Bharat Petroleum [BPCL] Complaints & Reviews

To,

The Area manager.
Bharat Petroleum Corporation Ltd,
LPG Division,
Palakkad, Kerala.

Sub:- Abnormal Delay in Gas supply,

Dear sir,

This is Premkumar, having Consumer No. 29816 in this agency, I am a new Consumer having only One Cylinder. I have booked the cylinder on[protected] and followed up until today[protected] saying that they have no cylinders to supply and if it is must you can come and collect the cylinder from their Warehouse , approximately 12 Kms from my Home, which will cost me about INR.250/- for getting One cylinders additional than the Cylinder value. Being One cylinder consumer, as the gas got exhausted since one week, I am using Kerosane stove as alternative for cooking.

It is regretful to inform you that, your approved Gas supply agencies, in Cherpalacherry, Palakkad , they are neither having any system in supplying Gas cylinders to the consumers nor any manners to deal with the consumers. First of all they never respond to the consumers over phone, even if they attend the Phone, use to speak very roughly and disconnect the phone immediately. And Further, this is not first time to happen with me, they always behave in the same way.

In veiw of the above, It is my kind request to you, to look into my grievances and do the needful by providing me the justice.

Thanking you,

Premkumar
Nellaya.

Dear Sir,

Sub: Late delivery of LPG refill cylinder made by the Distributor M/s Bengal
Flame, 122/1 B T Road, Kolkata – 700 035 (Code: 461833) of M/s.
Bharat Petroleum Corporation Ltd. (BPCL) after one and half months
from the date of booking i.e. 15.05.11

With reference to the above, I wish to inform you that I had lodged a complaint to the Complaint Box of...

My consumer number is 16657.
Rose Flames, distributors of Bharat Gas, Ernakulam, Kerala, had registered my direct personal booking of LPG cylinder on September 5th, 2011 and informed me that a new cylinder would be delivered in 25 days.
When I went to meet them today , October 18, 2011, the agency says that they have not taken my booking as I have a 'dormant' account and need to produce a verification that I am the original consumer.
Why did the agency not mention about the said letter when I went to their office to book my cylinder? Why is my booking not registered when I had seen them registering the same on September 15?
To say that the officials of the agency behaved rudely would be polite.
Hoping to get my refill cylinder soon.
Best Regards - Mrs. Harish Ganesh

I sri Uttam Bhakat sainthia (Town high school para)consumer of Bharat Gas under M/s Nandeswari gas distrributor (Code - 461721 )have been suffering for delaying & irregular supply of LPG cylinder.
My consumer no- NG 1982,booking no-796,booking date 22/09/011,last delivery date 2/09/11. Repeated reminders have been made,but till now I have not got any responds from Nandeswari Gas distributor of Sainthia Birbhum.Every time I have to face this problem.
Please take an action immedeatly to solve this problem permanently.

Uttam Bhakat
email:- [protected]@gmail.com

Sainthia
17/10/11

DEAR SIR,
THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER WITHIN 24 HOURS OF BOOKING.
HERE,WE HAD BOOKED OUR CYLINDER FOR HOME-DELIVERY
ON 26/08/2011 AT SRNO.17.
THE DELIVERY HAS NOT TAKEN PLACE TILL DATE & THE PH NO OF THE DEALERS IS NOT WORKING.
DLR CODE NO-461701,(M/S M.P GAS SERVICE,DURGAPUR)
CONSUMER NO-11263
CONSUMER NAME-SUPRIYA STAHANAPATI,(MOB NO-[protected])

My consumer no is 2503.I have registered a new gas cylinder from their SMS method and get their register no;12992496 on 20/09/2011.I have called many times by their phones[3 nos]but there is no response.still i have not yet get alternate cylinder.they charged for sms 3 rupees,but no response.What can i do sir?pls take immediate action.TODAY 12/10/2011[22days]...

Dear Sir ,


I am the customer of Bharat gas. now i have changed my residential from shenoy nagar to ICF (South Thirumalai Nagar). previously our dealer is jayaram gas agency at shenoy nagar in chennai. please tell me the procedure to change the address and dealers.

My Consumer no is 11914 .

My contact no is [protected]

My mail id is [protected]@hotmail.com

Thanks...

i am a customer of HAILY MANDI GAS SERVICE bharat gas distributor, cc no. 135280 PATAUDI ROAD HAILY MANDI .I got my copy booked on[protected] with sr. no. 29 .delivery date was[protected] but they have not delivered it till[protected] .i approached them many time but they always say tommorrow we will deliver and talk in very rude behavior.their auto deriver say i[censored] pay 100 rupees to us u will get your cylinder today only.distributor is involved in it they sell cylinder in black.
adderres;-consumer no.-799 name - hari dutt sharma house no. 93 ward no. 5 near jaggu mandir haily mandi teh. pataudi distt. gurgaon (hr)
contact no.-[protected], [protected]

I'm a consumer of Bahrat gas domestic cylinders. The distributor is Vineet Gas at Berkheda Bhopal. Each time after the booking it is told that we will get the cylinder in 7 days & as per the convenience of Vineet gas it gets extended to more than 17 -18 days, if we do a regular followup.

Why Bharat gas has such distributors or are the bookings monitored or if the demand supply gap is so poor then why 7 days waiting is told to consumers. Why should bharat gas have so many bookings if they cannot serve.

Is it possible for a working lady to manage cylinders at home while in office. I have tried to explain my problem to madam Jayshree but it seems she is not interested to look into the problem.

Dear sir, i want to draw ur attention pls that a gas connection of Bharat gas company was transfered from shree vinayak gas agency gwalior (M.P.) on 19/8/2011 to mehar gas agency , guhana road , rohtak ( Hrayana) but still i am not able to get it whenever i go to agency i am always told that it will take more 10-15 days but the condition is same. connection details :- manoj lokhande, VGS-8668

regards,

manoj lokhande

[protected]

I am M.M.Srivastava living at Satyapuram,Pune 412308 and having BHARAT gas supply from Aditya Bharat gas agency 129247 ,Anit hights,C building,shop no.4,sasane nagar,hadapsar,PUNE28.Their phone numbers 26823185,26823186 and26822928 are always busy and are difficult to connect.Even if by luck they are connected,you get only false assurance for refill.Their man Raju is mastermind of supply.If he wishes you may get gas at premium.His mobile...

Dear Sir,
I Have booked a gas cylender on 16.09.11 at Shiv Sakti gas agency Indira Vihar Nirankari Colony Delhi.But unfortunatly I have not recived gas cylender till now.
This is not happend in first time, this is in habbit of this agency people.they always makes delay in gas delivery and people like me suffer for that.

Kindly take this matter seriously

Thank you.

Complaint for water mixing in bpcl lubricants

R. Sir,
Today I Purchase a Bucket of 15 ltr. Mak-Diamond 15w-40, dsl engine oil API CF4, from Rampura Motors/Kohinoor Lubricants, Vishvkarma Market Bathinda, (c/o Shree Ram Petro Bathinda), I open the bucket at the shop for gets the 100.00 Rs. Coupon, but there was a pure water layer in the bucket, I and the shop owner was shocked to see this frod by bpcl co. product. We checked deeply that found the water in that sealed bucket was near about 3 liters and balance was the lubricants in lower layer.
About one month before I purchase the same bucket for change the truck oil, mechanic Change the oil as routine, but after a day my truck engine was fully damaged with oil, the oil was seeing as like milk after 1 day. My expenses on Engine repair and loses of break down was Rs.2 lac+. and mentally torcher, harassment and other expenses was extra.
In that case I complaint the dealer that as a mechanic there was a water mixing fault in the lubricant, dealer invite the bpcl experts but they was not agree for a water mixing the co. lubricant.
Now finally I decide that I will gone to the consumer court, and a fir will lodge for a duplicate product, a urgent press conference of print & electronic media for this fraud. Bucket marked as l – 3746 / 7 mfd. Date[protected]D08). Sajan Sharma
Owner – Sharma Transport Company,
3481-82, mehna chowk Bathinda
[protected],[protected]




Dear Mr. sajan sharma ,

Your Complaint has been registered and being forwarded to the concerned person for action.

Please make note of your Complaint ticket number C[protected]. This shall serve as reference
number for further correspondence.

We value your feedback and shall try to address your issue at the earliest.

Thanking you for your patience.

Web Administrator
BPCL

I am priyanka here want to register complaint against the Ratan Gas Agency , located in Kalewadi phata pune 411017. I have registered for double cylinder on 12th Dec 2008. I have not recieved any call from agency as they said that the you will require 2-3 years waiting & said that agency will give call. But unfortunately not got any call.
We were taking followups with Ratan Gas Agency but have not got good answers, like now we have stoped giving connections , no stock etc.
Even we have been in queue from morning 5:15am but still we have not got the cylinder yet. They dont have registraion books in place. The manager who says that you have not registered the cylinder at all as he is not getting book. But see the status of books in the Ratan Gas AgencyImages uploaded.
In this all the customers are suffering not only me but many people like me you can see at Ratan Gas Agency.
Kindly need you action on this.

Thank you.
Regards,

Priyanka Dhure

I am bharat gas customer in faridabad distributions shop .The shop name is Rathi gas service. They take a booking after 25 days and then diliver a gas 10 to 15 days after booking. And next booking they take diliver date. They take total 40 days to deliver a one gas booking. but other gas services (HP, INDIAN) is booking a gas in 21 days and deliver a gas in 5 days after booking. So They take only 26 days to deliver a gas. Please Inqery for this

Dear Sir,

With reference to the above,My name is Mukesh kumar s/o Shri Ved Prakash sharma M 171 Saurabh Vihar New Delhi 110044.My consumer Id no AA19257 and Agencies name Anand Gas Service Badarpur New Delhi 110044 but my problem is Given below.
1.I am using the LPG gas service on Dated 15/04/1999 but i am not use the service before 2 yeras due to out of delhi and now My LPG Service will be stopped due to not use the service.Now i am in Delhi right now and using the my LPG consumer service.
So request you to pls start the my consumer service and starting the LPG Supply service immediatly.This matter is very urgent and take action immmediatly.


With Regards
Mukesh Kumar
Consumer ID AA19257
M/N [protected]
Email Id.[protected]@yahoo.co.in
[protected]@gmail.com

I have booked my Cylinder on Dated 14.09.20011 for refilling & today is 25.09.2011 but still cylinder is not delivered. I wanted to contact them telephonically but they keep there landline phone engage. when I visited there they said if you want cylinder come in morning at 8:00 am otherwise it will take 4-5 days more. as there is no one in my house. agency mamta gas service "13805"..
earlier also I have complaint regarding this and the delivery boy got annoyed.

Dear Sir,
I booked number for refilling on 5th of sep 2011. as if now I have only one cylinder. The agency shriram gas in anandnagar (near telephone exchange) are not delivering the cylinder till today and every time when i call them they are saying that today we will deliver .......
Also they are denying the 2nd cyliner. My whole family is facing problems because of this and I am also getting disturbed mentally and could not concentrate on work.
Please help me to get the cyliner on time as they commit they will deliver between 10 -12 days. It is now more than 17 days. Please suggest what should I do
Consumer ID:[protected]
Booking no: SG 29383

I Nishikant Mhatre, using Bharat Gas service of Trupti, Ground Floor, Dhanlaxmi Apt., Station Road, Diva (E) cont no: [protected].

We are facing lot of issues getting gas cylinder. Once we book cylinder, it takes 15-20 days to deliver it to us and they are asking to book for new after 21 days of delivery. It creates lot of problems as single cylinder get empty within a months time for a family of 5-6.

Please take necessary action so that delivery of the cylinder can be done within 2-3 days after booking. Seems like agency person is harassing peoples and there is some malfunctioning going on.

For more details call me on [protected] / [protected].

Dear Sir,

We have already book the Gas cylinders before 25 days. But we have not received the both cylinders from Bharat Gas Agency: M/s Shiv Shakti Gas Service, Nirankari Colony, Delhi, please note our Bharat Gas connection no. MV 13872 of Mrs. Sita Devi Mishra & Bharat Gas connection no. 11312 of Ms. Bhagwati Devi.

both connections are delivered at home address as below: -

Mrs. Sita Devi Mishra
W/o, Shri Krishna Nand Mishra
B - 1/78, Gali No. 1, First Pusta
Near Mishra Automobiles,
Sonia Vihar, Delhi - 110094
Mobile: [protected], [protected], [protected]

Thanking you,

Yours Faithfully,

Mahesha Nand Mishra
[protected]