[Resolved]  Bharat Matrimony — WRONG COMMUNICATION BY CUSTOMER CARE PERSONNEL -conversion of subscription from Padmasli matrimony to Doctor's Matrimony.

Dear Sir, we have taken Padmasali Matrimony subscription No: PDM393106 for 3months through online and paid Rs. 6372/-. At the time of taking subscription we enquired about conversion of subscription from Padmasli matrimony to Doctor's Matrimony. The customer care exective has communicated that we can convert the subscription at any time if we are not confortable with the profiles available in Padmasali Matrimony.

After taking the subscription and going through the profies for 15days we did not find suitable matches and requested the customer care executive to convert our subscription from padmasali matrimony to Doctors' Matrimony. But the customer care executives are not responding to our request and rejecting by saying that it cannot be convertable. Its been 1 month we are following up with them for conversion.
Hence I request the team to please look into our matter and resolve the issue immediately.