Bharat Petroleum [BPCL] Complaints & Reviews

I am Nilesh Sancheti, working as a Sales Manager in reputed pharma company, recently got transfer to Nasik, Maharashtra.
I am using Bharat Gas, during transfer, i submit my all documents, cylender and regulator to my previous place and get transfer paper with me, but here in nasik, no one distributor of Bharat Gas listening me, entaritaing me and not giving gas connection.
I am suffering from last 6 days and we don't have gas connection for food and all.

Plz help me to solve this issue.

Nilesh Sancheti
Nasik
[protected].

Having bad time with Bharat Gas.
Pathetic gas agency (Radha Gs agency, Airoli, Navi Mumbai) with no one picking phone & rude employee behaviour when personally visited.
Website http://www.ebharatgas.com not properly functioning for online booking.
Dumb customer care executives when called on[protected]

My Consumer Number is 56490281

When i recently viewed my online profile for my account i came to know that there was a booking made in my account on 9-Mar-2013 (delivered on same day)and 18-Mar-2013 (delivered on the 25-Mar-2013), when i never booked a cylinder.I would like to know what is the reason for this. The same issue is happening to me for the second time. When i complained for the first they stated to book through calling a IVRS number. But when i check the online account i could see this misuse has happened. Within 45 days of time another cylinder or refill cannot be initiated, Is the Agency playing double role in this?

Sir,
Yesterday dated 30/03/2013 I have visited to booked my subsidies gas cylinder to M/S ARVIND GAS AGENCIES, 242 SHOPPING CENTRE, KOTA as they were not receiving the phone/ mobile calls. The booking staff as well as the person sitting on manager/owner seat refused to book my gas cylinder.
The behaviour of that person was not good & when I ask him to give me in written that u will no book my gas cylinder or provide me the complaint book, his behaviour was aggressive, irritating & hurts to me.
Sir in this scenario of competative market this type of behaviour is not acceptable as u r in service providing sector. Sir I request u to kindly take the appropriate action against M/S ARVIND GAS AGENCIES, 242 SHOPPING CENTRE, KOTA. so that this type.

regards,
Mukesh Gujral,
consumer no. 33834,
add. 4-J-23 Mahaveer Nagar 3rd,
Kota (Rajasthan).
mob. no. [protected]

I am the consumer for Bharat Gas , whenever we need to book the Gas the consumer of this area has to reach the office - spend nearly Rs. 30- Rs. 40/- for rickshaw, as their telephone lines are not working for past more then 5 months.

Always when asked for the contact number , they provide the same numbers that aren,t working. Their reply will always be " we are working on it"

In one instance and if we do not get the Cylinder means again visit their office to check and confirm when they will deliver.

Can this be taken on a serious note for the residence of kasarwadavli and solve this issue at the earliest.

You can also check by dialing these number :[protected], 25974321,25973646,

i have a comlaint against bharat gas agency goregaon west mumbai, 5 cylinders in time of two months have been registered falsely on my name, and as er subsidy i recieve a cylinder with a bill of 92o rs when asked for exlanation the agency says 438 rs but cant give the reciet. i have never recieved these five cylinders also they dont have a reciet with customer care record. kindly look into it and take action.

consumer no 55145134,booking order no 368 dated 4.03.2013 ..till today we are unable to get cooking cyl after 18 days.i have visted three times for followup,my daughter has visted two times for follow up at office. five times taken follow up through phone.they told you dont worry ,will get tom.
today we are help less.what should do??
aksingh
c-1013,building no 1
donum dei besides sunder sagar complex
opp- kankia road
mira road (east)
thane,maharastra
401107

Sir, Sevame,Sriman ji me ra ghar ka LPG. canection No.223B S.V No.[protected] Date[protected] Oner Name Parasmal S/O Chatarmalji Addrs.Chrbhuja road,Bhinmal Dist.Jalore. My Mobil No.[protected].Hai. Mere ghar ka kanection Pichale one year se lock kar diya hai. KYC form Date[protected] kojama karva diya hai. dubara[protected] ko jama karvay hai.Date KYC No733539 hai. Krpya Ap se namra nivedan karta hu ki avsyak karhvai karave aur muje gas ki apurti sucharu karvane ka kast karave. Parsmal s/o chatarmalji.

Respected Sir / Madam ,

My LPG connection is with your company . my consumer number is[protected].

it is with CHAITANYA GAS SERVICE - DOMBIVALI EAST .[protected],2452091,2474110 )

My complaint is that i have registered for my new gas cylinder on 27/02/2013 on phone banking.

but still upto i neither get new cylinder nor single call from them . when my wife was visited chaitanya gas service

office on 14/03/2013 , the representative told her that they will send it on tomorrow ( 15/03/2013 ).

But upto today i dont get new cylinder. every times it happening from last one year . one delivery persons told

my wife that coming cylinder will cost you Rs.925 while our quota of 5 cylinders for sept-march is still not

completed.My serious doubt is that they usually giving priority to the customers who purchasing it for Rs.925 & making the delay

to others who purchsing it for Rs.440.they already sold me one for Rs.925 in month of JANUARY.

Most worst thing is that this delay happening each & every time .for that you can check my

consumer number details.

Now i am seriously thinking about to transfer my gas connection to HP .

Its my humble request you to pls look into this matter very seriously & solve it on priority.

i will appreciate your prompt reply.

Warm regard's,

Mr.Mahesh Ashok Tanawade.
con.no- [protected]

Dear Sir,

This is to inform you,about my serious complaint,against Bharat gas Agency(milind gas) from Past 2 months i am not getting the LPG cylinder,06-Jan-13 was last date when i book my cylinder,after that they had lock my account,saying,we have not submitted KYC Document,now after Submitting,all KYC,almost 25 days got over,still they had not open my Account,when ever i ask Miling Agency,to book my gas,they simply say your account is still lock,no person is giving proper response,girl sitting over there simply denied that we dont know,your account is lock,
sir also i cannot borrow the cylinder from outside,due to Price hike of gas.also as per miling Agency record i have 2 gas connection,but i am using only one,request you to Pls look into the matter,and resolve my Query.

Looking forward for your cooperation....

Regards
Yogesh Madaan
[protected]
Consumer Num 1470

From,
Balu Revi,
Consumer no :52415483
Chemisseriltharyil,
Valiyazheekal p o ,
Kayamkulam.
pin:690535


Respected Sir,
my gas connnection is blocked ,but i don`t no what happent. they told my house name is multiple, but befor i have submit all details .please help me ,what i do.

I had gone to a petrol pump for filling up petrol in my bike.They were not using the petrol meter which arre installed at the pump for exacct measurement of petrol and when i asked them to do so they get rude to me nn refused filling petrol to my bike....I was very disappointed by this behavior.They always do such type of activity,not only me lots of people are facing this problem.....

BHARAT PETROLEUM ,RING ROAD, NEAR PIPLIA GURUDWARA, SHIVAMPURI, INDORE, M.P.

Sub: To conduct inquiry for illegalities in selection of retail outlet by BPCL-Rajkot [Gujarat]

Respected Sir,

With reference to the above, it is to respectfully in view of the advertisement appeared in daily newspaper “Sandesh“ dated[protected] inviting application for retail outlet dealership of petrol-diesel by Bharat Petroleum Co. Rajkot Region, Gujarat State, I have made application in prescribed form but my application has not been taken into consideration and other applicant has been selected after lapse of long time. By going through the particulars of the said party it is found that the selection committee of the company has committed grave errors which are as under:

01] The said selected party do not hold plot land of plot as required by the Company.

02] As per the advertisement, the measurement of land of plot as required by the Company is of 900 Sq.Mtrs. whereas the said selected party holds plot ad-measuring 381.48 Sq.Mtrs. Which is very small then requirement of the Company although, this party has been selected by the Company. As against this, the plot offered by us is total ad-measuring 762.97 Sq.Mtrs. but, the Company even did not take care to visit the plot and by keeping the rules & regulations a-side, selection of dealer has been made which is illegal. Hence, it is prayed to restrain such selection with immediate effect, conduct detailed & just inquiry and initiate proceedings against responsible officers.

03] After passage of stipulated time of conveying objection, the Company has uploaded the name of selected party on website. Such act of the Company is in violation of transparency.

04] Though, the size of the plot of the said selected party is much less then the requirement of the Company, by keeping the rules & regulations aside, such party has been selected.

05] If the approach of the Company is to select party having plot of small size then the size mentioned in the advertisement, in that case, the Company should give advertisement a-fresh and give opportunity to other applicants also and the Company should adopt transparency.

06] It transpires that with a view to benefit a specific party, the procedure of selection has been adopted in this manner hence, we request your good office to cancel such selection, publish an advertisement afresh and given equal opportunities to all the applicants.

07] We request your good office to kindly conduct detailed inquiry in selection procedure of dealership, cancel the dealership which has been given illegally, publish advertisement a-fresh and made selection in transparent manner.
Thanking You,

Yours truly,

[Pankaj Vrajlal Kanabar]

dear sir,
i am a customer of bharat gas and i want to change my surname as " Shingare" instead of "nikhare".
there was written by mistaken on my gas refilling card. my address is : at post- bhugaon, ta- mulsi, di- pune.
mob- [protected].

thanks &Reagard

vinod v shingare

Hi,
I have called so many times to IOCL Customer care as well as booked online complains, but nothing has happened after 15 days.
Details of compalin booked online to IOCL sites:
1. 845062 dated 23/02/2013
2. 846232 dated 25/02/2013
3. 855633 dated 04/03/2013
4. 858561 dated 06/02/2013
5. 859610 dated 07/04/2013
I want my subsidized cylinder in this month.
Consumer no. 216958, Distributor Name – MATA SHEETLA GAS SERVICE (INDANE GAS Distributor)

Gas Agency has booked themselves my subsidized refill twice within one month. I have visited Gas Agency for refill booking on 19th Jan-13 then came to know that receipts is valid for two days then I have cancelled the booking same time, then Gas Agency has booked themselves with order no-18654 dated 22nd Jan-13 after that given complain to gas agency on 1st Feb-13 visited for gas booking but nothing has happened. Despite complain once again they have booked in Feb-13 month with order no- 17109 dated 22nd Feb-13. I have given complain to IOCL customer care verbally with complain no. 845062 dated 23/02/2013 & written complain over the IOCL site with complain no. 846232 dated 25/02/2013 but no action from the IOCL too after 10 days lapse of time.
Please find below my Gas Connection details:
Consumer no. 216958, Distributor Name – MATA SHEETLA GAS SERVICE (INDANE GAS Distributor)

Dear Sir

Bharat Gas:
Saraswati Gas Distributers.... Naigoan East and Naigoan West ..Taluka: Vasai.....Dist: Thane.

We have booked our cylinder on 9 feb 13.... booking done by sms booking ..
Booking confirm No 12 and Cylinder no 4. confirmation recieved by sms on 10 feb 13. on tel: [protected]
Our Consumer No 200215
Consumer Name: Thomas Lobo

Till date we have not recieved the cylinder.. Why?

This agency has 2 dealearships of bharat gas and have employed staff which is not enough for even one agency.They are not able to meet the demand for the cylinders as they are short of staff.
Also their staff at times is rude and evasive.they (girls at the counter) also lie about delivery time and date..

Staff compliants about being underpaid and overworked, They store their cylinders in the open exposed to the elements like rain and sun and dust..There is no roof at their storage facility which is always half empty..
They are now asking all consumers to carry the cylinders from the agency office and also say that they will discontinue the delivery completely in the near future. This is not only un-acceptable but dangerous as well...
No we will not collect the cylinder from the agency office, we pay for the cylinder which also includes the charges for delivery.
We hope and want bharat gas to appoint a new distributer at Naigoan who can share the load and relive us of this agony once and for all.

We hope bharat gas will address the consumers compliants ...and not ignore it as they often do...

Thanks

Thomas Lobo
[protected]@rediffmail.com

Dear Sir,
(Warm Greetings)

I would like to register a complaint against Bharat Gas Agency and its distributer - Balaji Gas Agency regarding their irresponsible act on issuing the Gas cylinder. Our consumer Number is 11242 the Gas cylinder is taken in the name of my Father we are residing at Kondithope, Chennai.

We are not receiving any proper information from our Gas Agency regarding how many gas cylinders will be given to us in a year. Every month we have to phone them 5-10 times and have to send them plenty of SMSs to get our monthly Gas cylinder. The distributor is forcing us to take Gas cylinder on higher rate i.e. they are asking us to pay Rs. 1000 and above.

It's been two more than months still we have not received our Gas refilling. The gas agency is not responding properly and started abusing saying do what ever you want to do we don't care.

They being government officials and registered agency it does not mean they can do any thing as they want to do. This is an open corruption happening in our place. We feel insecure on planning our monthly budget because of these kind of issues. If this is going to continue for some more times then we have to take some severe action against such Gas distributors.

Can someone take strict action against these Gas agency? Can we register FIR against them in police station?

I also want to know how many Gas cylinders will be given to consumer in a year?
What is the frequency of issuing the Gas cylinder? is it two months,three months or more?

Gas Agency Name - Bharat Gas
Distributor Name - Sri Balaji Gas Agency
No. 2, M.S. Koil Street, Royapuram, Chennai - 600013.
Ph No[protected],[protected]

Regards,
Anil Kaura
[protected]

sir, i have applied for a new l.p.g gas connectionin bharat gas about 8 months ago.then i recieved 2messages in jan & feb 2013 from company that your new connection has been senctioned please contact to your local distributor.but the distributor has informed me that we have not got any informection for your new connection from company. sir i have not any gas connection in my house.i have provided aall neccessary documents to our distributor.please issue me my new gas connection. thanks

I sri uttam bhakat ,consumer of Bharat Gas under M/s nandeswari gas distributor of sainthia have been suffering for delaying and no home delivery service of LPG cylinder.My consumer no 1982.booking ref. no[protected] on 11/02/13,last delivery date-04/01/13.I have submitted my complaint in details to Oil Industries help line on 18/02/13,complain no[protected] and 40124269 on 23/02/13.Field officer also have been reminded through customer console...