Bharat Petroleum [BPCL] Complaints & Reviews

Hi, This is to inform there are many illegal activities (listed below) in association of some members of the M/s Udaynath Bharat Gas openly in our locality (Village :Kantapada Sasan, PS:Niali, Dist.: Cuttack, Odisha: 752103) just 25 km away from state capital. List of illegal activities 1) Number of connections taken without proper verification of documents to sell cylinders in black markets. 2) Frequent gas bookings done on these...

I had submitted a online application for LPG domestic on 27.12.14( Wait list ID :[protected]. Having seen the SMS I went to the Distributor( CHANDANNAGAR GAS SUPPLY AGENCY 112349) along with relevant papers but the Distributor boldly refused me to give connection. He also not entertained me about the exact date of availability. The question is why the message had been delivered me to contact Distributor? I also requesting you not to waste time if not possible to give connection also control such wild Distributor giving proper training how to behave customer. Your early action will be highly appreciated. TINKU GHOSH Mobile No. [protected]

I am vinod shahaji lopkhande a residing at Kalewadi Pune.I have complain against improper and irresponsible behaviour of ratan gas agency, kalewadi, pune. we have booked our cylinder 26 days before and not yet received the delivery.when we call them in office, they told that the cylinder will be delivered in 3-4 days/ they will send delivery with a day or two/ wait for 2-3 days or come & take the cylinder delivery at office. We are frustrated with their this weird behaviour.i clearly doubt that there's malfunctioning of gas cylinder going on in this agency that's why they have shortage of stock for customer.they are selling the cylinders in black for their personal profit, and make the customer suffer . such a insane, stupid, idiotic people are they.

मान्य श्री प्रबंधक जी ! भारत गैस;भारत पेट्रोलियम उपक्रम पेट्रोलियम मंत्रालय ; नई-दिल्ली विषय - गैस सिलेंडर नियमित प्रदान हेतु आवेदन मान्यवर ! सादर नमस्ते ! --> निवेदन है कि आपके द्वारा सञ्चालित गैस प्रदाय योजना का मैं भी [ सुलोचना ] सन_2008 से एक नियमित उपभोक्तृ -सदस्या हूँ | --> मैंने आपके द्वारा निर्धारित गैस वितरक--अभिनव गैस सर्विस ;डिस्ट्रीब्यूटर कोड -119016 ; बिलासपुर; छत्तीसगढ़ के एजेंसी क़ी उपभोक्तृ-सदस्या हूँ | --> आपके द्वारा निर्धारित -अभिनव गैस सर्विस के कार्यकर्ताओं द्वारा गैस का वितरण नियमित एवं समयानुसार किया जाना चाहिए ; कितनी ही बार इन महानुभावों से निवेदन करने के बावजूद समयानुसार गैस का वितरण नहीं किये जाने पर मुंबई कार्यालय में भी फोन किया गया ; उनके आदेशों क़ी भी अवहेलना आपके ये प्रिय-जन किया करते हैं | --> अभिनव गैस सर्विस के कार्यकर्ताओं ने कहा कि- " दूसरा सिलेंडर ले लो तो अच्छा रहेगा | " इस सुझाव पर मैनें दूसरा सिलेंडर भी ले लिया ; मगर इनका वही का वही रवैया देख ; मैंने शिकायत करने की बात कही तो आपके कमाऊ-पूत कहने लगे - " जाओ ! किसी से भी कह दो और उन्हीं से गैस ले लो | --> महोदय ! रहना तालाब में और मगरमच्छ से बैर ...! आप सन_ 2014 में पासबुक में दर्ज तिथियों को देख कर अपने दुलारों क़ी मनमानी देख सकते हैं ; पिछले वर्ष सन_ 2013 में और सन_ 2014 में हमें तीन-तीन सिलेंडर कम दिया गया;जबकि बुक करने पर ज़वाब मिलता था कि- " आपको फलानी तारीख को सिलेंडर डिलीवर किया जा चुका है | डिलवरी करने वाले महाशय से पूछने पर किसी प्रकार का ज़वाव नहीं मिलता ... --> मैं पूछना चाहूँगी कि मेरे नाम पर काटी गयी तीन-तीन रसीदें और गैस सिलेंडर किसे दिए गए ? जबकि मेरी पुस्तिका में दर्ज़ भी नही किया गया है ! --> मैं एक रसीद भी आपको प्रस्तुत करती हूँ जिसमें बुकिंग तारीख[protected] की है ; रसीद[protected] को काटी गयी है ;डिलवरी[protected] को की गयी ; मगर बुक में काटछाँटकर लिखा गया है | --> जो सिलेंडर[protected] को दिया गया उसमें कम गैस भरी गयी थी ; विश्वास कर लेने का गलत फायदा उठाया गया ;जिस वज़ह से[protected] को ही सिलेंडर खाली हो गया : इस बार[protected] को रसीद मांगकर सिलेंडर तौलकर देने कि बात की तो उचित उत्तर नहीं मिला --> एक तरफ शहरों में गैस की सप्लाई पाइप लाइनों से करके चौबीस घंटे तीन सौ पैंसठ दिन लोगों को गैस की सुविधा दे रहे हैं और दूसरी और सिलेंडरों की आपूर्ति में कमी प्रदर्शित करके लोगों को भोजन बनाने के लिए भी गैस नहीं दे पा रहे हैं ; यह सेवा आपकी तरफ से अवरूद्ध हो रही है या आपके तिकड़मबाज एजेंटों की करतूत है ; इसे तो आप ही स्पष्ट कर पावेंगे या ईश्वर ... --> आपसे नम्रा निवेदन है कि अगर आपके प्रिय--श्री श्री अभिनव गैस एजेंसी से उपभोक्ताओं का कार्य उचित प्रकार से जब नहींबन किया जा रहा है तो किसी सही व्यक्ति को यह कार्य सौंपा जाय और अभिनव गैस एजेंसी से जुड़े सभी कागज़ातों कि जांच की जाय कि गड़बड़ी कहाँ है ? पुनः गड़बड़ी करने वाले को उचित दण्ड एवं उपभोक्ताओं को सही समय पर गैस उपलब्ध कराई जाय | अंत में यह स्पष्ट कर देना चाहूंगी कि आपके चहेते " अभिनव गैस एजेंसी से मेरी कोई दुश्मनी नहीं है : मैनें सिर्फ़ अपनी तकलीफ आपके सामने रखी है ; इस पर कार्यवाही होती है या नहीं ; यह आप पर निर्भर करता है | धन्यवाद ! -- निवेदिका-- सुलोचना गैसउपभोक्तासंख्या-16349 मोबाईल नँबर- [protected] ईमेल[protected]@gmail.com प्रेषित प्रतियां -- -->प्रधानमन्त्री शिकायत कार्यालय, नई दिल्ली -->भारत पेट्रोलियम मन्त्रालय, भारत सरकार, नई दिल्ली -->भारत गैस केन्दीय कार्यालय, मुंबई -->भारत गैस उप-कार्यालय, रायपुर, छत्तीसगढ़

My name is kamal gupta . I have the bharat gas connetion no 8054, in name Sudha gupta I belong to Plikhuwa Ghaziabad U.P 245304. the Related distributor is Guru Kripa Gas services. He never delivers the booking on time . And whenever asks for this never gives the satisfactory answer. Kinldy help to resolve my problem contact no : [protected] Email- [protected]@gmail.com

Sir, my gas card serial No. 54937179 Name Y Giridhar of Border Security Force presently working Srinagar (J&K) my family staying at kurnool. Delivery of Gas cylinder I am paying Rs. 850/- refund of submitted amount in rong account. My account No is SBI [protected].

i have not received any gas subsidy in my acc. i asked gas agency about this but they said your subsidy has been already transfered in your acc. whose last four digits are XXXXXXXXX7540. but this last four
digits account does not belong to me when i verified. i also asked the bank they said there is no
subsidy amount in your acc. in this way everytime my gas subsidy transfer in another acc. then how can i
received my gas subsidy.

my personal detail below:

Customers No. 70012250

Distributor's Name: city gas centre shop no 129-130 gill road moga. (pb.)

AGENCY CODE NO. 115651

ISSUING COMPANY: BPCL

MY BANK ACC. [protected]

BANK NAME ; STATR BANK OF PATIALA

IFSC CODE: STBP0000194

MY Add.: Maya rani w/o late.
sh. Pyara lal

H. No. 1762 Street no. 1-F

Guru Ram Dass Nagar Moga

Moga-142001

Moga (PB.)

email; [protected]@gmail.com

mob no: [protected]

My consumer number 56891865 order no- 193942 dated[protected] we paid to the agency Rs 900 but till date we have not received the subsidy in my bank account. All the required documents have been submitted in bank as well as the distributor but no subsidy amount credited so kindly take some strict action against the LALIT BHARAT GAS agency. Hope to see some action against the distributor at the earliest.

Sir, I am a Bharat Gas Consumer & my Adhaar Card has been linked with my distributor and my savings bank account, for which I have received message and also Rs.568/- from the Central Government as subsidy to my bank account. I have booked my gas cylinder on 26/12/2014 through IVRS Phone No: [protected] with my dealer from my mobile No.[protected] and has been allotted a refill booking No.[protected]. My consumer Number is 1369 & my LPG ID is[protected]. The name of my dealer is "Bharat Flame" which is situated at Simla Street, Kolkata-700 006 West Bengal. The telephone number of my dealer is [protected]. Please note, that I have not received my refill cylinder till today and they are saying that I will get the refilled cylinder after one month from the date of booking every month even though I book through mobile IVRS system. It means that I will get the refill cylinder on the 26/01/2015. Kindly note, that my neighbours are getting delivery of refilled cylinder within five days from the date of booking through the IVRS method of booking that has been in use presently. Please note my distributor's code as 461832. I am very harrassed by this distributor and I am being deprived of the facility that the Central Government is giving to all the LPG Consumers by this particular dealer. Please make thorough enquiries whether my cylinder is being supplied to unknown persons other than the actual consumer for higher profits in the black market or other unscrupulous methods of earning undue profit in between these days. Mrs. Ratna Mitra Kolkata

I Booked on 26/12/2014 for a refill benefit of money transfer to my account on 01/01/2015 a sum of Rs.326.18 as subsidy was credited to my account on 06/01/2015 Cash Memo No.290691, Message received on 07/01/2015 Refill Cylinder not delevered yet, repitted I complain regarding the above said matter verbaly to my distributer Jay hind Gas Service, 176, G.T.Road Serampore, Hooghly West Bengal, Pin-712201 but no response received.

Sir, I have a LPG Gas connection of Bharat Gas.My Consumer number is 8225 after linkage DBTL 42802988. I have booked refill on dated 30.12.2014 booking number is[protected]. Refill not delivered to us till 20th Jan.2015, after that I have lodge complaint against the Distributor code is 113492 ( Jyoti flame) District Bulandshahr Uttar Pradesh. Complaint No. 404934 dated 20.01.15 customer care person (Aashish) said to resolved problem with in two day.Today (22.01.15) I have received a message form BPCCS your complaint ref.no.404934 is resolved but my refill not delivered to me. When I checked my status on e-bharat site I have found my connection has transfer to other agency with out any information to me. I want to BPCL take action against distributor Jyoti flame (113492) Sikandrabad Bulandshahr. So that distributor think about ten time regarding transfer connection with out inform to consumer. Sanjay Kumar Sharma

Dear Sir, It is for your information that I have booked for new gas connection on 10.09.2014 Ref.No.11446226 through on line. But sorry to inform you that I have not received any intimation regarding my connection from your side. I have booked a complaint in your customer care complant No.372424 on 05.01.2015. After that I have follow up the matter with your customer care so many times but I did not get any supportive response from your side. So I am tottlay dis appointed with the dealing of your company. As “Bharat Gas Sab Ke Sat” as you mentioned is not applicable to me. A customer booked for new connection is expected a positive response from you or not. Bharat Gas, Facilitating Indian Kitchen Regards, Gita ram M:-[protected]

My name is Manigandan residing at velachery, chennai, tamilnadu. I am having lpg connection in bharat gas. My consumer number is 59864077. I am not able to book cylinder through IVRS, so i approached my agency(sri munusamy gas agency, velachery). They said that your connection is locked under multiple connection. For your kind information i dont have any other connection in my name other than the one i mentioned above. I last booked my cylinder in the month of july. After that i didnt book cylinder due to my personal family reasons. If they locked my connection as "dormant connection" i will welcome their decision. But instead of that they locked as i have multiple connection without any proof. This is totally unfair to me. I lodged lot of compliants both in agency side and also in bharat petroleum. But they are blaming each other for the things happened to me and they did not take action on my compliant. Now i want to know under what circumstances and what led to lock my connection as multiple and i want to know who is responsible for this, I am expecting strict action from your side. As i am a common citizen of india and i have a little knowledge of internet i came to know that these kind of facilities are available to take action against who commit mistakes. I cant imagine people who are illiterates. For your kind information i already submitted my KYC document to the agency and also linked my connection with bank for getting subsidy. Now without any reason they blocked my connection. I want to rectify this issue as early as possible as i have five month child. It is hard to manage without gas. Thanks in advance

My Query reference no is 398342(TRANSPERANCY FOLDER), which is placed on 17/01/2015 to Domestic Bharat Gas Services YET TO REPLY where in it was stated that the distribution of Gas cylinders is being done with a back log of 2/3 days during last whole year. But suddenly why it has become a back log of 17 days cannot be digested. The worse situation was happened somewhere in 2013 even in that time the back log was 7/9 days. It was requested to give the authentic reasons so as to bring to the knowledge of concern ministry to sort out the issues so as to avoid the incontinence to the public. Whenever such instances takes place the dealer simply states that the supply is shortage. I don’t think there will be so much of shortfall with this government. It is therefore requested to depute good official to sort out the malpractices/problems if any.

DEAR SIR, MY CONS NO 44 DGCC NO;3064936 IN PUNSUP GAS SERVICE AT BATHINDA IN PUNJAB . SIR I DID NOT RECEIVED SUBSIDY AGAINST ORNO;160731 DATED 01/01/2015 CMNO;138746 DATED 02/01/2015.I ALSO RECEIVED MESSAGE IN MY MOBILE ON DATED 03/01/2015 THAT MY SUBSIDY TRANSFERED IN MY S/A [protected] HDFC BANK, IFSC CODE;HDFC 0000003 BUT I DID NOT RECEIVED THIS SUBSIDY TILL TO DAY . THANKING YOU GURMIT SINGH 5968 BIRLA MILL ROAD BATHINDA MOBILE...

Dear Sir, My gas agency is M/s.Shivshakhti.Booked my gas on 13/01/15.Till date, they have not delivered the gas.Due to this, we are facing somany problems in my house.M/s.Shivshakhti is very careless and they are not honoured their commitments during booking time.Please look into the matter and do the needful.

I have booked LPG refill on 7th Jan 2015, booking reference number:[protected] and Sri Raksha gas agency, Hebbagodi, Bangalore cleared booking upto 31st Dec 2014. I was waiting for the refill till yesterday (19th Jan 2015) and I called them on their mobile No. [protected] @ 4.20 pm and they have responded mentioning since no body at home it was not delivered and will deliver refill today (20th Jan 2015) when I called no response to mobile and refill also not delivered. When tried to check in IVRS once again fresh booking registered. I was surprised to get another booking reference number. When I checked on line, my previous refill request was cancelled without any information. I am facing same issue with this gas agency every month. I am cheated and harassed like this every month. Please take appropriate action against this agency.

On 2nd Jan 2015 booking of cylinder was done but subsidy of Rs. 568 was not received in my bank account. Cylinder has already been delivered but still Rs. 568 has not been credited to my bank account till date. My details are as follows:- Name- Punam Place- Meerut Gas distributor- Tiranga Gas Service 17 digit LPG ID[protected] Consumer No- T 1122

I have not received refill gas delivery till today and when I told manager of jai bajrang bali gas service suratgarh give me detail my kota’s 9 nos. slender because this year only three slender used by me my kota’s 9 nos. slender where they consumption slender my consumer no.10698 adress sri suresh chand shrivastava 12/296 by pass road, suratgarh rajasthan

Sir, This is I.D Bhatt From Dehradun, Uttarakhand. My consumer no 9110 (Adhunik Gas Agency) Jogiwala Dehradun book my refill on 10 - jan - 2015 by online method booking no.[protected] & till now I didn't get my refill & now they replied that they provide my cylinder after 27 jan-2015. I am sumbmitted all the document in time. When as I took my last refill on Nov -2014. Each & every monthy I have to launch my complaint then I get my cylinder. I am facing this problem since last 1.5 year. So I request u to plz provide me good servie...