[Resolved]  Bharat Matrimony — To take immediate action to delete fraud account IDK3100494 and issue an alert to all contacts

Address:

Bangalore

I'm Kusuma (Profile ID K3009487) a paid member of Bharat Matrimony,
registering a Complaint against Bharat matrimony which failed to take action against fraud profile ID K3100494 to delete and issue an alert to all contacts.
I received a request from the profile IDK3100494 and accepted it. He agreed to meet in person but not turned up by giving reasons and kept on postponing the meeting. After some days started asking for money saying that he is in huge trouble and all. I came to his words and sent some money. Once he received the money, again and again started asking for money and I discussed this with your representatives who used to call regularly and asked for the renewal of the profile. Later I realized this was a fraud and I was swindled.

Meanwhile I searched for the person whose photo and name was used for creating the fraud profile ID K3100494,
I found the real person Mr. Mohan Marathe who is working abroad sailing in the oceans. I spoke to him and with his family members and got confirmation that he has not registered with Bharat Matrimony site.

Hence we both request you to priorities this issue, take strict and necessary action against the fraud ID K3100494 and immediately provide us with a proof of action taken against this ID K3100494.

Mr.Mohan Marathe has also issued a complaint letter to Bharath Matrimony to delete and issue an alert to all contacts. He is now travelling on the ship on his duties. He submitted the following details to Bharat matrimony.
1. Block request letter along with
2. CDC
3. Immigration letter

We, Self and Mr. Mohan Marathe both affected by the fraudster, sent a complaint mail to Bharat Matrimony saying we would like to take this to the cyber police crime cell.

Bharat Matrimony is complicit

1. For aiding the said imposter.
This is following their lethargic response for the said complaint for which more than 10 days have elapsed.
I submitted the compliant much earlier. Ref BM 26252668 on the 16th Mar with all authentic proof.
Since they have not quizzed us into asking for more, I think you are satisfied with the same.
2. The profile has not been taken off yet.
3.Bharat Matrimony has not enquired the Indian number ( +91 [protected]) of the said fraudster where is it registered and who owns this SIM on the mobile.

The profile being active suggests that they have been in league with the said fraudster.
I, kusuma have been receiving calls by your sales people to extend the validity of my advert with you inspire of not attending to my compliant.

All these above show that Bharat Matrimony is interested to only make money by creating a platform and nothing happens even if a compliant is registered.

We insisted Bharat Matrimony to investigate on the following matters

1. To let us know, how this profile was uploaded on their site.

2.Any specific IP addresses or any such details to help find the source of the said fraudster. This need to be indicated in our compliant with the police.

3.The Indian contact number of the said fraudster linked to the account.
they seem to have not verified the same yet.

This is a serious breach of trust. We believed Bharat Matrimony site is safe and registered on that

We have given the maximum clues to show that the fraud has genuinely happened but your actions is without a reaction.

Bharat Matrimony has said that you will resort back with and answer within 24 hours with a caveat (Delay may be there because of Covid 19)
More than 10 days delay in inexplicable.

We requested them to take immediate action to delete this fraud account IDK3100494 and issue an alert to all contacts in the said fraud's list with Bharat Matrimony.

So for we have not heard any answers from the BHARAT MATRIMONY, we would like to file a complaint against this site for the betterment of the customers who registered for seeking alliances. It is a kind of mental and emotional harassment to the clints.
Bharat Matrimony is claiming themselves as a trusted site but not properly investigating the profiles registered with them.

For me it is an emotional breach and for Mohan Marathe a question of reputation as he is a respected citizen.

We request you to take necessary action against Bharat matrimony to take immediate action against the fraudulent IDs.

Thanks and Regards,

Kusuma and Mohan Marathe