[Resolved] Bharat Matrimony — unauthorised debit to my credit card for auto renewal and stoppage of my account 14 hours before current validity

Debendra Nath Panigrahi

from Darwha, Maharashtra

Address:

Nagpur, Maharashtra, 440013

Bharat matrimony id is y647790 a/c vandana panigrahi. I've 2 complaints to make.
#1. Your company has unauthorisedly debited my credit card account for rs.4, 500/- on july 30-2018 for renewal of my membership. I've never given your company authority for auto renewal and auto debit to my credit card. This is a fraud for which i will lodge a complaint against your company to rbi and file a case in consumer court.
#2. My current validity was up to july 30-2018 till midnight. But you have stopped my facility by 11 am on july 30-2018. Against this unfair trade practice i will file a case in consumer court against your company.

Before lodging the complaint with rbi and filing a case in consumer court, i'm writing this mail to redress my grievance to my utmost satisfaction. Hope to receive a favourable and prompt response from you.

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Sep 1, 2018

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2018

Bharat Matrimony Customer Care's response Dear User,

We apologize for the unpleasant experience you had.

We would like to keep you informed that as per functionality the membership is valid from the time of payment. Hence, the profile has been renewed automatically once membership is expired. Further, we have checked and found that the refund has already been initiated from our end 30/07/2018.

We request you to send your contact number immediately to [protected]@bharatmatrimony.com. Our manager from the customer service team will contact you to fully understand your concerns. Please feel free to write to [protected]@bharatmatrimony.com

We value your association with Bharatmatrimony.com

Regards,
Team Customer Care
Bharatmatrimony.com