Bharat Petroleum [BPCL] Complaints & Reviews

r/sir

I have already booked gas on dated 27/9/2013.Now it has been 7 days after i booked the gas yet no delivery is made by the agency.At the time of booking the workers in the agency said that they would deliver the gas within 2-3 days. We also have reminded them 3-4 times.The worker only postponed the delivery every time, when we asked them for our cylinder. now we are out of cylinder and facing problem because of the carelessness of the agency.
please do help us. there service is getting very annoying.
please take required action as soon as possible. I am unable to get the delivery of gas cylinder till now!

yours faithfully,
Dr. A. Khan

sir i have apply a gas connection in February 2013 by sandeep bharat gas agency khatauli distic muzaffarnagar. my waiting id no. is 1694473.i have not found the gas connection till today.please tell me that what is the cause. actual pries of connection. and also tell me that hot plate is compalsary or not with new gas connection. How can i get the connection. plz take must action against agency and inform me . thanking you. my mail id is [protected]@gmail.com and my cell no.is [protected], [protected]

Sir,
I have linked my AADHAR card with my LPG gas connection. Recently, I booked a cylinder and they charged me Rs 993 as a result of new rules. The subsidy deposited in my bank account was Rs 435. This means I'm getting a cylinder at Rs 993- 435= Rs 558 whereas those who have not linked their AADHAR cards are still getting cylinder at Rs 440.
Means, by following goverment rules, we are in loss? Secondly, Is this AADHAR system being used for increasing the cost only? In this way they will go on decreasing the subsidy deposited in bank account and people will not feel the pinch because they pay Rs 993 at first hand and subsidy is deposited later on?

Kindly take this matter to higher authorities for the welfare of common man.

Staff cheating the customers by giving less quantity, at Vamshi Fuel Point near Langer House in Hyderabad.
I heared from my friends earlier abou the cheating incidences at the same outlet.
But yestarday I experienced the same. Please take necessary action on this outlet management otherwise its a bad remark to the BP brand name.

with due respect i want to say that i am a consumer of bharat gas agency R.k enterprises, b-51, mauriyalok patna. my consumer no is 20873. i booked cylinder in 23.7.13 but do not get delivered and in previous report show it is delivered on dated 25.7.13. when i go to complain to them. they gave me cylinder on dated 12.7.13 instead of 23.7.13 of booking and advised to me that again u booked cylinder. when again i booked cylinder on dated 12.7.2013 and today 25.9.13 i go to office for received cash memo then they told me that you already received a cylinder on date. they did not give cash memo and when again booked a cylinder then mentioned it is delivered in computer . but did not received it . also in my consumer card as do not mentioned. please help me regarding this. i will be thankful to you

DEAR SIR, I am a customer of BHARAT GAS & My consumer no. 4866 of M/S UDAYANATH BHARATGAS At/po- Adaspur, Dist.- Cuttack, Odisha, PIN-754011 TIN no.[protected] there email id- [protected]@gmail.com and i have a complain about your home delivery services. The person who is delivering the gas is taking extra rs.20 which is not done in anywhere else but that is not the matter. The matter is if he is taking the extra charge then he should come to our home and replace the gas cylinder but he is standing at the road and telling us to replace the cylinder from our home to the road and if i am complaining about this to him he is just saying that this is there rules. Is this the right way to give the home service. SO I REQUEST YOU TO KINDLY READ THIS MESSAGE CAREFULLY AND TAKE SERIOUS ACTIONS ON IT AND I AM REQUESTING YOU PLEASE DO NOT IGNORE THIS & I THINK LIKE ME THERE ARE MANY PEOPLE WHICH ARE SUFFERING FROM THIS SITUATION.

DEAR SIR, I RUN A CONSTRUCTION COMPANY AT SINNAR NASHIK MAHARASHTRA.. MY TIPPERS ARE GETTING FUELD AT M/S KARMYOGI PETROLEUM, JAIGAON,TALUKA SINNAR- NASHIK MAHARASHTRA. BUT LAST FEW MONTHS I FEEL THAT M/S KARMYOGI PETROLEUM IS DOING NONSERIOUS N FRAUDULANT ACT WHICH CAUSES A LOT OF PROBLEMS TO THE VALUED CUSTOMERS OF BHARAT PETROLEM WHO FAITH IN BP PRUDUCTS. M/S KARYOGI PETROLEUM IS CONSTANTLY SELLING KEROSIN MIXED DIESEL AND PETROL OPENLY WHICH CAUSES LOT OF PROBLEMS IN ENGINES OF TIPPERS. MY TWO TIPPERS GOT BREAKDOWN AND APPROX MORE THAN 1LACS HAVE BEEN SPENT ON THE ENGINES OF BOTH TIPPER..ALSO HE IS DOING FRAUD IN QUANTITY. HE IS SELIING LESS QUANTITY WITH THE HELP OF SOME SETTING IN METERS. I PERSONALLY COMPLAINT SEVERAL TIMES TO MR. DHIGHOLE, OWNER OF M/S KARMYOGI PETROLEUM , IN VAIN. HE IS VERY NOTORIUS AND FRAUD PERSON AND ABUSE WHILE COMPLAIN TO HIM. INFACT MOST OF PEOPLE OF JAIGAON AND NAIGAON AREA IS KNOW THE FACTS ABOUT ADULTRATION AT M/S KARMYOGI PETROLEUM. DAILY U CAN SEE SOME SEENS OF FIGHTS AND QUARELL IN THIS REGARD AT THIS PETROL PUMP. ALL THESE THINGS ARE CONSTANTLY HARMING THE GOODWILL OF "BHARAT PETROLEUM" AND AS A BONAFIED CUSTOMER OF "BP PRODUCTS" SINCE LAST 15 YEARS IT IS MY DUTY TO INTIMATE YOU ABOUT ALL FISHY THINGS GOING ON AT THIS KARMYOGI PETROL PUMP.KINDLY NOTE MY COMPLAIN FOR PROMT ACTION AND APPRISE US IN THIS REGARD AT YOUR EARLIEST. THANKS . TRULY YOURS SHARAD RAMPRASAD KATKADE POST KEPA NAGAR TALUKA SINNAR NASHIK MAHARASHTRA MOB: [protected]

RESPECTED SIR, MY NAME IS M.VENKATESWARA RAO, MY CONSUMER NO IS : 28428835.I BOOKED THE CYLINDER FOR REFIILING DT.10.09.2013.BUT CYLINDER NOT DELIVERY TILL DATE. PLEASE CYLINDER SEND AS EARLY AS POSSIBLE. DISTRIBUTOR ADDRESS: SRISRINIVASA BHARAT GAS AGENCY,MUDINEPALLI, KRISHNA DIST.PLEASE GIVE MY BOOKING STATUS IMMEDIATELY. THANKING YOU SIR MATTA. VENKATESWARA RAO CONSUMER NO : 28428835. CELL NO : [protected],[protected].

Dear Sirs,
I have booked a refill on 27th Aug 2013 (booking no.[protected]. though 20 days have passed, no delivery has been affected, nor the dealer is able to reply as to when the delivery can be made. for the last three bookings, similar is the case and complaints are never redressed. as a result the dealer is having upper hand for supply as per his will and pleasure.

Could M/s Bharat Gas interfere in the matter and see that the delivery is affected early.

A line in reply to the action taken shall be highly appreciated.

Thanking You,

Yours faithfully,

N.B. Choudhiry
Consumer no. 6518
Cell no. +91-[protected]
Laxmi Sagar,
Bhubaneswar

I had approached the Bharat Gas distributor , BANGARU SAI Agencies, Kukatpally, Dist Ranga Reddy Hyderabad,for a second cylinder for 4 times, every time I go to them they say come after one week. Today when I again approached they are mentioning that I need to contact them after on month. I have been wasting my precious time unnecessarily in this process. This is really disgusting. Would appreciate if I am given a proper status as to when I can expect the second cylinder. The worst part is the distributor and staff is not ready to talk for more than a minute and not even note down my request. They need to be taught the basics of customer relations. They are very arrogant and rude in while they are dealing with the customers. Regards, P.VENKATESWARA RAO Mobile:[protected] email: [protected]@gmail.com

Sir, I Rajinder Kumar Village-Sabga Po-Pasiyala Dist-Ambala Haryana India, has applied for a new DBC Domestic gas connection application No,403 Dt.February 2013 at M/s Saheed Manjit Singh Bharat Gas agency but they did not provide the DBC Domestic gas connection to us till today 13 Sep,2013.my gas numeber - 16892 Name Rajinder Kumar Mob, no. [protected]

Hi, Consumer No: 52059780 Refill Booking Date: 07-Sept Dealer Code: 112333 Dealer Name : PRAGATI ENTERPRISES Location: Pune I made online booking and then called customer care and she told nothing has been booked online and then she booked it and It was promised to be delivered in 2-3 days to my wife and it almost end of 6th day. She has been following up with you guys for past three days, what is the issue, why can’t you deliver the cylinder in timely manner? 100 times she has called the delivery guy Anil Contact No: [protected], sometime his phone is off, sometimes he doesn’t pick and when he picks up, keep promising half an hour. We have just one cylinder and small baby and for past 6 days we are eating from outside, we were earlier with Shree Maruti and they were so prompt, use to deliver it by next day or at most 2nd day. Shall I work or keep following up with you guys for such a petty thing? Is something wrong with your service or delivery guy? Why don’t you fix this once for all. Can you please look into it and provide me the resolution? Recently browsed to consumer court forum complaint site and there are too many complaint against them(PRAGATI Enterprises, Pune) P.S: I just checked online booking shows booked on 7th and delivered on 7th? What’s happening? Thanks, Amit Chawla Contact No: [protected]

Hi, Consumer No: 52059780 Refill Booking Date: 07-Sept Dealer Code: 112333 Dealer Name : PRAGATI ENTERPRISES Location: Pune I made online booking and then called customer care and she told nothing has been booked online and then she booked it and It was promised to be delivered in 2-3 days to my wife and it almost end of 6th day. She has been following up with you guys for past three days, what is the issue, why can’t you deliver the cylinder in timely manner? 100 times she has called the delivery guy Anil Contact No: [protected], sometime his phone is off, sometimes he doesn’t pick and when he picks up, keep promising half an hour. We have just one cylinder and small baby and for past 6 days we are eating from outside, we were earlier with Shree Maruti and they were so prompt, use to deliver it by next day or at most 2nd day. Shall I work or keep following up with you guys for such a petty thing? Is something wrong with your service or delivery guy? Why don’t you fix this once for all. Can you please look into it and provide me the resolution? Recently browsed to consumer court forum complaint site and there are too many complaint against them(PRAGATI Enterprises, Pune) Ex: http://www.consumercomplaints.in/complaints/bharat-gas-pragati-enterprises-pune-...⇄ http://www.complaintsboard.com/complaints/m-s-pragati-enterprises-pune-maharasht...⇄ http://www.consumercourtforum.in/india/pragati-enterprises-bharat-gas-distributo...⇄ P.S: I just checked online booking shows booked on 7th and delivered on 7th? What’s happening?

I have been a customer of PRAGATI ENTERPRISES, ALANDI ROAD, PUNE for long time. But is has not been a single time when I have done a Cylinder booking that the deliver has happed in time or few days. I have to regularly follow up with their customer support number and cell numbers of all Delivery persons coming to Kalyani Nagar/nearby Areas. The Delivery persons have a very rude and negative attitude. They are not bothered about anyone or scared or anything for the kind of statements they make. Found that they delay the delivery on purpose to earn extra money from customers or ask customers upfront to come to their Shop at Alandi Road and collect cylinders on own. Even when they deliver cylinder late after following up of many days. Deliver person will charge you more than the cost of cylinder. There is no work ethics or humanity for the job they are responsible. Forget the least of even speaking with some respect. No Matter how many times you call up their shop numbers and complain there is nothing changed This gives a clear picture of how the entire system for PRAGATI ENTERPRISES, ALANDI ROAD, PUNE is corrupted and NOT AT ALL Customer centric. Is there no one who has any authority to survey such people or centers who have been authorized by Bharat Gas to run agency. How does Bharat Gas function with no check on how people suffer? With such Gas Agencies functioning it is destroying the reputations of Bharat Gas by just trying to mint money by any means. Peter Rozario

To The Bharat Gas Sarabha Nagar Sub : Booking Gas Cylinder Ref : consumer no.494 Dear sir, I called for the refilling of LPG cylinder I have not received the response from Sarabha Nagar Gas Agency. They r not delivering to right time, it's very very difficult for me i have a kid and i am working also how to maintain? every time problem for me because of LPG Gas. Kindly help me as soon as possible. Regards Dr Amarjit Tanda

Myself Ravindran from Palakkad. I am a regular customer of Bharath Gas . I am staying at Palakkad in Kerala. The agency which service me is from Kandath Gas Agency which is behind Victoria College, Vettakara Gram am, Ayyapuram-PO, Palghat. My consumer number is 19855. I am trying to refill my cylinder from last 2 months, but it is not happening. Just 1 month back I have shifted to my new residence address and I have given them my new address along with my new aadhaar card number to got subsidiary benefits by directly walking to their office and also changed my registered mobile number from [protected] to [protected]. And when I asked the concerned person for how to refill my cooking gas, they told me to contact their IVRS phone number which is [protected]. But when I tried to make booking of my cooking gas through that number it is not happening. The reply was that my new mobile number was not yet got registered and to change my IVRS number please contact your nearest distributor. So after 1 week I went to my distributor on the above mentioned address and told the manager over their about the problem which i faced while trying to book for refilling my cooking gas. And then they told me that we have successfully registered your new mobile number for gas booking through IVRS and you can book your cooking gas accordingly to that after one hour.And third time also I had the same situation. And its almost 75 days over my 2 cooking gas cylinder's got finished and i am not able to book through IVRS facility to get my cylinder's refill. This shows the irresponsibility of the agency as well as the negligence against a customer. Now we are suffering a lot of pain without having our LPG cooking gas and we has to pay a huge amount to find simultanous options. SO hereby looking forward your immediate action aganist my humble request of this for refilling of my cylinder . Despite the availability position being comfortable the agency is not keen on timely supply. The most pathetic and painful situation is the rude behaviour of the staff and in specific of Mr. Aneesh of the agency. He speaks in the language of "I DON'T CARE IF YOU COMPLAIN TO ANYONE YOU WISH" which as a customer I cannot accept. Grateful if you could look into the matter and revert back on the action taken please.... Also hopefully waiting for your response on this matter. With Thanks & Regard's Ravindran.K Mob: +91 [protected] / +91 [protected] provide as much information as possible...

I Mr Vikas Ahirwar Transfer my gas connection from Kolhapur to Gwalier on[protected] but still I am not received the cylinder delivery till date I am contact to gas agency but no one give proper detail when i get the cylinder they reply always 30 -60 Minites but still not delivered they are giving such type of poor service to customer no one is understand the responsibility kindly help in this regards consumer no[protected] contact no-[protected] agency name-Samidha Contact-[protected]/2631201

I own a Honda activa which I had purchased 2 months ago.. and the fuel tank capacity of the scooty is 5.3 litres of petrol, bt every time when I fill it up the level of fuel reaches upto 6.1 so I inquired about the issue to the staff of the petrolpump and he said me that may b the tank capacity is more than 5.3 .. so to cnfrm it I inquired about it 2 the service station of Honda in which tthey said me that it is impossible .. so I would like u 2 plz look into the matter .. this time I have also taken a reciept from the pump in which my vechile num and the Amt of fuel in mentioned that is 6.03 as I had a bit of fuel earlier in it . My num is [protected] and the petrol pump name is the town pump

Dear Sir/ Madam,

My father was registered consumer of Bharat Gas
His consumer No. is 1731

Harish and Sons was not supplying the cylinders properly Even every time their distribution places was changed as per their convenience so it becomes very difficult to find or track them for senior citizens and it becomes very difficult to them to carry 16 to 17 kg cylinder on bicycle or in hand to home. Most important thing is their workers never give any cash memo or receipt to any customer. My father told me they demand cash memo every time but they never get it n single time till today so now it becomes very sensitive issue for us and we are taking all serious actions against Bharat Gas and your Distributor Harish and Sons and this is not acceptable at all ..This is a direct exploitation of consumers and senior citizens. So I want to raise the complaint against Harish and Sons – Tal Koregaon, dist – Satara. We also form the case under the consumer protection act.
Regards
Amitkumar Bodhe Prakashrao Bodhe
Cell: [protected] [protected]

I have been following up with Pradeep bharat gas since last few weeks about nonsubsidized cylinder issue after filling my KYC online i had to fill it manually at distributor at the time of manual submission last few weeks distributor is saying that my connection is blocked however they dont have any reason for this.