Bharat Petroleum [BPCL] Complaints & Reviews

Dear/Mam, my consumer id is 59357285. i booked gas cylinder for refill on dt, 02.01.2015 bharat gas agency m/s ratan near jagtap dairy pune which is near 1km from my house & told that u r aadhar card is to be submitt for clearance so i sumbitted aadhar card & bank documents on dt. 6.01.2015 as agency told me u r receipt is to handed over to delivery boy from 2 days but still today my cylinder is not received to me he is not responding at all & daily bhart gas ratan's vehicle is gone through my society but he is not giving to me cylinder & office is only tells me for wait some time i dont know how much time i am waiting for cylinder as i dont have only one cylinder plz help what can i do for this situations as have child & my elder patient parents at my home both requires urgent cylinder am a working women how many days a ate meat from hotels. plz reply...

Customers of Balaji gas Agencie, S.S.Colony, Madurai are compelled to purchase items ( minimum) for Rs.1000/- from their shown room, when they contact the agency for name transfer and other works to be done at their level.Is there any compulsion to purchase items from their shown room only?. The prices are also above the MRP rate. Poor and Middle class people could not ask the gas agencie because of cylinder supply will be getting late or connection will not be given?

It’s such a pathetic service at Prateek gas agency Banaswadi after receiving email confirmation and confirmation on mobile I approached Prateek gas agency twice all I hear from that arrogant lady sitting at the desk is come after 10 days it’s like she said the same for both the visits when I asked for the reason she say sir no cylinders, What the hell then why did send the confirmation to come with the documents?? Prateek Gas Agency I have already read so many reviews online where customers have literally trashed about the services but you still continue with the same staff?? Hopeless none picks up the call and when I go to the agency they treat customers like a as if like they are doing some charity. I am posting this feedback on all the internet sites let people know how bad the service is at Prateek Gas agency and I am also writing a complaint to the topmost management of Bharath Gas. With Best Regards Yogesh S -----eBharatgas <[protected]@bharatpetroleum.co.in> wrote: ----- To: <yogesh1.[protected]@tcs.com> From: eBharatgas <[protected]@bharatpetroleum.co.in> Date: 01/03/2015 03:14AM Cc: <[protected]@bharatgas.in> Subject: New LPG Connection Date : 03/01/2015 Shri/Smt/Kum YOGESH SHIVANNA, DOOR 1 1 FLOOR NANDHIVARDHANAH 3 CROSS, BANJARA LAYOUT SPOORTHI SAGARIKA SCHOOL, BANJARA LAYOUT, HORAMAVU BANGLAORE URB KARNAT Karnataka PIN 560034 Dear Sir/ Madam, Please refer to your booking No. 13440367 dated 2/1/2015 Based on your request, we pleased to offer you a new Bharatgas Connection. To avail your “Bharatgas” connection, please call on us within 15 days from the date of this letter along with this letter in original and the KYC form and documents mentioned as proof of identity and proof of address by you in the same. In case you fail to respond to this intimation letter within the specified period of 15 days, your registration will be treated as cancelled. While you are welcome to purchase a LPG Stove/Cooking range and other products from the range available with us, we would like to make it clear that it is not obligatory for you to purchase the same from us. You are at liberty to buy the LPG Stove /Cooking range from any source so long as it bears ISI mark or is of an approved quality/ make. If you are already in possession of a Hot-Plate/Cooking Range, the same should be inspected by us within 7 days latest, from the date of payment of the inspection charges. Subject to the Hot-Plate/Cooking Range meeting the specifications, the ‘Bharatgas” connection will be installed immediately on payment of applicable charges If you face any difficulty in availing of this connection, or subsequently for supply of refills or any other services, you may kindly contact the toll free no 155233. With Best Wishes Yours faithfully, For PRATEEK ENTERPRISES *******************************************Disclaimer***************************...⇄ Information contained in this message is BPCL's Confidential, Proprietary information, and may also be legally privileged. It is intended only for the use of the recipient(s) named above. If the reader of this message is not the intended recipient, do not read, print, re-transmit, store or act in reliance on it or any attachments, he/she is hereby notified that any use, dissemination, distribution, or copying of this communication or any of its content or other action taken or omitted to be taken in reliance upon it is strictly prohibited and may be unlawful. In such case, please advise the sender immediately (if non-system generated mail) and permanently delete it from your system. Further acknowledge that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BPCL. BPCL may monitor email traffic data and also the content of emails, where permitted by law, for the purposes of security and staff training and in order to prevent or detect unauthorised use of the BPCL email system. Virus checking of emails (including attachments) is the responsibility of the recipient.

Sir, This is to inform you that I have submitted my all documents to both Gas agency and Bank. I got message from both offices as aadhar card linked with consumer number and account number. After one week I checked in online. But it activated only to LPG but not in Bank. Immediately I went to the bank and asked authority to test whether activated by them or not. They showed on computer it self in which aadhar link is activated. My aadhar number which they entered is also correct. They said us to ask in Gas office only for further information. I would like to know from you that will you enter bank account number in LPG gas with aadhar number for link? If so have they entered correct account number of mine in the online? Please cross check and give us solution for getting subsidy from the government. I am giving document details to you. Please rectify it. Name of the consumer : B.Ramesh Bhat Aadhar Number :[protected] LPGID of 17 digits :[protected] Account number : [protected] Distributor Name : Sree SNR Gas agency Place : Chitradurga (Karnataka state )

sir, my name is manoj kumar meena .i am working in lic of india banswara branch in rajasthan.my residence is in staff querter of lic which is behind lic office banswara.your local gas delear office is near about only 500 meter from my residence.my consumer no is 38047854, .i have booked my refile cyclender from sms . my booking no is[protected] on 15.12.2014.as per your sms message distributor has to cleared this booking in three days .but i am very sorry to say that steal i have not received refil cyclender .i have contact many time to your local gas distributer but he is not responsing me .so i have to complaint you.pl.look in the matter and supply me cyclender .

Dear Sir/Madam, we are the user of Bharat Gas consumer number is 10238 we have a big issue in receiving the cylinder from the distributor every month. if we receive a message to mobile from bharat gas even they do not suppy us on time. this we are faceing a issue more than a year all the time we have to visit to the distributor location to infor them to request them to dispached our cylinder. when we call a local distributor they wont...

my self is raj rani and i book my cyclinder on 25/12/2014 in saluja gas agency but till today i have not received my cyclinder my conumer numbe is (20323) and i live in sector 13-17 housing board and my house numbe is 2014. and i also submit my addahr number and bank account to my lpg distributer and my saving bank account u may also check this online.so what is the problem with the distribuer why he is not giving our gas in time. thanx regadds raj rani conumer numbr: 20323 registered mobile number : [protected] other number : [protected]

मैंने अपनी गैस जिसका उपभोक्ता नंबर 12093 है जो की वैष्णो गैस एजेंसी गुन्नौर में है .मैंने तीन महीनो से कई बार सीलेंडर बुक कराया था लेकिन कई बार गैस एजेंसी पर जाने के बाबजूद भी मुझे सीलेंडर नहीं मिला और मुझे कई बार ये कहकर वापस भेज दिया गया की आपका सीलेंडर आपके घर पहुँच जायेगा पर तीन महीनो से न कोई सीलेंडर घर पर आया और न ही गैस एजेंसी पर जाके भी मुझे सीलेंडर दिया गया है प्रार्थी - विनोद कुमार उपभोक्ता नंबर - १२०९३ मोबाइल नंबर - [protected] गैस एजेंसी का नाम - वैष्णो गैस एजेंसी गुन्नौर ( संभल ) उत्तर प्रदेश

Date- 7/1/2015 To, Shri Dharmendra Pradhan Minister ( P & NG ) Through- Dr.Neeraj Mittal (Jt.Sec, Marketing) ( Ministry of P & NG ) E mail- jsm.[protected]@nic.in Sir, Sub- DBTL (direct benefit transfer for LPG) is not required (matter of general public interest) Your government has implemented above scheme in whole country which was framed by some stupid politicians of Ex.Congress government. In fact this scheme was one of main reasons of extremely shameful defeat of congress in Loksabha election. People of country felt great difficulty for it’s awkward long process, to stand on long queue, to go often to gas agency for this work and strive for doing this work. Ultimately provoked people punished congress by not giving them vote and took revenge. For getting freedom from such harassment, they elected Shri Narendra Modi but now he too walking on the same way. This is very dangerous for your party. At this juncture what your government needs is to do is some thinking on “Indeed DBTL is required ?????????.” It is really weird that first you will take full price of cylinder from people and then return them in their account. How this foolish ??????????? Why you are going to do so when some other alternatives also are there for preventing diversion of cylinders. DBTL will unnecessarily increase clerical work of people, gas agency, gas companies and banks. It will create unnecessary complications and disputes among them. If you will think properly, you will realize that this scheme is not necessary at all and you can fulfill your object by taking only few steps as under as alternate solution. 1. To cancel all multiple connection (you have already done this work) 2.To give 9 bottles per connection on subsidized rate. 9 bottles are sufficient for 80% family of country. 3. Start to sell non subsidized bottles in open market and make it available for every one. I mean make available non-subsidized bottle to them also who do not have legal connection. For example – ( this is real fact) I live in Ahmedabad and we have official connection of Inden gas here. My wife is lecturer in government engineering college. Her job is transferable. Recently she got transfer at another city of Gujarat called Palanpur which is 150 km far from Ahmedabad. Now she lives alone there in staff quarters. We had sent her one filled LPG cylinder but after consumption for 3 months it has become empty. She wants to exchange same with filled new cylinder but she can not have same because we have connection in Ahmedabad and not in Palanpur. Ahmedabad dealer will not deliver cylinder at Palanpur. She is ready to exchange new cylinder at non-subsidized rate but there is not any arrangement for such cases done by ministry of P & NG or any public petroleum companies. So many people are facing this type problem. So in order to eliminate this problem you should start to sell normal 14.2 kg non-subsidized bottle in open market and make it easily available for every one. This will prevent illegal diversions of LPG cylinders because the person who wants to buy such cylinder will contact the authorized dealer of their region and will not require to contact any illegal agency or person selling LPG cylinders in Black. Your this step may beat deadly stroke to the people who are involved in trading of LPG cylinders in black. Hope you will be able to understand what I want to convince you and take necessary action as per promise given by your Party to people of country “Achchhe Din Ayenge” With Regards, Dinesh Patel (B.Com, LLB Spl.) Social Activist, Ahmedabad Ph.[protected] CC- [1] Prime minister [2]

Dear Concern, This is Subhadra writing from Kerala.I have been experiencing this problem of non delivery of cylinder for the past 1 year.Once I myself had to go to the gas agency and collect the cylinder.The supplier never comes on time and even if he comes he never stops the vehicle near our premises.When we call the gas agency they never attend the phone calls or they keep their landlines engaged.The gas agency to which Im referring to is PAVITHRAM BHARAT GAS AGENCY, PAVITHRAM 'ARCADE', HIGH SCHOOL ROAD, CHERPULASSERY, PALAKKAD DT-679503. My consumer number is 43362188.I had booked on 29/11/2014 and have still not received my order.Im 84 years old and all alone at home during morning hours.So I kindly request you to take necessart action as early as possible.

Ref. Consumer No.[protected] City - Nanded Maharashtra. Dealer - Ujwal Gas Service. Dear Sir, With reference to above, my gas connection is closed without prior intimation or reason. I do not have more than once connection and I have also submitted KYC form along with bank details. I got to know that my connection is closed only when I contacted to dealer for transfer of my gas connection. Please help me out. With Regards Shripad Thigale Cell- [protected]

Dear Sir This is Prakash R, Advocate from Pondicherry our Gas Agency is Visweshwar Bharat Gas Agency, Pondicherry-10, Phone no. of the agency[protected], 2291618, I received a cylinder last month when i am using that cylinder lot of gas leaks our suddenly I closed the regulator and removed the regulator and I see the cylinder I shocked to see there one small pin in the cylinder broken inside and I picked that broken pin safely and I make a complaint to our agency but there is no responce and respect from their side then I make a call to the sales officer abilash also but he also not picked the call and mostly always the phone is in switched off, then one day I took the cylinder and the broken pin directly to the our agency there also no proper responce i asked to change the cylinder for new one but they are telling us we won't change any cylinder, you can go and see anywhere with out respect, now we are cooking with induction stove, its very hard to cook there is no safety with that cylineder, so please ask them to change a new cylinder for the damaged one. Thank You Prakash (Advocate) ([protected])

सर मे बावल से, हमारे यहा वी के gas हे ! मने अधार काडॅ भी जमा करा दिये! फिर भी देने मे कल आना या परसों आना तूझे 750 मे मिलेगा! ये परिणाम हे जिसके जमा नही ह ऊसको 400 मे औभी तूरंत

customer no- 10829 i, hv submitted name change request in nov2013 from my mothers name to my name at Darshan gas agency-court naka, thane. When re-contacted 4 to 5 times they now came with new issue that only single connection details available with them instead of 2 then i have submitted 2 original deposit receipt on dt 16.11.2014 but till today same has been not yet updated in their record. Because of that i not able to link my Adhar card with the said customer id kindly look into the same and arrange to do the needful on priority

I WOULD LIKE TO INFORM YOU THAT ONE OF YOUR DISTRIBUTER (K.T GAS SERVICE. LOCATED AT 378, CIVIL LINES, ROADWAYS, AZAMGARH- 276001, THE MANAGER (NICK NAMED "RAJU") OF WHICH USES ABUSIVE AND THREATENING LANGUAGES WHICH MAY HARM YOUR COMPANY'S BUSINESS.I MYSELF HAVE EXPERIENCE HIS UNMANNERED BEHAVIOUR AND GOT THIS PLAN TO COMPLAIN AGAIST HIM SO THAT THE COMPANY'S BUSINESS SHOULD NOT DERAIL WHICH IS GOING UP TO THE MARK. ITHINK THIS MUCH WILL BE SUFFICIENT TO TKE STRICT ACTION AGAINST HIM. I WILL BE HIGHLY OBLIGED IF THE COMPANY WILL PAY HEED TO MY SUGGESTION/REQUEST. THANK YOU! YOUR FAITHFULLY A CUSTOMER (NAME IS NOT DISPLACED DUE TO SECURITY REASONS) AZAMGARH DATED:- 06/01/2015

Dear Sir, I have booked my gas cylinder in several times against my above said consumer No. since 15 th december 2014 to till date ie 06.01.2015 But cylinder delivery has stopped by our hawker Mr. Bitto and sale to my cylinder in black Market you are requested to please look in to the matter and get the feed back soonly our distributers Name is Neelam Enterprises faridabad Regards Shobha Devi W/o Sh.Vinod Mob.[protected] [protected]

Sir, With regards to the new connection of indane, after submission of my documents the distributor has told me that my new connection got cancelled, they are not telling the answer properly, what I did mistake is I given the mobile number which I am using for booking of gas to my parent gas, I am married having two kids, live separately, I am in need of gas, due to emergency I am borrowing from my relative on black market price...

Hi, My self Rajesh HL cosumer no-34733 Gas distribute -Sree raksha gas agency. Distributer code-138919. Each and every delivery collecting RS 40 as delivery charge And not giving any bill for extra amount 40 rs. Please let me know is the extra amount need to pay for delivery. Regards Rajesh [protected]

Dear Sir / Madam I am a Senior Citizen and getting regular supplies from Ashok Gas Service, Lucknow from last 20 years. We had booked the gas on 16th Dec.'14 but not got the supply till 31st Dec.'14. On 1st Jan.'15 got an sms saying your booking has been cancelled. Under the DBTL Policy, we had submited desired papers in Bank as well at gas agency on 31st Dec.'14 and have the receipt of the same. We visited the gas agency and booked the Gas again; were told that it will be delivered in 2 days but not recd till date (5th Jan.'15). On our visit to AGS office today evening, we were told that since you have not submitted the papers, thus Gas has not been supplied. When we said that we have already submited, they asked us to submit again. This is a clear harassment under the DBTL Policy. Request you to look into it and do needful for the supply as well they should keep the documents properly. Thanking you, Rakesh Bansal C 119, Nirala Nagar, Lucknow Gas ID: AG6614 Mob # [protected]

As u know i mahesh bhati apply for new connections for domestic LPG As detail below mention Today i meet to your dealer mandore gas with my online submitted form byme, my bank account pass book copy & adhar card . he returned my application with reply that "ABHI NEW CONNECTION KE ORDER N HE " With very rude behavior . Now I complete regarding this concern Pls look in this matter .& provide me new connection. Thank u With regard