Bharat Petroleum [BPCL] Complaints & Reviews

Respect sir/madam, My name is Saroj and having customer ID is 67401858 with Bharat Gas under Ashwani Enterprises, Ashok Nagar, Delhi-110093 (Area Code-143374). I have booked my gas cylinder on 12.04.2015 and my booking no.[protected] but I have not received gas cylinder yet. And because of this delay I am facing a lots of trouble. I am requesting you to please check and do the needful to supply the gas cylinder as early as possible. Regards, Saroj

am booked cylinder[protected] but till date am not receive . many times called Trupti dist Diva office, but they said non subsidy customer stock not available and they priority only subsidy customer first. Our PM Mr, Modi ji said if forget the subsidy help our nation thats why we not attached subsudy but from Bharat Gas trit that customer foot lavel . will log the complaint agains this issue on consumer court if this is happen again and again. Take Against action for same from trupti gas Diva and get solution for same Consumer No: 18427 LPG Id: 1 [protected] Distributor Name: TRUPTI GAS

Consumer ID: 53527368 Booking Confirmation ID:[protected] Phone: [protected] Booking was made on 08/Apr/2015 and not delivered till today (28/Apr/2015). We have been following up at least from past 15 days and everyday they are telling, it will come today. Friday (24/Apr/2015), we went to the agency to ask the status. The lady sitting there was not answering properly, in the end she said it was out for delivery. They gave the mobile number of delivery person, which is switched off when called. He never came, refill not delivered. Next day (25/Apr/2015), again my cousin went to see them. There were plenty of consumers visiting the agency with complaints. The agency office size is very small and the people sitting there look like college drop-outs. My cousin checked if he can get the empty cylinder and take the filled one, they said that wouldn't be possible. They said it would definitely get delivered that day. Didn't get the cylinder that day. When called them in the evening they said they will working on Sunday since there are many pending deliveries which was false information. Sunday they were closed. Monday (27/Apr/2015), they kept the phone aside and no possibility to talk them only. Tuesday (28/Apr/2015), we called them again, a lame/lazy fellow was talking. Asked some questions, which area, what is the name, when did you book, when I told him it is Bellandur, he said it will come tomorrow. I doubt if it will get delivered tomorrow also. There is a Customer Care number mentioned in Bharat Gas website, which is[protected], which is never connected. Is there someone or some authority to monitor these things, take some action? Why is taking months to deliver the cylinders only for this agency? Who gave these people distribution/agency permission, when they are not able to deliver cylinders in months?

Dear Sir I would like to inform you that I had booked cylinder through net for refill on 18.04.2015 vide booking reference No.[protected], order No. 19107. Ten days has passed but the refilled cylinder yet not supplied. My cylinder is over & there is no means of cooking food at my home. I am trying to contact customer care number of Bharat Gas But I am not getting any response. Kindly arrange to delivery my cylinder at an earliest, Pramod Kumar Mob. [protected] Distributor Name - Aligarh Gas Service Louisa School Market, Aligarh

तक्रार करण्याचे कारण कि माजिवडा नाका, ठाणे (वे.) येथे असलेला आपला भारत पेट्रोलियम पंप, येथे भरपूर प्रमाणात ग्राहकांची फसवणूक पेट्रोल पंपवरील काम करणारे कर्मचारी करत आहेत. ग्राहकांना पेट्रोल भरतेवेळी शुन्य रीडिंग केव्हाच दाखवली जात नहि. ज्यावेली कोणताही ग्राहक पेट्रोल पंपवर पेट्रोल भरीला गेला असता आपल्या पुढच्याने पेट्रोल भरले असते त्याच्या पुढेच रीडिंग शुन्य न करता चालू करतात. त्यामुळे ग्रःकाचे लक्ष नसल्याने त्यांची फसवूनक होते. अश्या प्रकअर्ची फसवणूक माझ्या व इतर ग्र्हकांची भरपूर वेळा करण्यात आलेली आहे . मी तेथील पेट्रोलियम पंपक्फ्या मालकाच्या हे निदर्शनास आअनुन दिले असता त्याने उडउडवीचे उत्तर दिले. पण या वर काही तेथील कर्मचारी वर करवाई करण्यात आलेली नही. त्यामुळे मी निराश होऊन आता तुम्हाला हि तक्रार नोंदवत आहे. हे कर्मचारी प्रत्येक दिवसाला ग्राकांची फसवणूक करून २ - ३ हजार रुपयांची फसवणूक करतात. म्हणजे महिना ८० ते ९० हजारांची फसवणूक करतत. आमच्या सारखे मध्यम वर्गीय माणसे महागाईच्या जीवनात काटकसर करून आपल्या गाड्यांमध्ये पेट्रोल भरतो आनी पेट्रोलियम पंप वरील कर्मचारी अशी फसवणूक कर्तत. त्यामुळे ग्राहकांना अडचणींना सअमोरे जावे जात आहे. कारण हे पेट्रोल कमी भरतात त्यामुळे मधेच ग्रःकाच्न्या गाड्या बंद पडतात . मी आशा बाळगतो कि आपण माझ्या तक्रारीवर लवकरात लवकर पेट्रोलियम पंपक्फ्या मालकाच्या व पेट्रोल पंपवरील काम करणारे कर्मचारी विरोध योग्फ्य ती कारवाई करून मला इतर ग्राहकांना न्याय मिळून द्यल. धन्यवाद आपला मनोज फाटक जय म्हाराष्ट्र!

Dear Sir / Madam, I’ve my Fleet Card which has given by our organization name M/s-Otis Elevator Company (India) Limited. Today just 1.5hr. before, I’ve visited your above said petrol pump to fill petrol. I normally take out petrol slip from CMS machine then fill petrol, because some times CMS machine don’t work. As usual I’ve requested Mr. Bishan Singh Rathore to take out petrol slip. But fist time m/c shown monthly limit exceed. 2nd time same has repeated. 3rd time Rs.500/- petrol slip came out from m/c. When I requested to check again for another transaction, he started shouting on me saying “ I’m not your servant & I’ve no time……. He went out from room. When asked his name, he also shouted on me and started rough language and said go and do complain…………… This is the fact that we have corporate Fleet Card and no option to go other petrol pump except Bharat. Please tell me, should we tolerate this type of misbehave because we have no option? Regards, Mukul [protected] mukul.[protected]@otis.com

I am having a domestic LPG connection of Bharat Gas with service provider ‘Akshay Gas Agency Sita Sadan, Chatrapati Shivaji Marg.Near police Station Bhayandar(West) Dist-Thane-401101.Consumer No.51100347. I booked my LPG cylinder on 9th April 2015 and we also got message that LPG cylinder was delivered on . But despite of repetative reminder it is not being delivered till now. Bharat Gas claims to deliver the gas-cylinder to its consumer within 24 -48 hours of booking and the staff is making daily commitment for providing LPG cylinder. I am daily calling gas Agency.but Agency staff not pick the Call. I am working persons and have not much time to call them.. earliest send LPG Cylinder. Thanking you, yours Faithfully, Mrs Chandrawati S.Salian.

My account no is 58236486 in khar mumbai from last 2months it has been observed that the sms is sent, but the cylinder is sold of in black after making complaint seem the total system is hand in glove i request the vigilance dept to take note

Hi, On the pretext of KYC done during LPG Subsidy benefit, I have given the request to transfer the ownership from my Uncle's name to my Aunt's name, due to my uncle's demise in the past.I have submitted all the desired documents (KYC, Death certificate, PAN copy, ration card copy, LPG pass book copy & declaration copy) to the distributor- "Mohan Gas Service", with the initial charge of 350 Rs, duly acknowledged. Post doing this, I have been following up with the distributor since from month and a half, without much success. I have been speaking to the dealers here every time, and they say that, the form is getting returned back every time they submit it. Reason -"SV NO: in the Gas Pass book is not matching with their records". I just don't know what to do from here, rather than relying on the distributor, who is trying her level best to connect to the senior officers for this issue. My only concern is that, my aunt is an higher senior citizen with age crossed 85+, and she is a widow staying alone. She may not be running from pillar to post at this age to achieve this mandatory scheme. So, my humble request is to quickly fix this issue. Am ready to send/ put forward the needful documents at your request. Thanks and regards ! Necessary Details: Consumer No: A91503 Location: Tilak Nagar, Chembur, Mumbai-400089. No of Cylinders : 2 SV NO & Date :[protected]/8/1966 SV NO & Date(DBC):[protected]/4/1988 LPG A/C No: 371847 Issuing Company : BPCL

Dear Sir, on 5th March-2014, i have received a gas but till now i have not received subsidy amount against the purchase. My consumer no is[protected]. Name- Nikunja Sahoo. vill- Kanpur dist- Cuttack. Please help me on above mentioned topic to get back my subsidy amount. Regards.

I had submitted an application for transfer of my connection from secundrabad to jaipur during the month of Aug 2013 but BPLCL terminated my gas connection on the false ground of multiple connection instead of transfer to jaipur after a lapse of one year and eight month in Jan 2015. On being approached with BPCL through personal application, they didn't responded it after a period of two months

Dear Sir, I have complaint about Bharat gas home delivery service. My consumer no is 51306980, Dealer is Shahid Shankar Bharat gas agency, Shivaji park Chinchwad. I booked gas 12 days before, on 25/04/2015 the delivery boy brought the cylinder for delivery as per amount given on the slip Rs.640 I gave him, but he refused to take the amount and demanding extra money for delivery.Same situation is happened with my wife earlier he demanded extra money for delivery, when she refused to give he started quarrel. But this time also he talking rudely and asking more money for delivery. I refused to give extra money, he took back the cylinder without delivering it. This seams to be a serious issue, why we should pay extra money as it free home delivery. Please look into the matter seriously and help me to resolve the issue. Thank you, Guruprasad Dumale [protected]

24th day of April, 2015.

From : Aparna Sen,
C/o. : Sri Sambhu Nath Pal,
252, G.T. Road, Kumarbagan,
Chatra, Serampore, Hooghly – 712 204
( West Bengal ).

To
The Territory Manager ( Indl),
LPG Business Unit,
Bharat Petroleum Corporation Ltd.
Bharat Bhavan, 2nd Floor,
Plot No. 31, Kit Scheme No. 118,
Prince Golam Mahammad Shah Road,
Near Dooradarshan Kendra,
Kolkata – 700 095.

Dear Sir,

Ref. No. LPG ID: 1 [protected].


I, Aparna Sen, residing at 252, G.T. Road, Kumarbagan, Chatra, Serampore, Hooghly – 712 204 ( West Bengal ), am a consumer holder bearing no. 18650 of M/s. Anand Gas Service ( Code : 112341 ), 87/1, G.T. Road ( West ), Serampore, Hooghly – 712 203 ( West Bengal ). My Aadhaar Card No. is[protected] already deposited for seeding into my LPG distributor on 11.02.2015. I booked on 15.03.2015 vide order no. 1165321 & cash memo no. 654846 which is already received on 23.03.2015 amounting of Rs. 646.50p., but not subsidy up till now. Please also request you to submit the above subsidy transferred into my Bank Account No.[protected] o[censored]nited Bank of India, Sheoraphully Branch, 9/2, Goswami Bagan Laane, Sheoraphully, Hooghly – 712 223 ( West Bengal ) & IFSC Code – UTBI0SHE218.

Sir, I beg to request to please do the needful about subsidy & oblige.

Thanking you.

Yours faithfully,


APARNA SEN.
Mobile No.[protected].
e-Mail ID : [protected]@gmail.com

I was transferred from Katihar to pusa Samastipur. I was in katihar having Indane LPG gas connection but in Pusa their is no Indane services, so I was submitted LPG bottles etc in Katihar and got Transfer voucher. This transfer voucher I was submitted in Pusa to Bharat gas Distributor, Maruti Enterprises Mahmadda two months back but till date the distributor replying me, I dont have LPG bottles to provide, what I can do in these situations, kindly do the needful to provide me LPG services. How long I live without kitchen establishment in this small city.

Hi...sir/Mdm My self Noor fathima my gas consumer num[protected]..) its regard to transfer in my son name (Mohammed shabeer.) i vie visited to Agency name Madam Enterprises in madiwala area agency given request..from last 3 month i dint reciveded gas after all ...when i asked y stil not procied .. all document want & ;amt ..2200/- ...m not get correct details just to transfer in my son name y amount that much ...& time wested stil not done...y deposit agen..please help my mobile num-[protected]

I am smt .suchitra chandrakant chawan wife of late.chandrakant kisan chavan hold an consumer id 2848 and subscription voucher no [protected]. My husband passed away few month ago and i live with my mom at mumbai. So i want transfer the gas subcsciption number to my nerest agency at mumbai. but i enquery about the procesure i found my id got blocked and second transfer the peper from my husband to my name and than they giving me transfer certificate.but last 6 days they pending my worked for unblocked.when i request her to help me bcoze m not live in pune yet and m not able to come over to agency for daily follow up than they told me dont care u r from mumbai or pune after argument passed 6 days but still my worked is due. Agency name is shahid shankar bharat gas agency krishna nager pune.pl help me priority basis and request to do one visit .thanking yours do the need ful

Hello, My name is Jayesh Patil and Bharatgas consumer no.is 63089850 I have not booked cylinder in last 4 months, hence my status is blocked and due to this I am not able to book cylinder. I visited my distributor's office and on their request I have re-submitted my bank details. And they informed me that status will be un-blocked in next 2 days. But even after more than a week status has not yet changed. I request you to unblock the status as soon as possible. Otherwise I will escalate this to next level if no action taken from your side. I am not able to book and get cylinder at my home due to this issue. Please close the issue ASAP. Regards, Jayesh

Sir / mam,
Today i again visit at atwal gas service autherised dealer bharat gas service kapurthala (Punjab) . I visit many time in this office all time office staff say to me no new connection available now apply after 10 days. I revisit after 10 days same comment again. So i visit today a new comment is that no booklet stationery available and no alotment issue by bharat gas service of india. I need a connection of gas so please sub, it my complaint reagarding difficulties of open new connection. Plese send me detail of new connection charges. Please resolved my query as soon as possible

Sir, My name is Meena W/O Gunasekaran, having a connection with Pachaiamman Bhrath Gas Agency, Kattumanar Koil, Cuddalore Dt. under Consumar No.10329 This is a free connection, given by Tamilnadu Govt under SV no.[protected] dt.17.04.2008, where in it was wrongly mentioned J.MEENA, W/O JAYARAMAN. please rectify the mistake and do the necessary correction in your records under instruction to my Gas agency so that I can get it corrected. Thanking you, Yours truely G.MEENA

hi, I am facing issue with the delivery guy everytime he delivers. He asks for 50 Rs as delievry charge and is very arrogant and rude if I pay any less than that. There is no standard agreed rate for these delivery guys. When asked they say Agency never pay them on time and hence they take from us and agency refuses this allegation. It is very upsetting everytime to fight with them. My agency is Hindstan Gas Agency Disctributer Code :110813 Please help