Bharat Petroleum [BPCL] Complaints & Reviews

When i purchase new connection on dated -26/8/2013from BRAR GAS SERVICE sirhind road, patiala . they charge me rs 5300/- but they gave me reciept of rs 1600/- they do not gave me full detail how they charge from me. they just gave me 1 cylinder, 1 gas chullah, or some soaps forcefully now today 08/07/2014 after that when i purchase second cylinder (DBC) . they charge me rs 2300/- but they gave me reciept of rs 1450/- and one refill of cylinder of rs 433/- they give 10 unbranded soaps with M.R.P 20/- and one parachute body lotion which has written not for sale. they does not gave full details of charging amount to any consumer in my presence from- davinder singh consumer no. 60731790

We applied for new domestic LPG Gas connection on October 05, 2014, our waiting list ID is 11849561. As per our ID we received an email by ebharatgas that is as below: - We are pleased to inform that the LPG connection has been cleared after de-duplication. Kindly contact NEELAM ENTERPRISES, SHOP NO E 388 - 389, SECTOR 23-24 MAIN ROAD, SANJAY COLONY with following1. Copy of the request form2. Proof of ID and proof of address as updated in your connection request. As per above email we visit to Bharat Gas Distributor, Neelam Enterprises, Faridabad, with our all ID & Address proof documents along with connection form & try to submit but they said me that we have now cylendr for you and come back after one months. Please advise us what we can do for new connection. Ajay Singh [protected]

Very ARROGANT petrol bunk really annoying, disgusting .i went to fill up petrol in my bike @bharat service station, beside stanza liberty circle, himayat nagar, hyderabad. i asked him to fill petrol of rs.100 he poured only petrol of rs.99.10 and when iaskhim to pour amount of rs.100 he replied very arrogantly and put a 10paisa i will give you 90paisa what is this sir please take serious action on that petrol bunk please and petrol is also not pure you can check by direct test. This is not only my problem this is our friend's family and our area people problem also nearly they are doing from 5years like this please take serious action on them. When we are questioning them they are simply telling that do what ever you want we don't care . @bharat service station(bharat petrol bunk), beside stanza, liberty circle, himayat nagar, hyderabad my number [protected] santosh

Dear sir, I am Debi Haldar of consumer no-1099, Residing at Vill Paschim Chandraneswar, PO Dhosa, PS-Joynagar Pin-743337. I am a consumer holder of your company and my Distributor Name is Krittibas Enterprise (Lakshimikantapur, Bijoygang Bazar, South 24 Parganas 743343 West Bengal & Distributort code is 172983. Now a days I am facing some problem regarding my unlock case still pending at your end for last four month. I had gone to my distributor office in several times but they are not co-operated with me & don't given any information about my unlock case. I have already submitted my KYC at my distributor office & they give me a acknowledgement of receiving on 30-May-2014. For your reference I have attached my KYC ackn. So, I want to know my status ASAP & looking for some co-operation from your end. Please resolve my quires ASAP & clarify why it has been taken so long time.

From Dr.Gireesh krishnan Consultant Maxillofacial Surgeon Malabar Medical College, Kozhikode Kerala Mobile : [protected] I, Dr.GireeshKrishnan tried to book for a new gas connection in my name from Sai Bharath gas agency, Pooladikunnu, kozhikode district, Kerala on 29-9-14. At first I went with normal offline application. But the agency did not receive my booking application as they refused to give me a gas connection with out purchasing a gas stove from them. So I did an online booking from the website of Bharathgas on 29-9-14 (id no[protected]. I took a print out and went to the same Sai bharath gas agency on[protected]. But they refused to file my online application also, telling that someone else is having connection in the same booking ID. After repeated request also they did not take my application, even though I submitted all proof. I am a doctor by profession and it is a very difficult task for me to take leave during my busy schedule and go to gas agency so many times for a connection. I tried to register a complaint online through Bharathgas website, But the complaint section was not working as the selection for type of complaint had no option in the website. I don’t know whom to approach. I hope the authorities in Bharath gas understands my problem and provide me a gas connection as soon as possible. Thank you

My consumer number is 11856, name is ponnappan My Booking Number[protected]booking date[protected] bath gAs agency teLls next week nexT week My Two cylder are empty .now in45days plese take AcTiOn Gas agency details Bharth GaskazuthumutTu, coChin-682005', ernaKulaM, Kerala

I am R.D.Kale presently working in CIS[censored]NIT MDL Mumbai. I was posted from CISFUNIT ONGC Hazera Surat (Gujarat) on 23.09.2014. I was already deposited one cylinder voucher of LPG single Gas connection at MAS UNNATI GAS SERVICESS SULTANABAD DUMAS ROAD SURAT (GUJ).SAP NO .118219.Than the same agency issued me one Transfer Voucher with out showing TA/TV.NO. and also told that TA/TV.NO will be sent concern shortly through SMS in my cell phone ([protected]).([protected]). After Two days i was tolk with concern agency and asked for the same no. But the individual told me I wiil sent the same No. with in 05 minuts after two days I will Voucher not get any TV Voucher No Through the SMS.And not attend my Cell phone also. till date i have not get any TV voucher from concered agency.
Now I am facing lot of problems for preparing /making food.So I request to you sir, please arrange necessary orders /instructions to concerned agency please.
. . Your faithfully,
R.D.KALE, (HC/GD)
CIS[censored]NIT MDL MUMBAI
Mob.no. ([protected]).([protected])

Hi, I have purchased one new Bharat Gas Cylinder about 3 years ago at that time gas agency provide me only once cylinder, and now i want the second cylinder..so please provide the second cylinder as soon as possible, please find below the details:- Gas Agency Name:-Dugra Gas Agency Gas Consumer Number:[protected] Name:-Ashok Kumar Sharma Mobile no:-[protected] Regards, Ashok Kumar Sharma

Respected Sir, I an a Bharath Gas customer. My customer No.029793. I booked for gas cylider vide booking No.[protected] also received message stating that your LPG cylinder was delivered on 19/09/2014. The message was received on 20/09/2014. But till now our local distributor M/s. Mahadeshwara Gas Enterprises, Mandya Karnataka State PIN : 571401 has not supplied the cylinder yet. Kindly take suitable action and made them to supply gas cylinder immediately. With regards, Prasanna Kumar.M.C. No.172, Sinchana, 10th Cross, Chamundeshwarinagar, Mandya - 571401

Kunjachan Gas Agency Varkeys Supermarket, Vazhakala, Kakkanad Location: Kakkanad - Ernakulam Pin Code: - 682030 For refill cylinder every time the cylinder despatching guy demanding 470 rupees for the cylinder and every time if we ask for the bill always he is saying "will give you next time", really fed off with the service, please do the needful.

I am a customer of your agent Vinod Gas Agency, Balaramapuram. Ph:[protected]. My customer Number is 9612. I made a refill booking on 16/06/14. Booking No is[protected]. So far we have not received a cylinder till 22/09/14. On 18/09/14 I contacted them. They said that the booking was cancelled due to name changing, if you book again now, tomorrow you will get a cylinder. I booked the same day and my booking number is[protected]. Whenever I make phone call to there representative, she says tomorrow must be delivered. Today 22/09/14 yet now I did not get cylinder. I am very sorry to say we are facing much problem due to this type of service. Without inform me, they cancelled my Booking. did not inform me after changed the Name. Hence please take necessary action and solve this problem.

Yesterday, I visited the BPCL petrol pump on expressway, while returning from Mumbai to Pune. This pump is located just after Talegaon toll plaza. I wanted to fill 1500Rs petrol and one person previous to me had filled 500Rs petrol. So the employee kept me busy asking me to move my car further, while actually my car was at correct position. When I was getting out of my car to see the petrol filling in person, the second employee started asking me "Surf/Soap water" to clear my windshields. In fact it is there duty to bring that water with them. So when I saw the meter, it was moving slow and count was already 614Rs. or so. Later it started filling fast. I asked him why he didn't show me the zero reading before start of filling, he said it is by default "0" when previous person's filling is done. I asked him to show 5 previous sell readings, he refused it rudely. The other person at collection asked this employee to make sure to show "0" reading before filling henceforth. When I checked fuel indicator it was showing less reading then expected. I was cheated for 500Rs. With all this, I am sure that, this was the planned plot of those BPCL employees and they must have done this with many others. So be aware ... As far as possible please avoid visiting BPCL petrol pumps.

Respected Sir/Mam I am BP gas consumer having consumer no. 20428475.My distributor ( M/S LAXMI AGENCY distributor code:-112205, Bhubaneshwar, orissa ) is not delivering the cylinder at right time .I have booked gas on[protected] booking no[protected] but till date[protected] it has not been delivered.By dialing online booking no [protected] I came to know that the distributor has already cleared booking upto[protected].

Res. sir bistan ke maruti gas connecion distributer ke putra ne new gas connection ke liye 15 dino tak ghumaya aur 19 sep.2014 ko agency director ke putra ne durvavwar karte huye new gas connection dene se inkar kar diya. sampurn mamle ka shikayati patra sath hai. Regards - Umesh Rewaliya 65 maa ganga nagar sanawad road khargone mp [protected]

Dear Sir, I am Chitrak Kulshrestha from Thane. I have a Bharat gas Connection no.60004346 belong Sairaj Gas Agencies. I have done many complaint against this option (opt-out of subsidy), but there are no solutions. Please sir do something as soon as possible because I can not afford it . Kindly take action against this problem urgently.

I have compalint against Bharat gas connection in Thakurdwara in district Moradabad.My consumer no. is 15160 .The name of the Agency is BHAVNA GAS AGENCY IN THAKURDWARA.I live in the premises of JAWAHAR NAVODAYA VIDYALAYA and have booked gas on 18/9/2014 .My booking no. is[protected]. They are not delivering the gas and instead telling me to collect gas from their premises.I understand that it is the duty of the gas agency to deliver gas at our doorstep.In fact they are delivering the gas regularly in our premises as our school also takes gas from them.So I can't understand why they can't deliver gas in my doorstep when I am also living in the same premises. if I fail to get proper service from BHAVNA GAS AGENCY then I will be forced to cancel my gas connection and transfer it to Indane . SUBHRA BASU LikeL

Respected Sir/Mam I am BP gas consumer having consumer no. 12807.My distributor ( DEEPAK GAS AGENCY, MALEGAON, NASIK) is not delivering the cylinder at right time it takes 5 to 8 days after booking. Now I have booked on 15/09/2014 but cylinder is not delivered yet (booking no.[protected] Please take the necessary action

Sir, we are waiting for a refill cylinder, about two months after SMS booking..no[protected]of 02 .08. 14..our distributer's name VINON GAS AGENCY BALARAMAPURAM. TRIVANDRUM. KERALA .My consumer no.39058.The distributer do the same at each delivery .And I am Very much disappointed with their attitude to the customer like me.pleasSir, we are waiting for a refill cylinder, about two months after SMS correct their dealings with the customer. Thanking you S VINOD KUMAR

SIR, WE CANT RECIVED DILEVARY OF BHARAT GAS TO OUR COMPANY . WE HAVE TO GO ONE KILOMETER AND RECIVED GAS AND HE CANT GIVE US ANY BILL SO PLEASE GIVE US A PROPER BILL AND DISPACH THE GAS IN OUR COMPANY. OUR COMPANY ADDRESS NIMBARK FATION LTD, GALA NO.17, 18, 19 RAJRAJESHWARI COMPOUND SONALE VILLEG BHIWANDI Thanks & Regard Satish Saluja

Hi, I am writing this email to file a complain against the poor quality of service seen at BharatGas Service and Agent (Shahid Shankar Agency). I am a customer of Bharat Gas and my consumer details are as below. Consumer No.: 62820066 Here are the details of experience I had with service issues seen: The new connection of Bharat Gas was bought with the name "Komal Bhujbal", she is my wife which included a single cylinder, regulator and a stove. It was bought before marriage and after marriage she shifted to my home(being her husband as per indian rituals quite common). Now we wanted to do following: 1. Transfer the connection to new address so that we can use the gas connection 2. Change her name to after marriage name as "Komal Phule" 3. Update the address of the connection as after marriage address 4. Get one extra cylinder so that we have 2 in total as per standards. Step 1: 1. I approached the agency Bhagyalaxmi at Talegaon Dhamdhere Pune. There was no issue seen in addressing our request as they smoothly handed over the transfer papers to Raka Gas Agency, Chinchwad Pune. There were no any charges for the transfer with this agent. 2. I approached Raka Gas Agency and came to know that there is no service availbale to my area by them. The staff was very supportive and guiding well. They suggested that I need to first produce following KYC documents copies: Old Name: Komal Narayan Bhujbal New Name : Komal Sudarshan Phule - After Marriage 1. PAN Card (Old Name) - ID Proof 2. Aadhar Card (Old Name and Address) - Address Proof 3. Electricity Bill (New Address) - On my fathers Name 4. Original Gas connection passbook (to be shown) 5. Original Gas connection receipt 6. Transfer letter from Old Agency Bhagyalaxmi at Talegaon Dhamdhere But Additionally, I carried following documents with Me: 7. PAN Card (New Name) - ID Proof 8. Aadhar Card (New Name and New Address) - Address Proof 9. Husband's Passport - New Address Proof 10. Marriage Certificate - Relationship proof With all these documents provided, they simply done the inward at their end and provided me the transfer letter to Shahid Shankar Agency, Chinchwad, Pune. They suggested that, you carry the same documents with transfer letter to "Shahid Shankar" and your job will be done. The connection would be transferred and you will start receiving the refill at your new address. Post that, you can change the name and address and apply for new extra cylinder. They charged me Rs. 100 for processing the transfer. Overall experience dealing with this agency was good. 3. Now, at last along with all above documents and transfer letter, I approached "Shahid Shankar Agency"! First of all, I would like to highlight that the overall atmosphere there was already very PANIC and customer support people were just shouting on customers. Many customers were trying hard to get their things done. As I approached to them, the first reply I heard was : "Why people come to eat our head here for a name change and all. You could have done a name change before you made the transfer only." I shown them all the documents I had with me and requested for the transfer of connection. Now, the communication was like this: Customer support executive: "You should have address proof with the name "Komal Bhujbal"(Old name) otherwise transfer cannot happen." Me: "How is it possible to produce the address proof with her name as she recently shifted with my family after marriage?" Customer support executive: "Or else bring the affidavit from the lawyer, ask your father to make it proving that she stays with you and submit his electricity bill" Me: "But we got married and I have a marriage certificate which is legally registered at the court. Now as a relation proof if we submit it, why can't we use my passport as an address proof?" Customer support executive: "You are talking too much. We don't have time for discussing this all. You unerstand what I told you. Bring the affidavit and then talk" Me: "I am just trying to understand the process. If you can tell me the complete list of documents it will save my time and multiple visits to your office" Customer support executive:"Didn't I just tell you the documents. You could have noted it down. We don't have time to give this information to customers writing it on paper." Me: "But thats the point I am trying to make. Why cannot we transfer for address change without affidavit? And what about the name change? I have a valid marriage certificate." Customer support executive:"What I just told you? Don't you understand. Now go and bring that and then we will talk. And we do not accept marriage certificate as a relation proof. Go to lawyer. Get 100Rs. stamp paper and getit notarized that you are married to your wife." Me:"But court registered marriage certificate is a highest proof for marriage. Its higher level proof than a notary writing it on 100 Rs stamp" Customer support executive: "What to do now? I donn have time. Please go and bring that was told. This is our process." Me: "Please tell me who is your senior. I will talk to them. Yesterday, I called a lady and what she guided me thats what I have produced as documents." And I again called a lady on a agencies registered mobile number which was available on bhratgas website. To the same person I spoke the day before and she confirmed the list of documents and I brought the same. The lady was sitting just next to her. When I enquired on a call day before about the extra cylinder cost at Raka and to this lady, I was told as 2400. Now I approached a senior lady at the agency! Me: "Ma'am, your people talk to the customers in a very bad fashion." Lady: "What is your problem. You don't tell me all the story. Just tell whats your problem" Me: "Leave the problem for a while and listen to my complain first." Lady: "We don't have time for all that. Show me your documents." Me: "Here are those. And besides having marriage certificate, my connetion not getting transferred. And the way your people talk is ridiculous." Lady: "See, don't you see the kind of people we are dealking with here. There are so many faces we need to see each day and we get irritated." (I wondered, thats what their job is, to serve people? Isn't it?). Me: "But Ma'am you should understand whom you are talking to. I am also from a customer service industry and working as a software developer since 10 Years. I own a company and I am a well educated qualified customer and I have my self respect. If you are just insulting me and yelling at me, I have rights to complain and ask for the correct information" Lady: "We don't care what you are. You could be a minister or anybody. We have a process and we have to follow. YouAgain you stated the same story. Leave it, we are transferring your connection" Me: "But, why can't you be simply nice to people while you speak to them" Lady: "You want your work to be done or not. Then stop the topic and complaining" Me : "Whats the name change process now? and whats the cost for extra cylinder" Lady: "3500" Me: "But Raka provides it for 2400?" Lady: "Don't tell me what other people do. We know how to run our business. This is our rate. You decide whether you want it or not." Finally, my connection was transferred. Now I asked for the name change process. Again the same story was told to me "Get it written on 100Rs stamp from a lawyer that you are married to your wife". I left the agency office and confirmed the rate from Raka again. They said it will range about 2047. I got a regional sales manager's number from them. Mr. Jagtap and tried to contact him on [protected] but could not connect. I will call him and tell him about all this tomorrow. Result: 1. I was frustrated to know the fact that marriage certificate which I got after lot of efforts and documents submission with witness signs is useless for these people. They do not even understand the signifincance of marriage certificate which Passport India also accepted being highest government authority in india. 2. The ridiculous way of talking to customers and insulting them had crossed its limit. 3. I was tensed for the full day with this experience early morning. 4. Now, I am going to file a cosumer forum complain at a court regarding all this. 5. These people who don't know how to talk to people do not have rights to work in servide industry 6. I had lot of panic mental torture due to this. 7. I do not understand, same documents worked at Raka and Not at Shahid Shakar. They have different rates altogether This and many more things which I can not write on email were discussed and the task was not addressed well. Now waiting to see what Bharat Gas as a trusted company will do to address this complain. I want them to apologise in written for the misbehavour they have done. I have also registered a complain for this on website. "Your Complaint has been successfully registered with Complaint Number: 244076" There was no space to describe the details and hence emailed this to email ids I got from internet. Awaiting a favourable reply. Thanks.