Bharat Petroleum [BPCL] Complaints & Reviews

Respected Sir,
I am residing at Santhinagar, Athani, Angamaly. My Consumer No.is S-13291 registered in Seena Gas Agency (Angamaly). Eventhough I have booked my gas on 21.09.2011, the agency doesnt provide us the gas until now.And the same is happening for the last 3 months. When I called them and asked about this, the agency told that they will deliver the gas only after 60 days and donot have the stock right now and other unnecessary reasons. Due to the unavailability of the gas, we are suffering a lot. It is learnt from the newspaper that the gas agencies must provide the gas within 25 days, else we can give complaints directly to the collector. There should be some responsibility in handling the services of the consumer. If we ask why the gas will be delivered late, the persons in the above said agency will answer rudely, arrogantly and misbehaving manner. They say that "you can complaint to anybody, we don't care and nobody can do anything" and "we have seen thousands of customers like this, we don't bother". In this regard, we request you to kindly look into the matter and give proper suggestion and guidelines to the above said agency. If possible, please mail to my e-mail address as to the action initiated in the matter([protected]@gmail.com). Thanking you,
Yours faithfully,
JANCY JOSE(HARASSED CONSUMER)

REGARDING:-PURCHASE OF D.B.C CYLINDER-WITH EXTRA RUBBER TUBE/PIPE WITHOUT ANY NOTICE OR PERMISSION,THEY CHARGED RS190/-(CONNECTION NO.T-20513)

SIR,
AS I HAD A CONNECTION WITH SAKATAR GAS AGENCY.DUGRI ROAD,(CONNECTION NO.T-20513)
LUDHIANA FROM LAST 4 YRS.BUT FROM LAST YEAR THE AGENCY MERGED WITH TALWAR GAS AGENCY 33-COLLEGE ROAD.CIVIL LINES.I PURCHASED MY D.B.C.FROM TALWAR GAS AGENCY THEY FORCED ME TO PURCHASE RUBBER PIPE WHICH COST ME RS.190/-ON 1.10.2011,WHICH I DO NOT NEED IT.LAST YEAR SAKATAR GAS AGENCY ALSO FORCED ME TO PUCHASE THIS PIPE FOR RS190/-THEN I HAD TO PURCHASE THE SAME PIPE.THIS IS ILLEGAL.

PLEASE GET MY MONEY BACK OTHER WISE I WILL GO TO CONSUMER`S COURT.

SANJAY KAMRA
[protected]@ymail.com
mobile no.[protected]

Hi i am Kirankumar Bhavimani, my Consumer No is 39566. I have changed my house and the adrees needs to be changed. My Old Address is #122, 1st stage, 3rd Main,5th Phase,Mahaganapathi Nagar, WOC Road, Bangalore. and My New Address is # 279, 3RD STAGE,2ND block, 3rd"B" Cross, Basaveswara Nagar, Bnagalore-79, Currenlty My distributor is M.S.D enterprises and want to change it to ANUGRAHA AGENCIES, because Anugraha Agencies distribute the gas in this area, but ANUGRAHA AGENCIES are not ready to accept my request. Please take appropriate action againts them, it becoming very troublesome for me to go to Gas agency and collect the Gas cylinder and come.

N.F.Railway consumer cooperative society located at Maligaon/Guwahati-781011 do not carryout home delivery of LPG cylinders as per norms of IOC and IOC do not carry out neither any inspection nor any customer complain redressal session for the said dealer of LPG, which is ment for exclusively for Railway staffs. All concern should do needful early.

Dear sir,

I G.N.Amlani having a Customer I.D. 8413 in Akansha Gas Service,Adhartal ,JABALPUR i booked my cylinder on 8.10.2011 by phone and they respond me my serial no.174 asking me within 7 days u will get ur cylinder at home. But on 24.10.2011 when i go to Gas Agency then i got that my booking date was entered in Agency on 12.10.2011 and i know from there enteries that Hauker Subhash has already dilivered my cylinder on 17.10.2011,but i did not get my cylinder till date.They did not respond me in properly I am fedup from all this thing.
Please do the needful and reply me soon.

Thanks.

i have booked a lpg gas clyinder from m.s kichha gas service on 10.10.2011 . but it is not deliverd after repeated requset till date.....my consumer no is K-680.......... My aderss is basant kanodia advocate ..old galla mandi , kichha mobile no [protected]

To,

The Area manager.
Bharat Petroleum Corporation Ltd,
LPG Division,
Palakkad, Kerala.

Sub:- Abnormal Delay in Gas supply,

Dear sir,

This is Premkumar, having Consumer No. 29816 in this agency, I am a new Consumer having only One Cylinder. I have booked the cylinder on[protected] and followed up until today[protected] saying that they have no cylinders to supply and if it is must you can come and collect the cylinder from their Warehouse , approximately 12 Kms from my Home, which will cost me about INR.250/- for getting One cylinders additional than the Cylinder value. Being One cylinder consumer, as the gas got exhausted since one week, I am using Kerosane stove as alternative for cooking.

It is regretful to inform you that, your approved Gas supply agencies, in Cherpalacherry, Palakkad , they are neither having any system in supplying Gas cylinders to the consumers nor any manners to deal with the consumers. First of all they never respond to the consumers over phone, even if they attend the Phone, use to speak very roughly and disconnect the phone immediately. And Further, this is not first time to happen with me, they always behave in the same way.

In veiw of the above, It is my kind request to you, to look into my grievances and do the needful by providing me the justice.

Thanking you,

Premkumar
Nellaya.

Dear Sir,

Sub: Late delivery of LPG refill cylinder made by the Distributor M/s Bengal
Flame, 122/1 B T Road, Kolkata – 700 035 (Code: 461833) of M/s.
Bharat Petroleum Corporation Ltd. (BPCL) after one and half months
from the date of booking i.e. 15.05.11

With reference to the above, I wish to inform you that I had lodged a complaint to the Complaint Box of your Website on 28th June, 2011 against Distributor of Bharat Petroleum Co. Ltd. for non-delivery of LPG refill cylinder for the period from 15th May to 30th June, 2011 and sent you two reminders vide my emails dated 11th July & 23rd September, 2011, I regret to state that I not received any response from your end and any positive reply from the distributor/company despite my several emails sent to the company. The same situation had been created by the said distributor during 1996-97 which please note. At that time, the company’s personnel assured me that no such harassment would be done in future but they failed to keep their commitment. The company is assuring the same baseless assurance to me again.

I shall be happy if you kindly impose the huge amount as penalty on the said distributor/company, I am sure, they will be cautious before doing unnecessary harassment to the consumers in future.

Please note that I had to pay Rs.401.10 instead of Rs.365.10 for that particular LPG refill cylinder on 1st July, 2011.

I do sincerely hope that as soon as you receive my email, you take up this matter very seriously and do the needful immediately without any further delay.

Thanking you,

Yours faithfully,

Dilip Kumar Deb
106/E/9, Maharaja Nanda Kumar Road (South)
Near Darjipara Harisabha
P.O. Baranagar
Kolkata – 700 036
Telephone :[protected]
Consumer No. BG-0167

My consumer number is 16657.
Rose Flames, distributors of Bharat Gas, Ernakulam, Kerala, had registered my direct personal booking of LPG cylinder on September 5th, 2011 and informed me that a new cylinder would be delivered in 25 days.
When I went to meet them today , October 18, 2011, the agency says that they have not taken my booking as I have a 'dormant' account and need to produce a verification that I am the original consumer.
Why did the agency not mention about the said letter when I went to their office to book my cylinder? Why is my booking not registered when I had seen them registering the same on September 15?
To say that the officials of the agency behaved rudely would be polite.
Hoping to get my refill cylinder soon.
Best Regards - Mrs. Harish Ganesh

I sri Uttam Bhakat sainthia (Town high school para)consumer of Bharat Gas under M/s Nandeswari gas distrributor (Code - 461721 )have been suffering for delaying & irregular supply of LPG cylinder.
My consumer no- NG 1982,booking no-796,booking date 22/09/011,last delivery date 2/09/11. Repeated reminders have been made,but till now I have not got any responds from Nandeswari Gas distributor of Sainthia Birbhum.Every time I have to face this problem.
Please take an action immedeatly to solve this problem permanently.

Uttam Bhakat
email:- [protected]@gmail.com

Sainthia
17/10/11

DEAR SIR,
THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER WITHIN 24 HOURS OF BOOKING.
HERE,WE HAD BOOKED OUR CYLINDER FOR HOME-DELIVERY
ON 26/08/2011 AT SRNO.17.
THE DELIVERY HAS NOT TAKEN PLACE TILL DATE & THE PH NO OF THE DEALERS IS NOT WORKING.
DLR CODE NO-461701,(M/S M.P GAS SERVICE,DURGAPUR)
CONSUMER NO-11263
CONSUMER NAME-SUPRIYA STAHANAPATI,(MOB NO-[protected])

My consumer no is 2503.I have registered a new gas cylinder from their SMS method and get their register no;12992496 on 20/09/2011.I have called many times by their phones[3 nos]but there is no response.still i have not yet get alternate cylinder.they charged for sms 3 rupees,but no response.What can i do sir?pls take immediate action.TODAY 12/10/2011[22days]

Dear Sir ,


I am the customer of Bharat gas. now i have changed my residential from shenoy nagar to ICF (South Thirumalai Nagar). previously our dealer is jayaram gas agency at shenoy nagar in chennai. please tell me the procedure to change the address and dealers.

My Consumer no is 11914 .

My contact no is [protected]

My mail id is [protected]@hotmail.com

Thanks & regards,

N.Kasthuri

i am a customer of HAILY MANDI GAS SERVICE bharat gas distributor, cc no. 135280 PATAUDI ROAD HAILY MANDI .I got my copy booked on[protected] with sr. no. 29 .delivery date was[protected] but they have not delivered it till[protected] .i approached them many time but they always say tommorrow we will deliver and talk in very rude behavior.their auto deriver say i[censored] pay 100 rupees to us u will get your cylinder today only.distributor is involved in it they sell cylinder in black.
adderres;-consumer no.-799 name - hari dutt sharma house no. 93 ward no. 5 near jaggu mandir haily mandi teh. pataudi distt. gurgaon (hr)
contact no.-[protected], [protected]

I'm a consumer of Bahrat gas domestic cylinders. The distributor is Vineet Gas at Berkheda Bhopal. Each time after the booking it is told that we will get the cylinder in 7 days & as per the convenience of Vineet gas it gets extended to more than 17 -18 days, if we do a regular followup.

Why Bharat gas has such distributors or are the bookings monitored or if the demand supply gap is so poor then why 7 days waiting is told to consumers. Why should bharat gas have so many bookings if they cannot serve.

Is it possible for a working lady to manage cylinders at home while in office. I have tried to explain my problem to madam Jayshree but it seems she is not interested to look into the problem.

Dear sir, i want to draw ur attention pls that a gas connection of Bharat gas company was transfered from shree vinayak gas agency gwalior (M.P.) on 19/8/2011 to mehar gas agency , guhana road , rohtak ( Hrayana) but still i am not able to get it whenever i go to agency i am always told that it will take more 10-15 days but the condition is same. connection details :- manoj lokhande, VGS-8668

regards,

manoj lokhande

[protected]

I am M.M.Srivastava living at Satyapuram,Pune 412308 and having BHARAT gas supply from Aditya Bharat gas agency 129247 ,Anit hights,C building,shop no.4,sasane nagar,hadapsar,PUNE28.Their phone numbers 26823185,26823186 and26822928 are always busy and are difficult to connect.Even if by luck they are connected,you get only false assurance for refill.Their man Raju is mastermind of supply.If he wishes you may get gas at premium.His mobile...

Dear Sir,
I Have booked a gas cylender on 16.09.11 at Shiv Sakti gas agency Indira Vihar Nirankari Colony Delhi.But unfortunatly I have not recived gas cylender till now.
This is not happend in first time, this is in habbit of this agency people.they always makes delay in gas delivery and people like me suffer for that.

Kindly take this matter seriously

Thank you.

Complaint for water mixing in bpcl lubricants

R. Sir,
Today I Purchase a Bucket of 15 ltr. Mak-Diamond 15w-40, dsl engine oil API CF4, from Rampura Motors/Kohinoor Lubricants, Vishvkarma Market Bathinda, (c/o Shree Ram Petro Bathinda), I open the bucket at the shop for gets the 100.00 Rs. Coupon, but there was a pure water layer in the bucket, I and the shop owner was shocked to see this frod by bpcl co. product. We checked deeply that found the water in that sealed bucket was near about 3 liters and balance was the lubricants in lower layer.
About one month before I purchase the same bucket for change the truck oil, mechanic Change the oil as routine, but after a day my truck engine was fully damaged with oil, the oil was seeing as like milk after 1 day. My expenses on Engine repair and loses of break down was Rs.2 lac+. and mentally torcher, harassment and other expenses was extra.
In that case I complaint the dealer that as a mechanic there was a water mixing fault in the lubricant, dealer invite the bpcl experts but they was not agree for a water mixing the co. lubricant.
Now finally I decide that I will gone to the consumer court, and a fir will lodge for a duplicate product, a urgent press conference of print & electronic media for this fraud. Bucket marked as l – 3746 / 7 mfd. Date[protected]D08). Sajan Sharma
Owner – Sharma Transport Company,
3481-82, mehna chowk Bathinda
[protected],[protected]




Dear Mr. sajan sharma ,

Your Complaint has been registered and being forwarded to the concerned person for action.

Please make note of your Complaint ticket number C[protected]. This shall serve as reference
number for further correspondence.

We value your feedback and shall try to address your issue at the earliest.

Thanking you for your patience.

Web Administrator
BPCL

I am priyanka here want to register complaint against the Ratan Gas Agency , located in Kalewadi phata pune 411017. I have registered for double cylinder on 12th Dec 2008. I have not recieved any call from agency as they said that the you will require 2-3 years waiting & said that agency will give call. But unfortunately not got any call.
We were taking followups with Ratan Gas Agency but have not got good answers, like now we have stoped giving connections , no stock etc.
Even we have been in queue from morning 5:15am but still we have not got the cylinder yet. They dont have registraion books in place. The manager who says that you have not registered the cylinder at all as he is not getting book. But see the status of books in the Ratan Gas AgencyImages uploaded.
In this all the customers are suffering not only me but many people like me you can see at Ratan Gas Agency.
Kindly need you action on this.

Thank you.
Regards,

Priyanka Dhure