Bharat Petroleum [BPCL] Complaints & Reviews

Bharat Gas

Ramayan Shah Send email on Nov 25, 2008
bad service
BHARATGAS.COM
Respected Sir


Sub.: Delay in delivery of LPG cylinder & poor service of dealer

I, Mukesh Agrawal consumer of Bharat LPG bearing cons. No.14821 of Jacobs Gas Agency Ahmedabad (Ph: [protected]), Kankirya dhor bazar Kankariya Ahmedabad,

for booking gas cylinder on[protected] By sms reference no.[protected]th days go for booking but til date cylinder not deliver
continuosely we are chassing up with the distributor directely for delivering the gas. But he didn't give proper answer

We have taken new connection in janwary 2012. They told that they will give other cylinder after 3 months but now after 5 months they are not giving. Now they are asking for 2 more months. I am facing lots of problem with one cylinder. At time of taking money and booking they made commitment that thry will give after 3 months.

Please help me

I would like to inform you that whenever I booked a cylinder they says that after 4 days they will deliver the cylinder, but instead of 4 days they take 10 to 15 days to deliver the cylinder evev after several reminding, They don't receive phone calls also, personally I have to visit for reminding for my non delivery of my cylinder. The main thing is that the delivery person is asking addtional money for delivering the cylinder.

Please look into this matter & take necessary action.

Regards


Akram Shaikh

Dear sir,
After a long time followup ( since last 1 year ) with the distributor , I am failed to get transfer of my LPG connection. As my services transferred from Pithampur ( Mhow ) MP to Khandwa ( MP ).

As per distributor they are unable to find the related data of my connection .Even they have deposited my Blue – Book with my Identity Proof.

The details are as below –

Name Sanjay Bhawsar Distributor;s name Modi Gas Mhow ( MP )
Consumer No. 4764 C.C. No. 341892
S.V. No. [protected] Cont. No. [protected]
Date 31.03.1999

Kindly revert.

Domestic Gas & regulator submited on 06.04.12 but due to lack of internet connection problem my tranfer paper was not prepared at that time. The dealer got my signature on transfer paper whose serial no: is 3546205 and said that when net connection is regularised he will tranfer the connection to Chinchwad branch and courier the paper to my new address.
But due thier problem my transfer papers are not prepared till date. Its already more than one month and my transfer paper is not prepared. I daily call them but they are not attending my phone.

I am facing problem daily.

Dealer address : Bharat gas dealer, Mangaon, Dist:Raigad, Maharastra
Consumer Number : 107157.
Tranfer paper serial number ( Uncompleted) : 3546205.
Consumer Name : Ashok Kumar.

dear sir
i have booked for a new refill gas cylinder on dated16-Apr-2012 vide booking ref. no.20417859. i am very sorry to say you, that in each booking after booked online complain the party has supplied the gas cylinder. kindly take up the case seriously.

thanking you

Agent: Mittal Gas Agency, New Panvel (Phone No.[protected]. I want to know the code which govern the functioning of domestic LPG supply agents. Can the consumer collect the cylinder from the agency's officer personally? Whether an individual is allowed to carry cylinder on two wheeler? Can the agency ask the consumer to collect the refilled cylinder from their godown? I want to know the rules and regulations in this regard. I have often come across with very unpleasant and nasty situation with the agents. They behave rudely and do not supply the cylinders on time. A standard reply is given "the supply is short". However, there is always a long queue to take the cylinders personally. In my case, I was told that the refilled cylinder would be delivered within 8 days. However, more than 15 days have lapsed, yet it has not been delivered. When contacted, a reply comes as "go anywhere and make a complaint." Are the consumers at the mercy of these agents? Can the issue be investigated?

Satish Talnikar (Consumer No. NP 3460)
Ph. [protected]

I had Booked for the refilling of LPG cylinder on dt. 17/04/2012 but yet today on 04.05.2012 there are no any response and noone is ready to talk to us from the distributor of OORJA AGENCIES, Tanki Road, Badarpur, New Delhi
My Consumer no. 10727 Name: Ramashish Chaudhary Refilling Booking No. is 20434372 Dated: 17.04.2012 (TOMO SEVA)

Kindlu do the needfull as earliest

Thanks & Regards,
Ramashish Chaudhary

Dear Sir/Madam,

I am a resident of Mangor Hill, Vasco Goa

I have Bharat LPG gas connection. We had booked gas cylinder in the month of march 2012 but till date we have not received anything. Whenever we call the agency they do not respond to the call & if in case if they receives call also they will say tomorrow you will get the cylinder......but next day same story, we always have to wake-up this people.

This is not the case of this month. Every month we face same problem & every month we need to visit the office atleast 10 - 15 times. We are working people & dont have time for such stupid things

Requesting you to kindly take necessary action

Will be awaiting for your favorable reply on same

Best Regards,
Bharat Gas User

Sir,
I am a consumer of Bharat Gas (M/S KALAPANA GAS AGENCY, PC MITTAL BUS STAND, SEVOKE ROAD, SILIGURI). My consumer number is 2395. I had booked for a gas refilling on 11th of april 2012. The gas agency promised to deliver the cylinder within 10 days of booking date. Till date i.e. 3rd May 2012, they have failed to deliver the same inspite of regular reminder personally at the office and on phone.The last time they delivered the cylinder was on 15th March 2012. This has been a regular thing for the past few years.I am a service holder and it is not possible for me to take leave and visit the gas agency to remind them. The agency proprioter puts forward silly excuses every time I approached the office. This is causing a lots of inconvinence at home in my kitchen. More over people have been complaining of black marketting the LPG gas cylinders by the gas agency.

Please do the needful so that such problem does not rise in future.

Thanking you in anticipation

Nazarius Tirkey

Sir,

Myself Lijose. I have approached our nearest bharat gas agency (in kolenchery,ernakulam,kerala) for taking a new gas connection.

But they are not ready to give me connection without purchase gas stove from their hand. I wish to purchase stove seperately. Sir, gas stove is the part of gas kit? May I get connection without gas stove? Give me necessary information.

Regards,
Lijose George,
Kolenchery,
Ernakulam, kerala
Ph: [protected].

Hi I am the consumer of Soubhagya Agency of Bharat Gas Mayur Vihar Phase 3.From Last 1 year I have got LPG cylinder which is not full always i got only 26 kg gas but the total original weight of LPG cylinder is 30.1 kg..Please Help me and take a proper action on this issue because not only me many consumer are facing this problem and all are cheated by soubhagya agencies bharat gas Mayur vihar Phase 3 New Kondli.

Hi,

I have problem for getting a refill to my cylinder. As a first step I have called the Agency and placed an order through phone. They said it will be delivered with in 10days. After 10days when every I call agency, there were not picking up the phone or even not responding properly. Even you can find many complaints registered for the same Agency in your website. So, I thought I will place the order online.

So, as a second step, I have placed an order online. After placing the order and when I see the "View my previous order" I can able to see my order. The problem here is, when I again revisited the account and checked my previous order, nothing is visible there (i.e my order details were disappeared). So, I placed the order again. Here is the reference no. "20808798". After two days it happened the same. So, I placed complaint in the bharatgas site itself. But none of them responded and did not received a reply. Again I placed the order with reference no "20900675" and even when I sent the message through my alternate no, I got a message saying you have already registered with the above reference no. So, I verified online again after two days. My order was gone.

This time I contacted customer care through the no [protected]. So, they have given a number 155233 (which is not at all working). So, I gain contacted them, this time they said to add 022 to 155233. Same problem happened again.

I request you help in this regard asap. I have attached the images which I have taken for the reference no.s.

Details:
[protected]
Gas: Bharat Gas
Consumer Name: Vijaya Rama Raju J / Mob: 91 - [protected]
Consumer No: 20514997
Gas Dealer Agency name: Padmavathy Bharat Gas Agency,Selaiyur, Chennai-600073

Sir,
Being a responsible consumer of Bharatgas , it is my right to inform you about the frequent delay in the supply of LPG refill cylinder by S.S. ENTERPRISES. I booked the refill on 20/04/2012 and still waiting for the delivery of the refill . & I face a same problem from last two months.

Kindly take possible action as early as possible. All the further details about my booking is :
Consumer no. - 6156
booked on - 20/04/2012
Booking no.[protected]
I hope that you will understand my problem and let it not happen in the future.

Your's sincerely,
Sheel Kumar
B - 1315, Sant Nagar, Burari Delhi - 110 084

My consumer No is 37541 of Bharat Gas (M/s Varsha Enterprises, TEL NO[protected].

On Dt 04.04.2012 I had booked for a LPG. Till date the same has not been delivered to me.

On contact the representative of the said agency always telling it will take 2 to 3 days.

Please take necessery steps for early delivery of LPG.

My TEL No is [protected]

ref - DPC Nhi dene ke sambandh me

Dear Sir,
hamara GAS Consumer No.7156 h jo mere father ke naam se h. sir mujhe mere no. par DPC leni h lekin hamari gas agency ms ANNAPURNA BHARAT GAS AGENCY NARAINA, DISTT JAIPUR. par baar-baar jane par aaj-kal, 2 din, 5din, 10din baad aane ke leye bola jata h is sambandh me mene jaipur DSO Office me bhi 2 baar jakar is baare me kha kintu mujhe DPC nhi mil rhi h sir hmare 1 cylinder h jo prayapt nhi h. sirji meri apse prathna h ki mujhe DPC dilane ki kripa kre.

Thanks

Nasrudeen
[protected]

Dear Sir,

I am getting half filled cylinder on regular basis, inspite of the complont to respective agency, no approprite action is taken
we are getting 2-3 kg gas less in each cylinder from last six month. last delivery(24/04/12) is 7.5 kg gas less in cylinder

Pl note the distibutor name & address
M/s sulaxmi gas service (Bharat Gas)
Acharya nagar, agra road, civil line, Mathura


My consumer no. is: 33460035

kindly necessary action


Regard
Dinesh Kumar
Mob: No. [protected]

Hello Sir. I am customer of BHARAT GAS. My Consumer No- 2325. sir i have to faced a problem for every month on my gas supplier. he can not provide gas at particular timing. he is delay many day's like 4,8,10 Day's. after he providing Gas. So I'm very fad-up for BHARAT GAS. Please give me a complete solution fast

Sir,myself deepak no [protected] Working in defence.i am a consumer of bharat gas in gauri enterprises mahnar vaishali.cons no 59 usha devi.my father taken a no on 19mar for home delivery but still gas has not been delivered.my parents suff from old chronic desease instead of that my father has gone for gas eary in the morning on21 apr after waiting for 4hrs result nill,when he has asked then they have deposited the cylinder and told come tomorrow.they are telling those who will give 50rs extra then home delivery will be made.there behaviour is so hars which can not be explained.it is my humble request that my parents is alone plz solve this prblm.

Si/ Madam,
The Bharat Gas dealer by name " Sadshill Bharat Gas" located at Mapusa- Goa is not delivering the LPG cylinder on time.
For your kind information, the cylinder was not delivered even after 30 days of booking the same on telephone. Thenafter when I contacted the dealer's Office saying my second cylinder was also become empty. I used to call the office everyday & they would assure me of the delivery of the cylinder by evening. Now they r telling me to come & collect the booked cylinder in person. Since I have no vehicle I'm in a fix.

Hope you would certainly look into the above matter and give me a justice at earliest since the matter is pertainint to the essencial commodities.
Thanking you.
Yours truly,
S.Monteiro
LPG Consumer No. 4489