[Resolved] Bharat Matrimony — very bad telecaller behavior. today

Archie Tripathi 5

from Amritsar, Punjab

Website:

Bharat matrinony

Telly caller behavior was very bad... Had a bad experience on 29 nov around 12 :25.
A telly caller from bharat matrinony behved so rudely just to achieve her target of making free membership customer to pay.. Worst experience...
Start of morning with such a bad behavior worstn the day..
Better if some action are taken..
Plz kindly pay some attention towards such telly callers and one should also apologize for the same.. Behvior

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Jan 4, 2019

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

Bharat Matrimony Customer Care's response Dear User,

We apologize for the unpleasant experience you had.Could you please send your Matrimony Id and contact number immediately to [protected]@bharatmatrimony.com

Our manager from the customer service team will contact you to fully understand your concerns. Please feel free to write to [protected]@bharatmatrimony.com

We regret that our service couldn't live up to the expectations and the inconveniences you have faced due to the rude behavior of our executive.

We focus considerable effort on training our staff to ensure high levels of service and we shall further strengthen our initiatives in this direction based on your feedback.

All our customers are important to us and your feedback will aid us in introspection and improvements in our processes ultimately leading to customer delight.

We earnestly hope that the negative experience you had will not come in future.

We wish to assure you that we are always there to address your needs. In the next few days we'll make our best attempt to restore your confidence in our service. In addition, we

shall ensure that such lapses do not recur.

We apologize, once again for the unpleasant experience you had.

Regards,
Team Customer Care
Bharatmatrimony.com