, MRC Nagar, Chennai 600028 India

Bought a paid plan from tamilmatrimony website for Rs.5300/- but some of their important features are not working. i had raised a complaint with their customer support team but they are not responding to me. as i made the payment through online i lost the control with them. Nobody is responding properly. cant get in touch with them through offline also.

I raised this complain on 9th September and made a several follow-up calls but they are not responding properly after collecting the money from customers

Complaint ID: 27187199

Issue: Search feature not working which is an important feature for which i paid for but its not working.

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Oct 12, 2022

Complaint marked as Resolved

They reached me via phone call and i told them my issues they verified and fixed it

Bharat Matrimony customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2022

Bharat Matrimony Customer Care's response Dear Customer,

Greetings From Matrimony!

We are in the receipt to resolve the issue.