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Bharat Petroleum [BPCL]
Bharat Petroleum Corp. Ltd.
Customer satisfaction rating: 43%
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4690
COMPLAINTS

Bharat Petroleum [BPCL] Customer Care

Bharat Petroleum Corp. Ltd.

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Address
1st Floor, Golden Triangle Bldg., P.O. Navjeevan, Navrangpura
Ahmedabad
Ahmedabad District
Gujarat
India - 380014
Landmarks:Near S P Stadium Road

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 224 344  [Helpline]
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487
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197
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248
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133

Phone:
Phone:
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166
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84

Additional info
Chairman's Office
Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2271 3874

Refinery
Bharat Petroleum Refinery, Mahul, Chembur, Mumbai 400074
Tel:
+91 22 2553 3888
+91 22 2553 3999
+91 22 2552 4888
+91 22 2552 4999
Fax: +91 22 2554 2970

Delhi Co-Ordination
ECE House, Post Box No. 7, Connaught Circus, New Delhi 110001
Tel: +91 11 2331 6891
Fax: +91 11 2331 6894

Retail Business Head Quarters
Maker Towers E and F, 12th Floor, Cuffe Parade, Mumbai 400005
Tel: +91 22 2218 9172
Fax: +91 22 2218 2304

Lubricants Business Head Quarters
Bharat Petroleum Corp. Ltd., Bharat Bhavan - II, Ballard Estate, Mumbai 400 001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2271 3801

Aviation Business Head Quarters
Plot No. A5 and 6, Sector 1, Noida 201301, Dist. Gautam Budh Nagar Tel:
+91 12 0247 4161
+91 12 0247 4165
Fax: +91 12 0247 4483

LPG Business Head Quarters
Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2283 2646

Industrial & Commercial Business Head Quarters
Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2271 3671

Chief Vigilance Officer
Bharat Petroleum Corporation Ltd., Bharat Bhavan - 1, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai - 400074
Tel: +91 22 2271 3261
Fax: +91 22 2271 3611

Gas Head Quarters
Bharat Petroleum, Bharat Bhavan - 3, 13 Walchand Hirachand Road, Ballard Estate, Mumbai - 400001
+91 22 2271 3509

View More Information...

Customer satisfaction rating
43%
Complaints
4690
Pending
0
Resolved
2034
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Bharat Petroleum [BPCL] related photos (650)

Bharat Petroleum [BPCL] Complaints & Reviews

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 satishkumarhalimandi
I had booked my cylinder on 18th Jan'15 but till now i am unable to get any update regarding my cylinder and even those who had booked after me got their cylinder with in 3-4 days. Request you to take a step regarding those driver who came along with cylinder and give the cylinder to some one who gave some extraa rupee to them. my Mobile no. [protected] copy no.[protected] Name- satish Address.-Halimandi, jaidev colony, h, no. 76, ward no. 6, haryana The contact no. of cylinder agency holder is [protected]
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     ashutosh kumar jayswal
    Dear sir, I am consumer HARI SHANKAR JAISWAL 15617 of Kt gas agency at azamgarh (UP). The agency deliver gas at own shop/godown. If I want to find gas at own recorded address, he used to cancel my booking. Only four gas deliver in this financial year to me. I booked 3 times in 21/12/2014 to 29/12/12/2014 But no delivery given by him . I again booked on 21/01/2015 booking no[protected] after registered ac no at agency and bank with LPG ID[protected]. But still delivery awaited. HARI SHANKAR JAISWAL MOH KODARAJMATPUR PO BHANWARNATH DIST AZAMGARH (U P) PIN 276404 MOB [protected] E mail - h.s.[protected]@sbi.co.in
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       bjgajjar
      Dear Sir, Please note that my consumer ID - 14004 of Bharat Gas and our distributor name is Manglam Gas Agency, Vadodara. Please note that I have a savings joint account with Bank of Baroda with my husband. As in bank pass book my husband name is mentioned first and my name is mentioned second. Regarding obtaining LPG subsidy, during submitting documents, sometime dealer is insisting that my account should be separate. And sometime they insisting, in my bank account, my name should be first. Now, I am confused what to do??? Please let us know is it true??? Please suggest. Further please note that during adhaar card procedure, I have mentioned bank account number of Bank of Baroda. Let us know it is acceptable or not ??? Or I have to open separate fresh bank account for obtaining LPG subsidy. Further please clarify, the bank account should be same as adhaar card which is mentioned earlier during adhaar card procedure ??? Please suggest. Awaiting your reply. Thanking you, Mrs, Jyotsanaben Bhupenkumar Gajjar Mob.-+91 [protected]
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         sarwjeet1
        Dear Sir, Your (Bharat gas agney) distributor have no notification regarding new connection of BPL SEVA, ( Aruna Bharatgas Gramin Vitrak Bidupur Vaishali [protected] [protected]). Please see the matter. ADITYA RANJAN Ph. No. - [protected] AT- RAMDAULI P.O- BIDUPUR BAZAR DIST- VAISHALI BIHAR - 844503
        Dear Sir, Your (Bharat gas agney) distributor have no notification regarding new connection of BPL SEVA, ( Aruna Bharatgas Gramin Vitrak Bidupur Vaishali [protected] [protected]).


        Please see the matter.


        ADITYA RANJAN
        Ph. No. - [protected]
        AT- RAMDAULI
        P.O- BIDUPUR BAZAR
        DIST- VAISHALI
        BIHAR - 844503
        Respected Sir
        we are submit form and connection fees before more than 8 month but Still they not given connection, whenever we are asking regarding connection they answer next month
        form number[protected]
        slip number - 2057
        name - kesarbai shantilal vyas, gav - kharsan, vaya- kheroda, disct- udaipur


        Distributors detail
        SHIPRANAND BHARATGAS
        NARSINGH VATIKA BUS STAND ROAD BHINDER UDAIPUR, RAJASTHAN 313603
        [protected]
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           DINESH kumar 0590
          This is to inform you that I am Mr Shriram resident of G 12/312 sangam vihar want to complain against your delivery boy Promod who delivers the gas cylinder to my house behave which ladies while delivering gas cylinder to my house and used unethical language against while no gents was present in house so please look forward to this. The name of agency:-Eminent computers pvt.Ltd.
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            Bharat Gas — Transfer of Domestic LPG connection in the name of spouse.

             bsratnakar
            I have Bharat Gas connection in my name.I want to transfer it in the name of my wife in the same address and same distributer....

             Santosh Kotwal
            Respected sir I Santosh Kotwal working as police sub inspector in mumbai police having consumer id no 170647 I applied for name correction at Anand Gas service kurla west mumbai 70 They made the correction but they make mi compulsary to bye 1 kg tea pack of rs 330/-. I also found they they compulsary selling the tea to each costumer comming for new connection ar name change Please take legal action against the agency and please reply Santosh Kotwal [protected]


            Compulsary suply of 1 kg tea
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               Biswaranjan Mishra
              Hi, This is to inform there are many illegal activities (listed below) in association of some members of the M/s Udaynath Bharat Gas openly in our locality (Village :Kantapada Sasan, PS:Niali, Dist.: Cuttack, Odisha: 752103) just 25 km away from state capital. List of illegal activities 1) Number of connections taken without proper verification of documents to sell cylinders in black markets. 2) Frequent gas bookings done on these connections. 3) These booking are being delivered to oneperson(Bibhuti Mishra, S/O: Benudhar Mishra, Village :Kantapada Sasan, PS:Niali, Dist.: Cuttack, Odisha: 752103) on regular basis for profit sharing. 4) Most importantly the delivered gas cylinders being tampered to download gas into empty cylinders and sell with lesser weight that company provides. These are very serious activities which are taking place openly.So requesting take action on immediate effect .Otherwise I will bound to post this complain on other forums to highlight. My sincere request no to disclose my identity to avoid problems and in case any wrong found against above statement please do come back to me.
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                Bharat Gas — New LPG Gas connection at Chandannagar, Hooghly.

                 HIDU
                I had submitted a online application for LPG domestic on 27.12.14( Wait list ID :[protected]. Having seen the SMS I went to...

                 vinodlokhande
                I am vinod shahaji lopkhande a residing at Kalewadi Pune.I have complain against improper and irresponsible behaviour of ratan gas agency, kalewadi, pune. we have booked our cylinder 26 days before and not yet received the delivery.when we call them in office, they told that the cylinder will be delivered in 3-4 days/ they will send delivery with a day or two/ wait for 2-3 days or come & take the cylinder delivery at office. We are frustrated with their this weird behaviour.i clearly doubt that there's malfunctioning of gas cylinder going on in this agency that's why they have shortage of stock for customer.they are selling the cylinders in black for their personal profit, and make the customer suffer . such a insane, stupid, idiotic people are they.
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                  Bharat Petroleum — गैस सिलेंडर नियमित प्रदान हेतु आवेदन

                   sumer "shankar"shastri
                  मान्य श्री प्रबंधक जी ! भारत गैस;भारत पेट्रोलियम...

                   kamal gupta
                  My name is kamal gupta . I have the bharat gas connetion no 8054, in name Sudha gupta I belong to Plikhuwa Ghaziabad U.P 245304. the Related distributor is Guru Kripa Gas services. He never delivers the booking on time . And whenever asks for this never gives the satisfactory answer. Kinldy help to resolve my problem contact no : [protected] Email- [protected]@gmail.com
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                     daljeet6800
                    i have not received any gas subsidy in my acc. i asked gas agency about this but they said your subsidy has been already transfered in your acc. whose last four digits are XXXXXXXXX7540. but this last four
                    digits account does not belong to me when i verified. i also asked the bank they said there is no
                    subsidy amount in your acc. in this way everytime my gas subsidy transfer in another acc. then how can i
                    received my gas subsidy.

                    my personal detail below:

                    Customers No. 70012250

                    Distributor's Name: city gas centre shop no 129-130 gill road moga. (pb.)

                    AGENCY CODE NO. 115651

                    ISSUING COMPANY: BPCL

                    MY BANK ACC. [protected]

                    BANK NAME ; STATR BANK OF PATIALA

                    IFSC CODE: STBP0000194

                    MY Add.: Maya rani w/o late.
                    sh. Pyara lal

                    H. No. 1762 Street no. 1-F

                    Guru Ram Dass Nagar Moga

                    Moga-142001

                    Moga (PB.)

                    email; [protected]@gmail.com

                    mob no: [protected]
                    Updated by daljeet6800 Jan 23, 2015
                    i have not received any gas subsidy in my acc. i asked gas agency about this but they said your subsidy has been already transfered in your acc. whose last four digits are XXXXXXXXX7540. but this last four digits account does not belong to me when i verified. i also asked the bank they said there is no subsidy amount in your acc. in this way everytime my gas subsidy transfer in another acc. then how can i received my gas subsidy. my personal detail below: Customers No. 70012250 Distributor's Name: city gas centre shop no 129-130 gill road moga. (pb.) AGENCY CODE NO. 115651 ISSUING COMPANY: BPCL MY BANK ACC. [protected] BANK NAME ; STATR BANK OF PATIALA IFSC CODE: STBP0000194 MY Add.: Maya rani w/o late. sh. Pyara lal H. No. 1762 Street no. 1-F Guru Ram Dass Nagar Moga Moga-142001 Moga (PB.) email; [protected]@gmail.com mob no: [protected]
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                       ranrat
                      Sir, I am a Bharat Gas Consumer & my Adhaar Card has been linked with my distributor and my savings bank account, for which I have received message and also Rs.568/- from the Central Government as subsidy to my bank account. I have booked my gas cylinder on 26/12/2014 through IVRS Phone No: [protected] with my dealer from my mobile No.[protected] and has been allotted a refill booking No.[protected]. My consumer Number is 1369 & my LPG ID is[protected]. The name of my dealer is "Bharat Flame" which is situated at Simla Street, Kolkata-700 006 West Bengal. The telephone number of my dealer is [protected]. Please note, that I have not received my refill cylinder till today and they are saying that I will get the refilled cylinder after one month from the date of booking every month even though I book through mobile IVRS system. It means that I will get the refill cylinder on the 26/01/2015. Kindly note, that my neighbours are getting delivery of refilled cylinder within five days from the date of booking through the IVRS method of booking that has been in use presently. Please note my distributor's code as 461832. I am very harrassed by this distributor and I am being deprived of the facility that the Central Government is giving to all the LPG Consumers by this particular dealer. Please make thorough enquiries whether my cylinder is being supplied to unknown persons other than the actual consumer for higher profits in the black market or other unscrupulous methods of earning undue profit in between these days. Mrs. Ratna Mitra Kolkata
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                         Sanjay15071969
                        Sir, I have a LPG Gas connection of Bharat Gas.My Consumer number is 8225 after linkage DBTL 42802988. I have booked refill on dated 30.12.2014 booking number is[protected]. Refill not delivered to us till 20th Jan.2015, after that I have lodge complaint against the Distributor code is 113492 ( Jyoti flame) District Bulandshahr Uttar Pradesh. Complaint No. 404934 dated 20.01.15 customer care person (Aashish) said to resolved problem with in two day.Today (22.01.15) I have received a message form BPCCS your complaint ref.no.404934 is resolved but my refill not delivered to me. When I checked my status on e-bharat site I have found my connection has transfer to other agency with out any information to me. I want to BPCL take action against distributor Jyoti flame (113492) Sikandrabad Bulandshahr. So that distributor think about ten time regarding transfer connection with out inform to consumer. Sanjay Kumar Sharma
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                           Shiv Kr Sharma
                          Dear Sir, It is for your information that I have booked for new gas connection on 10.09.2014 Ref.No.11446226 through on line. But sorry to inform you that I have not received any intimation regarding my connection from your side. I have booked a complaint in your customer care complant No.372424 on 05.01.2015. After that I have follow up the matter with your customer care so many times but I did not get any supportive response from your side. So I am tottlay dis appointed with the dealing of your company. As “Bharat Gas Sab Ke Sat” as you mentioned is not applicable to me. A customer booked for new connection is expected a positive response from you or not. Bharat Gas, Facilitating Indian Kitchen Regards, Gita ram M:-[protected]
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                            Bharat Gas — Unable to book Cylinder

                             Manigandan Visvanathan
                            My name is Manigandan residing at velachery, chennai, tamilnadu. I am having lpg connection in bharat gas. My consumer number...

                             shriramkarekar
                            My Query reference no is 398342(TRANSPERANCY FOLDER), which is placed on 17/01/2015 to Domestic Bharat Gas Services YET TO REPLY where in it was stated that the distribution of Gas cylinders is being done with a back log of 2/3 days during last whole year. But suddenly why it has become a back log of 17 days cannot be digested. The worse situation was happened somewhere in 2013 even in that time the back log was 7/9 days. It was requested to give the authentic reasons so as to bring to the knowledge of concern ministry to sort out the issues so as to avoid the incontinence to the public. Whenever such instances takes place the dealer simply states that the supply is shortage. I don’t think there will be so much of shortfall with this government. It is therefore requested to depute good official to sort out the malpractices/problems if any.
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                               gurmit singh sodhi
                              DEAR SIR, MY CONS NO 44 DGCC NO;3064936 IN PUNSUP GAS SERVICE AT BATHINDA IN PUNJAB . SIR I DID NOT RECEIVED SUBSIDY AGAINST ORNO;160731 DATED 01/01/2015 CMNO;138746 DATED 02/01/2015.I ALSO RECEIVED MESSAGE IN MY MOBILE ON DATED 03/01/2015 THAT MY SUBSIDY TRANSFERED IN MY S/A [protected] HDFC BANK, IFSC CODE;HDFC 0000003 BUT I DID NOT RECEIVED THIS SUBSIDY TILL TO DAY . THANKING YOU GURMIT SINGH 5968 BIRLA MILL ROAD BATHINDA MOBILE NO [protected]
                              Dear Sir, My consumer no is204902 Resident of 111/165 Vijay Path Agarwal Farm Mansarover Jaipur, My Bank A/c
                              No [protected] Bank Of Baroda, My Adhar No is[protected], previously my a/c was in ICICI No[protected]
                              Mansarover Jaipur I closed The ICICI account & inform to Rajeev Gas Agency mansarover Jaipur Distributor Code is
                              118085. Now last 4 months to i am not getting the subsidy amount in my A/C No[protected], Bank of Baroda,
                              my self repeated approach to your distributor M/s Rajeev Gas Agency Jaipur. I really shocked he said u are again open
                              the your a/c in ICICI otherwise i am helpless, there is no option & no system is create by BPCL. So therefor i request
                              u please create the option to change the A/c.& transfer the my subsidy in my Bank Of Baroda A/c No [protected]
                              Thanking You, Surendra Pratap Dhingra 111/165 Vijay Path Agarwal Farm Mansarover JAIPUR. Cell No [protected]
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                                 SureshkumarN
                                I have booked LPG refill on 7th Jan 2015, booking reference number:[protected] and Sri Raksha gas agency, Hebbagodi, Bangalore cleared booking upto 31st Dec 2014. I was waiting for the refill till yesterday (19th Jan 2015) and I called them on their mobile No. [protected] @ 4.20 pm and they have responded mentioning since no body at home it was not delivered and will deliver refill today (20th Jan 2015) when I called no response to mobile and refill also not delivered. When tried to check in IVRS once again fresh booking registered. I was surprised to get another booking reference number. When I checked on line, my previous refill request was cancelled without any information. I am facing same issue with this gas agency every month. I am cheated and harassed like this every month. Please take appropriate action against this agency.
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