Bharat Petroleum [BPCL] Complaints & Reviews

Dear sir,

Sub: chronic delay in LPG cylinder refill deliveries

The Agency Mahalaxmi Enterprises, have chronic records of sorts of NEVER delivering a refill gas cylinder request. Standard delay of 15days are very normal for the agency even with persistent followup both face-to-face & on phones (if you ever managed to catch them on it, they generally keep receiver holder aside & all the four numbers always engaged/out of reach/out of order/ all lines to this route are busy)..

Request the concerned authorities evolve a mechanism to capture the service delivery lead time & inculcate some professionalism & attitude of customer service.

I had booked a refilling request on my connection No 29946 on 02/03/2012. which is a bharat gas connection and the dealer is m/s Nihal gas agencies, Mayur Vihar-II, Delhi-110091.

after so many follow up they inform me cylinder has been delivered already on 6th FEB 2012 but still i don't received, due to this i completely wastage my time in home and lapse my important works, when i call to delievry guy they just told me coming is 30 minuters but i don't know when his 30 minutes will complete, regretally i post to you please resolve this kind of issue, so that customer cannot be suffer.


I hope you will take a strong decision.

Regards
Animesh Kumar

i sudhir pd singh from gaya bihar
i have not recived gas from two month .
gas lane agencicy jata hoon to bar bar bolta h ki remiend kare krwata v hoon to nai ata h

Dear Sir / Madam,

Writing this mail with great regret and hoping that any senior person will take sincere pain

My Consumer ID 4599778,
Anil Kumar Bharadwaj was very happy with Bharat gases till August 2011 when we were using connection in Bulandshahr ( U.P ) then i got transferred in Delhi and my connection transferred when i approached at my area distributor Sachin Gas Service , it was very surprising/ Happiest day that total process took only 2-3 hrs max for new connection.
But after that my family nightmare or Horrible journey starts when we booked our first request through your SMS booking process .

This booking cylinder i had to arrange after 25 days of booking ,from your gas service office on my personal arrangement.

Second request gas cylinder had to arranged again on personal arrangement on 7 th feb from service agency office.

7 th feb gave me another surprise and dissapointment that i am not a single consumer even ur thousands of consumer are facing same problem.

If you want to know or cross check the truth pl send your customer care officer to Sachin gas Service office in morning at 9 .00 am , there must be at least 50 consumers who will be waiting for cylinders with their exhausted one, means no delivery process

Now third request's delivery ( ref no[protected] wait is still going on.

Dont's you think it is a painfull activity on working day you are carrying a exhausted cylinder to service provider's office for new one , which was suppose to be delivered at your doorstep even you are paying delivery charges as hidden cost in total cost

Now i have some queries

1- Is there any KRA / KPI for your channel partener ( service provider ) who has lot of consumers and operative in metro town?

2- Any TAT ?

3- Any observation mechanism of delivery eff.?

4- Any escalation matrix and monitering system ?

Believe me that in future if any MNC enters in this segment and even goverenment regulates no subsidy on each cylinder of MNC'S consumer eventhough your survival will be very difficult with such service providers and their attitude of making more money by harrasing consumers.

I am also handling consumer service of Delhi for Hindustan Unilever LTD - water Division but we can't keep waiting our consumer as your system does.

Looking for prompt and early response.

Regards

Anil Kumar Bharadwaj
CCE - Delhi / NCR
Hindustan Unilever LTD
Water Division
[protected]

Sir,
Its very urgent,plz help...Mere DEORIA u p east district me SHOBHA BHARAT GAS KI service bahot hi kharab ho gayi hai..Home delivery 1-2 month ho ja rahe hai phir bhi nahi mil raha..many times complain kiye ja rahe hai phir bhi problem bani huyi hai...mujhe aapse bahot hi aasha hai ki aap meri problem ko jarur sunenge aur koi action jarur lenge...plz help me......

Respected Sir.
I am the consumer of Shakuntala Gas Agency Narela .shafiabad road.narela delhi.My consumer no.40437.My name is sunita R/o Village Post Office Khera Kalan Delhi-110082 house no-273 near pachayat ghar.I am trying regularly from 1 month for booking the LPG gas cylinder on tellephone no.27282571 and 27282572 many times in a day till date no body pick up the phone. after 2 weeks before i have again book LPG cylinder .They give me booking no.17372936 on dated[protected].Now till date I have not recieved the cylinder from the agency.
you are requested to kindly direct the Shakuntala Bharat Gas Agency to provide us the cylinder immediately and also direct the agency provide the good telephone facilities.
Thanking you.
Abhishek
[protected].
[protected].

Sir, I have booked my gas on 15/12/11, but till the date I have not received the cylinder, I personally complained to Dubey Gas Agency, Agra but not fruitful. My connection No is 17384. Kindly also let me know the rules of (duration of delivery and booking the cylinder). Kindly look into the matter.

Good Morning Sir

I am Sonalisa Rath. On 25/01/2012 AfterNoon (around 5:00 PM ) one of my relative meet with you at your office (CAC,BBSR, Kandagiri) regarding Unblocking domestic gas connection. At that time you and Mr. Sanjay Mohanty was present in the office, you gave your mail ID and Phone No ([protected]@gmail.com, [protected]@gmail.com and Mob No [protected]). For your Kind information Now I am explaining the whole Matter.

As you khow In Bhubaneswar city 3 bharatgas distributor are present 1. Laxmi Gas enterprises (Nayapalli)2. Varsa Gas Enterprises (Sahid nagar) 3. Aparajita Bharagas (Damana).
Initially I was staying at address MIG 100, phase 1 , Kandagiri, bbsr in feb-2010, I have applied a bharat gas by submitting the necessary documents. After 5 month I got the connection by paying the required amount. I got the Subscription Voucher(SV), BOOK, Gas Stove, Pressure Regulator, Full Cyllinder,Pipe.
Later I change my address to Plot No N/5-205, Nayapalli, BBSR (Near Biju Pattanaik College). By giving simple application and electric bill of Plot No N/5-205, Nayapalli I change my gas connection address and using the gas . 3 month Back Bharat Gas distributor block my connection so that I am unable to use the gas and suffering problem. I gave the application to the distributor and necessary document as per their demand , The per son Name Dilubabu having phone no : [protected] had gone to that address and done the verification and send the request to regional office ( Bharat petroleum Corporation, Alok Bharati Building , Sahidnagar). The sales person of Bhubaneswar Division Mr. Nisant Kumar ([protected]) strictly dening to unblock the connection. I specially meet with him and request over phone to unblock , but he denied and suggest to surrender the connection and to take the unsubsidized connection where I have to pay 800/- to get a cylinder.
I asked the reason, and he said as in that address multiple connection are there, and misusing the domestic gas we have block the connection . I also show the required document of house rent agreement that I am not misusing the gas , he did not listen me.
Then I give a complain to bharat gas website(www.ebharatgas.com) on 29/01/2012, and I got no solution. I have attached herewith the mail document. I requested the distributor Mr. Abhaya Gochhayat. ([protected]) and I found no solution. When they have blocked they have neither give any notice nor done any verification.
As you assured me to intervene in this matter and find the solution otherwise I will move to consumer court after discussion with you.
One thing I want to tell you that there are so many multiple connection are there now also in that area, One example is Plot No N/5- 206, Nayapalli where 2 connection are there.
Here I want to tell you that in that plot 6 Family are living on rent basis including owner.
That is a 2 stair building and each floor is divided into 2 part , where we are staying now. Now I am facing a lot of problem and I require the help .

I hope a positive response from your side.

Sonalisa Rath
My Consumer No : 16102
Plot No N/5-205,
Irc village, Nayapalli, bbsr
Email: [protected]@gmail.com
Mob No: [protected]

Distributor Name and address:
Laxmi Gas Enterprises (Bharat Gas distributor)
Proprietor Name : Abhaya Gochhatya
Mob No: [protected]
Office Phone No:
[protected],
[protected],
[protected]

Dear Sir,

I am a Bharat Gas user. I have a bharat gas connection from Shahid Surendra Singh Gas Service, Nagaur (Rajasthan). My consumer no. 001782. I have many times requested the agency to booked the Cylinder to me but nagaur gas agency not booked the gas. i am living in rural area but my gas connection issued by urban area. i meet agency owner but he is not listen my complain.
Kindly take action in this regard. Consumer No.001782 gas agency code 551715. They are selling cylender at high rate in the market(black rate).So please take immediate action against him.

Regards,
Gulam Arbi
Basni, Nagaur (Raj)-
[protected]

Dear Sir,

I am a Bharat Gas user. I have a bharat gas connection from Shahid Surendra Singh Gas Service, Nagaur (Rajasthan). My consumer no. 001782. I have many times requested the agency to booked the Cylinder to me but nagaur gas agency not booked the gas. i am living in rural area but my gas connection issued by urban area. i meet agency owner but he is not listen my complain.
Kindly take action in this regard. Consumer No.001782 gas agency code 551715. They are selling cylender at high rate in the market(black rate).So please take immediate action against him.

Regards,
Gulam Arbi
Basni, Nagaur (Raj)
[protected]

Hi

I m a resident of Dombivili (Thane). We here are facing a major problem regarding LPG cylinders. Out agency name is CHAITANYA GAS SERVICE, DOMBIVILI EAST. people who have booked their cylinders from 3rd january 2012 onwards have still not received their orders, our one gas cylinder has been finished and second one is to be finished in 3-4 days, but still we havent received our booking. we have a little baby at home for which we have to prepare time to time meal, hot waters... it is very difficult to manage.
People at the agency are not picking up phone, when we go to their office, we do not get any response from people working there..

We, here at dombivili east are facing a lots of problem, due to this late service. please try to resolve this problem at earliest..

Agency name - CHAITANYA GAS SERVICE
Address - 5, shiv shakti darshan co-op has soc.
Ganesh mandir road, dombivili east.
ph. no - 2474110, 2472618,2452091,2437772.

Awaiting a positive response.

Thank You.

NON DELIVERY OF LPG GAS
DEAR SIR,
THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER WITHIN 24 HOURS OF BOOKING.
HERE,WE HAD BOOKED OUR CYLINDER FOR HOME-DELIVERY
ON 14.12.2011 AT MY DEALER 'BHARAT GAS SERVICE, KAMIRI ROAD, HISAR''. MY COPY NO. IS 16627 AND MY LAST COMPLAINTS NOS. ARE C[protected], C[protected] AND C[protected]. PLEASE TAKE NECESSARY ACTION ASAP

Sir, my consumer No. 1976 and Gas DIstributer code 126280 , SHREE VAISHNAVI GAS SERVICE , Bharat gas agency Partapur distt. banswara Rajasthan . In this regard I am to inform you that i Have booked the gas on[protected] by SMS with the reference no 16015497 and i have not got the gas. Many time I contact him personally and on telephone and every times he did not receive my phone, and when he picked up the phone he said why did we book the gas by SMS . In this context I request you humbly that kindly look into the matter and pass necessary order to Agency. My telephone No. is [protected] , my address is PRAMOD KUMAR SHAH , near jain temple POST DADUKA TEH. GARHI DISTT BANSWARA RAJ. MY EMAIL ID - [protected]@gmail.com

We have transferred our gas aconnectin from RT Nagar Bharat Gas to Basaweshwara Gas Agency, Yelahanka Satellite Town, Bangalore . This is the third time we have booked a cylinder and are facing the same problem. They never deliver on time till we visit their gas agency and never pick up their phone(always engaged).We booked gas through internet on the 15/01/2012 but till now it has not been delivered. Am unbale to contact them through phone.

Pooja
Consumer # 41890
Ph :[protected].

My consumer no is 17961, I had booked my LPG cylinder on 19jan 2012 and today is 28th Jan 2012 but still we have not received refile cylinder till the date. when we call SHYAM JI ENTERPRISES(vasant Kunj new delhi) regarding this they even don't bother how to talk to the customer they are very rude and annoyed with there customer even when I asked to know when my cylinder reach to my place they told me they have no idea. when I asked to give me the area manager number they told me they don't know who is the area manager.when i call again and again they give me one number but it was again wrong number they have given to me. but some how I manage to get the number of Ms.Neha(area manager) I had a word with her but still I don't know how seriously she can take this compliant. this is not happen first time every time this kind of mantel harassment we are facing . these delivery man never carry a weight machine every time they have a good excess. we are two people in the family but still my cylinder can empty within 45days .please take a necessary step to protect us kind of harassment .

Sir
I order for cylinder on 02/09/11 and got my delivery on 04/01/12.
Between it order i book gas cylinder on ebhartgas.com on 30/12/11 ref. no. 16514603 and till now i do not get the cylinder.
please tell me can i get cylinder after 4 months?
consumer no. 4826
CC NO. 135280
consumer details : HAILEY MANDI GAS SERVICE
mohan lal tak PATAUDI ROAD HAILEY MANDI
56/6 jai dev colony DISTT. GURGAON
haily mandi (pataudi) HARYANA
gurgaon (haryana)
contact no. [protected]

I ,Ramesh Pandit residing at Gulmohar Road,Ahmednagar,Maharashtra,resistering my complaint against Unitech Enterprises,Near New Arts College,Ahmednagar. This agency is the Authorised Distributor of Bhrat Gas LPG Cylinder.After booking the order for LPG cylinder they provide cylinder after 10 to 12 days every time it is very inconvinient for me because I have only one cylinder.Please look in to the matter. My consumer no of Bharat Gas is 923540.My mob no is [protected].

Gas no :-8235 name rajnish kumar mo no :- [protected]

Dear Rajnish singh, Your request for Refill booking is already registered on 27-Dec-2011 with reference 16379549. Pl contact your distributor for a new booking.

» Your order would be delivered at the address registered with OORJA AGENCIES.
» Please contact your Bharatgas distributor in case of change of address.
» Thanking you and assuring you of our best services!


Click here to access the customer main page

Second problem :- I am facing a lot of problem when gas is end . when i am talking to oorja agencies against second cylinder then he is telling you come is april . so plz arrange second cylinder behafe of one connection.

HI,

My name is Maya Devi.
I am consumer of Bharat gas from last 8 or 9 years and between this time I am not faced any problem but now from last 4 months, due to the dictatorship od dealer of bharat gas, I am facing the problem alot.

from last 4 months is not booking my cylinder. When I am ask for the reason, he told me that I am not residing there. i don't know which kind of informer he has to inform him.

I done a lot of communication with BHARAT GAS in this scenario but can't get anything. Still I am looking for the resolution. What I have to do to get the cylinder. May I change my address oor what is the option I have?

with thanks

MAYA DEVI
CONSUMER ID-18402
CONTACT NO.-[protected]

we are calling through telephone to sathya gas agencies employees are not response, they are in IAS, IPS stupids take the phone immediately