Bharat Petroleum [BPCL] Complaints & Reviews

DEAR SIR, I RUN A CONSTRUCTION COMPANY AT SINNAR NASHIK MAHARASHTRA.. MY TIPPERS ARE GETTING FUELD AT M/S KARMYOGI PETROLEUM, JAIGAON,TALUKA SINNAR- NASHIK MAHARASHTRA. BUT LAST FEW MONTHS I FEEL THAT M/S KARMYOGI PETROLEUM IS DOING NONSERIOUS N FRAUDULANT ACT WHICH CAUSES A LOT OF PROBLEMS TO THE VALUED CUSTOMERS OF BHARAT PETROLEM WHO FAITH IN BP PRUDUCTS. M/S KARYOGI PETROLEUM IS CONSTANTLY SELLING KEROSIN MIXED DIESEL AND PETROL OPENLY WHICH CAUSES LOT OF PROBLEMS IN ENGINES OF TIPPERS. MY TWO TIPPERS GOT BREAKDOWN AND APPROX MORE THAN 1LACS HAVE BEEN SPENT ON THE ENGINES OF BOTH TIPPER..ALSO HE IS DOING FRAUD IN QUANTITY. HE IS SELIING LESS QUANTITY WITH THE HELP OF SOME SETTING IN METERS. I PERSONALLY COMPLAINT SEVERAL TIMES TO MR. DHIGHOLE, OWNER OF M/S KARMYOGI PETROLEUM , IN VAIN. HE IS VERY NOTORIUS AND FRAUD PERSON AND ABUSE WHILE COMPLAIN TO HIM. INFACT MOST OF PEOPLE OF JAIGAON AND NAIGAON AREA IS KNOW THE FACTS ABOUT ADULTRATION AT M/S KARMYOGI PETROLEUM. DAILY U CAN SEE SOME SEENS OF FIGHTS AND QUARELL IN THIS REGARD AT THIS PETROL PUMP. ALL THESE THINGS ARE CONSTANTLY HARMING THE GOODWILL OF "BHARAT PETROLEUM" AND AS A BONAFIED CUSTOMER OF "BP PRODUCTS" SINCE LAST 15 YEARS IT IS MY DUTY TO INTIMATE YOU ABOUT ALL FISHY THINGS GOING ON AT THIS KARMYOGI PETROL PUMP.KINDLY NOTE MY COMPLAIN FOR PROMT ACTION AND APPRISE US IN THIS REGARD AT YOUR EARLIEST. THANKS . TRULY YOURS SHARAD RAMPRASAD KATKADE POST KEPA NAGAR TALUKA SINNAR NASHIK MAHARASHTRA MOB: [protected]

SIR,

I BOOKED ONLINE LPG ON DATED 31/08/2013 VIDE REFERENCE NO.65597374 BUT GAS CYLINDER HAS NOT BEEN DELIVERED TILL DATE.

FURTHER I AGAIN BOOKED GAS ON DATED 11.09.2013 VIDE REFERENCE NO.70077647. I HAVE VISITED MANY TIMES TO THE OFFICE OF THE GAS DITRIBUTED I.E CHANDER GAS SERVICE GUMAN MARKET, BSTI SHEIKH JALANDHAR CITY PUNJAB FOR THE SUPPLY OF GAS.

THE REPRESENTATIVE OF THE DEALER HAS NOT ATTENDED...

RESPECTED SIR, MY NAME IS M.VENKATESWARA RAO, MY CONSUMER NO IS : 28428835.I BOOKED THE CYLINDER FOR REFIILING DT.10.09.2013.BUT CYLINDER NOT DELIVERY TILL DATE. PLEASE CYLINDER SEND AS EARLY AS POSSIBLE. DISTRIBUTOR ADDRESS: SRISRINIVASA BHARAT GAS AGENCY,MUDINEPALLI, KRISHNA DIST.PLEASE GIVE MY BOOKING STATUS IMMEDIATELY. THANKING YOU SIR MATTA. VENKATESWARA RAO CONSUMER NO : 28428835. CELL NO :...

Dear Sirs,
I have booked a refill on 27th Aug 2013 (booking no.[protected]. though 20 days have passed, no delivery has been affected, nor the dealer is able to reply as to when the delivery can be made. for the last three bookings, similar is the case and complaints are never redressed. as a result the dealer is having upper hand for supply as per his will and pleasure.

Could M/s Bharat Gas interfere in the matter and see that the delivery is affected early.

A line in reply to the action taken shall be highly appreciated.

Thanking You,

Yours faithfully,

N.B. Choudhiry
Consumer no. 6518
Cell no. +91-[protected]
Laxmi Sagar,
Bhubaneswar

I had approached the Bharat Gas distributor , BANGARU SAI Agencies, Kukatpally, Dist Ranga Reddy Hyderabad,for a second cylinder for 4 times, every time I go to them they say come after one week. Today when I again approached they are mentioning that I need to contact them after on month. I have been wasting my precious time unnecessarily in this process. This is really disgusting. Would appreciate if I am given a proper status as to when I can expect the second cylinder. The worst part is the distributor and staff is not ready to talk for more than a minute and not even note down my request. They need to be taught the basics of customer relations. They are very arrogant and rude in while they are dealing with the customers. Regards, P.VENKATESWARA RAO Mobile:[protected] email: [protected]@gmail.com

Sir, I Rajinder Kumar Village-Sabga Po-Pasiyala Dist-Ambala Haryana India, has applied for a new DBC Domestic gas connection application No,403 Dt.February 2013 at M/s Saheed Manjit Singh Bharat Gas agency but they did not provide the DBC Domestic gas connection to us till today 13 Sep,2013.my gas numeber - 16892 Name Rajinder Kumar Mob, no. [protected]

Hi, Consumer No: 52059780 Refill Booking Date: 07-Sept Dealer Code: 112333 Dealer Name : PRAGATI ENTERPRISES Location: Pune I made online booking and then called customer care and she told nothing has been booked online and then she booked it and It was promised to be delivered in 2-3 days to my wife and it almost end of 6th day. She has been following up with you guys for past three days, what is the issue, why can’t you deliver the cylinder in timely manner? 100 times she has called the delivery guy Anil Contact No: [protected], sometime his phone is off, sometimes he doesn’t pick and when he picks up, keep promising half an hour. We have just one cylinder and small baby and for past 6 days we are eating from outside, we were earlier with Shree Maruti and they were so prompt, use to deliver it by next day or at most 2nd day. Shall I work or keep following up with you guys for such a petty thing? Is something wrong with your service or delivery guy? Why don’t you fix this once for all. Can you please look into it and provide me the resolution? Recently browsed to consumer court forum complaint site and there are too many complaint against them(PRAGATI Enterprises, Pune) P.S: I just checked online booking shows booked on 7th and delivered on 7th? What’s happening? Thanks, Amit Chawla Contact No: [protected]

Hi, Consumer No: 52059780 Refill Booking Date: 07-Sept Dealer Code: 112333 Dealer Name : PRAGATI ENTERPRISES Location: Pune I made online booking and then called customer care and she told nothing has been booked online and then she booked it and It was promised to be delivered in 2-3 days to my wife and it almost end of 6th day. She has been following up with you guys for past three days, what is the issue, why can’t you deliver the cylinder in timely manner? 100 times she has called the delivery guy Anil Contact No: [protected], sometime his phone is off, sometimes he doesn’t pick and when he picks up, keep promising half an hour. We have just one cylinder and small baby and for past 6 days we are eating from outside, we were earlier with Shree Maruti and they were so prompt, use to deliver it by next day or at most 2nd day. Shall I work or keep following up with you guys for such a petty thing? Is something wrong with your service or delivery guy? Why don’t you fix this once for all. Can you please look into it and provide me the resolution? Recently browsed to consumer court forum complaint site and there are too many complaint against them(PRAGATI Enterprises, Pune) Ex: http://www.consumercomplaints.in/complaints/bharat-gas-pragati-enterprises-pune-...⇄ http://www.complaintsboard.com/complaints/m-s-pragati-enterprises-pune-maharasht...⇄ http://www.consumercourtforum.in/india/pragati-enterprises-bharat-gas-distributo...⇄ P.S: I just checked online booking shows booked on 7th and delivered on 7th? What’s happening?

I have been a customer of PRAGATI ENTERPRISES, ALANDI ROAD, PUNE for long time. But is has not been a single time when I have done a Cylinder booking that the deliver has happed in time or few days. I have to regularly follow up with their customer support number and cell numbers of all Delivery persons coming to Kalyani Nagar/nearby Areas. The Delivery persons have a very rude and negative attitude. They are not bothered about anyone or scared or anything for the kind of statements they make. Found that they delay the delivery on purpose to earn extra money from customers or ask customers upfront to come to their Shop at Alandi Road and collect cylinders on own. Even when they deliver cylinder late after following up of many days. Deliver person will charge you more than the cost of cylinder. There is no work ethics or humanity for the job they are responsible. Forget the least of even speaking with some respect. No Matter how many times you call up their shop numbers and complain there is nothing changed This gives a clear picture of how the entire system for PRAGATI ENTERPRISES, ALANDI ROAD, PUNE is corrupted and NOT AT ALL Customer centric. Is there no one who has any authority to survey such people or centers who have been authorized by Bharat Gas to run agency. How does Bharat Gas function with no check on how people suffer? With such Gas Agencies functioning it is destroying the reputations of Bharat Gas by just trying to mint money by any means. Peter Rozario

To The Bharat Gas Sarabha Nagar Sub : Booking Gas Cylinder Ref : consumer no.494 Dear sir, I called for the refilling of LPG cylinder I have not received the response from Sarabha Nagar Gas Agency. They r not delivering to right time, it's very very difficult for me i have a kid and i am working also how to maintain? every time problem for me because of LPG Gas. Kindly help me as soon as possible. Regards Dr Amarjit Tanda

Myself Ravindran from Palakkad. I am a regular customer of Bharath Gas . I am staying at Palakkad in Kerala. The agency which service me is from Kandath Gas Agency which is behind Victoria College, Vettakara Gram am, Ayyapuram-PO, Palghat. My consumer number is 19855. I am trying to refill my cylinder from last 2 months, but it is not happening. Just 1 month back I have shifted to my new residence address and I have given them my new address along with my new aadhaar card number to got subsidiary benefits by directly walking to their office and also changed my registered mobile number from [protected] to [protected]. And when I asked the concerned person for how to refill my cooking gas, they told me to contact their IVRS phone number which is [protected]. But when I tried to make booking of my cooking gas through that number it is not happening. The reply was that my new mobile number was not yet got registered and to change my IVRS number please contact your nearest distributor. So after 1 week I went to my distributor on the above mentioned address and told the manager over their about the problem which i faced while trying to book for refilling my cooking gas. And then they told me that we have successfully registered your new mobile number for gas booking through IVRS and you can book your cooking gas accordingly to that after one hour.And third time also I had the same situation. And its almost 75 days over my 2 cooking gas cylinder's got finished and i am not able to book through IVRS facility to get my cylinder's refill. This shows the irresponsibility of the agency as well as the negligence against a customer. Now we are suffering a lot of pain without having our LPG cooking gas and we has to pay a huge amount to find simultanous options. SO hereby looking forward your immediate action aganist my humble request of this for refilling of my cylinder . Despite the availability position being comfortable the agency is not keen on timely supply. The most pathetic and painful situation is the rude behaviour of the staff and in specific of Mr. Aneesh of the agency. He speaks in the language of "I DON'T CARE IF YOU COMPLAIN TO ANYONE YOU WISH" which as a customer I cannot accept. Grateful if you could look into the matter and revert back on the action taken please.... Also hopefully waiting for your response on this matter. With Thanks & Regard's Ravindran.K Mob: +91 [protected] / +91 [protected] provide as much information as possible...

I Mr Vikas Ahirwar Transfer my gas connection from Kolhapur to Gwalier on[protected] but still I am not received the cylinder delivery till date I am contact to gas agency but no one give proper detail when i get the cylinder they reply always 30 -60 Minites but still not delivered they are giving such type of poor service to customer no one is understand the responsibility kindly help in this regards consumer no[protected] contact no-[protected] agency name-Samidha Contact-[protected]/2631201

I own a Honda activa which I had purchased 2 months ago.. and the fuel tank capacity of the scooty is 5.3 litres of petrol, bt every time when I fill it up the level of fuel reaches upto 6.1 so I inquired about the issue to the staff of the petrolpump and he said me that may b the tank capacity is more than 5.3 .. so to cnfrm it I inquired about it 2 the service station of Honda in which tthey said me that it is impossible .. so I would like u 2 plz look into the matter .. this time I have also taken a reciept from the pump in which my vechile num and the Amt of fuel in mentioned that is 6.03 as I had a bit of fuel earlier in it . My num is [protected] and the petrol pump name is the town pump

Dear Sir/ Madam,

My father was registered consumer of Bharat Gas
His consumer No. is 1731

Harish and Sons was not supplying the cylinders properly Even every time their distribution places was changed as per their convenience so it becomes very difficult to find or track them for senior citizens and it becomes very difficult to them to carry 16 to 17 kg cylinder on bicycle or in hand to home. Most important thing is their workers never give any cash memo or receipt to any customer. My father told me they demand cash memo every time but they never get it n single time till today so now it becomes very sensitive issue for us and we are taking all serious actions against Bharat Gas and your Distributor Harish and Sons and this is not acceptable at all ..This is a direct exploitation of consumers and senior citizens. So I want to raise the complaint against Harish and Sons – Tal Koregaon, dist – Satara. We also form the case under the consumer protection act.
Regards
Amitkumar Bodhe Prakashrao Bodhe
Cell: [protected] [protected]

I have been following up with Pradeep bharat gas since last few weeks about nonsubsidized cylinder issue after filling my KYC online i had to fill it manually at distributor at the time of manual submission last few weeks distributor is saying that my connection is blocked however they dont have any reason for this.

Dear sir Good Morning! I am Ganesamoorthy.C residing in Tenkasi, Tirunelveli District, Tamilnadu state. had transferred my LPG connection on 19.06.2013 (Consumer No.[protected] from bharat gas located at Kadayanallur, Tirunelveli Diatrict, Tamil nadu (D.Code : 180276, Sri SaiRam Agencies, Kadayanallur ) to Bharat Agencies Shengottai, Taminadu state bharat gas agency has not updated the required information online till now .i had submitted all the required documents and the gas cyllinder and pressure regulator.I had contacted the agency many times but they are giving excuses that still not updated(19th August). Also during transfer of connecion they took 62 days. I'm finding difficulty without gas connection and suffer alot. I humbly request you to please lodge a complaint against them and help me out of this situation. Thanks and Best Regards Ganesamoorthy.C [protected] [protected]@gmail.com

Dear Sir

I am vijay gaikwadl from nakhate wasti, rahatani pune. My consumer id is 19191. I am booked 12 aug 2013.
i have gas cylinder status on ebharatgas.com. order date 12 Aug 13 & cylinder delivery date 14 Aug 2013
but till today gas is not came in my house.

Please take proper action as soon as possible.

Regards & Thanks
vijay gaikwad
[protected]

From
C.KRISHNANKUTTY (CONSUMER NO.48437)
Ambili Villa, Kollarukonam
Peringamala.PO, Trivandrum- 695563


Subject: DELAY IN DELIVERY OF REFILLED LPG

Sir,
I regret to inform you sir, the following facts for your kind consideration and sympathetic action please.

I got LPG domestic Bharat Gas connection from MP Gas Agency, Thachottukavu, Peyad.PO, Trivandrum, Code: 621848 on 10th May 2011 providing consumer No. 48437 with single cylinder facility and second cylinder on 08th November 2011..

Since then I am facing (not only me alone) a lot of problem for refilled LPG. The complete details of date-wise refilled LPG issued to me is appended below:-

Date of supplied Time taken to issue next re-filled cylinder
10 May 2011 Initial issue (First Cylinder)
25 June 2011 45 days
08 Oct 2011 105 days
08 Nov 2011 30 days (Second Cylinder)
15 Dec 2011 37 days
14 Jan 2012 30 days
29 Feb 2012 45 days
07 Apr 2012 38 days
09 May 2012 32 days
30 Jun 2012 74 days
12 Sep 2012 38 days
5 Dec 2012 45 days
9 Jan 2013 34 days
6 Feb 2013 27 days
20 March 2013 44 days
08 May 2013 Till today not yet supplied.

Now we are waiting since last issue for the re-filled gas cylinder. But no positive steps has
since been taken by them. This matter regarding delay in supplying re-filled gas has been brought to the notice of the Teritory Manager, BPL refilled station Kazhakuttom through phone at various occasion and finally a registered letter has also been sent to them on 13th September 2012..But no action has since been taken by them to correct system of delivery of re-filled gas cylinder or not ever to acknowledge of registered letter..
It is also submitted your kind information that refilled LPG is readily available in open market in my locality by paying Rs.200-300 more. Every week I am contacting the above agency for refilled LPG on which dated are scheduled for my area. The ready made answer is “Next Saturday” and they are not even listening any words from me and disconnecting the phone. More over, bill for refilled LPG is never been giving to the customer. These are all against the rules and ethic of the company.

However I am requesting your high honour that please investigates the matter in detail and do the needful sir. We have no any other way except you to submit our problem.


Thanking you,


Yours faithfully,



(C.Krishnankutty and others)
Peringamala
Dated 15th’ August 2013
C

From
C.KRISHNANKUTTY (CONSUMER NO.48437)
Ambili Villa, Kollarukonam
Peringamala.PO, Trivandrum- 695563


Subject: DELAY IN DELIVERY OF REFILLED LPG

Sir,
I regret to inform you sir, the following facts for your kind consideration and sympathetic action please.

I got LPG domestic Bharat Gas connection from MP Gas Agency, Thachottukavu, Peyad.PO, Trivandrum, Code: 621848 on 10th May 2011 providing consumer No. 48437 with single cylinder facility and second cylinder on 08th November 2011..

Since then I am facing (not only me alone) a lot of problem for refilled LPG. The complete details of date-wise refilled LPG issued to me is appended below:-

Date of supplied Time taken to issue next re-filled cylinder
10 May 2011 Initial issue (First Cylinder)
25 June 2011 45 days
08 Oct 2011 105 days
08 Nov 2011 30 days (Second Cylinder)
15 Dec 2011 37 days
14 Jan 2012 30 days
29 Feb 2012 45 days
07 Apr 2012 38 days
09 May 2012 32 days
30 Jun 2012 74 days
12 Sep 2012 38 days
5 Dec 2012 45 days
9 Jan 2013 34 days
6 Feb 2013 27 days
20 March 2013 44 days
08 May 2013 Till today not yet supplied.

Now we are waiting since last issue for the re-filled gas cylinder. But no positive steps has
since been taken by them. This matter regarding delay in supplying re-filled gas has been brought to the notice of the Teritory Manager, BPL refilled station Kazhakuttom through phone at various occasion and finally a registered letter has also been sent to them on 13th September 2012..But no action has since been taken by them to correct system of delivery of re-filled gas cylinder or not ever to acknowledge of registered letter..
It is also submitted your kind information that refilled LPG is readily available in open market in my locality by paying Rs.200-300 more. Every week I am contacting the above agency for refilled LPG on which dated are scheduled for my area. The ready made answer is “Next Saturday” and they are not even listening any words from me and disconnecting the phone. More over, bill for refilled LPG is never been giving to the customer. These are all against the rules and ethic of the company.

However I am requesting your high honour that please investigates the matter in detail and do the needful sir. We have no any other way except you to submit our problem.


Thanking you,


Yours faithfully,



(C.Krishnankutty and others)
Peringamala
Dated 9th’ August 2013
C

I ASK THEM TO FILL THE TANK BUT HE PRESSED 50 RUPEES FIRST THEN HE ASKING ME HOW MUCH...I SAID FULL TANL THEN HE CONTINUED FROM THERE. THE BILL WAS 450 RS BUT HE FILLED ONLY RS 400 ONLY. IN THEIR SYSTEM SHOWING 450 BUT HE FILLED ONLY 400 THE REMAINING RS 50 PETROL THE PETROL BUMP EMPLOYEE WILL SHARE. I AM PLANING TO FILE A CASE IN CONSUMER COURT SINCE I HAVE ALL THE EVIDENCE.