Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir/Madam,
I am a user of Bharat Gas ( Consumer ID: 15503 ) for domestic LPG. I have booked the cylinder on[protected]. After booking of 36 days i have not received the cylinder. i am travelling their office frequently but they always the makes a false commitment.even Bharat gas north zone head is not picking phone.Bharat gas cylinders are available in market at a black price of 1000 Rs.
Finally i decide to register a complaint here.

please do needful.

regards
Sandeep Saxena
[protected]

We have a Bharat Gas connection for cooking gas. We booked gas on 28 July and got delivery only on 18 Aug. Now we are being asked to wait for 21 days to book again and they say it will again take 15-20 days to delivery. Effectively we are being asked to run one gas cylinder for 2 months. How is that possible?

Despite repeated discussion with the Bharat Gas distributor in Gol Market, Ganeshkhind Road, nothing is happening. They stick to booking only 21 days after delivery even if the delivery is delayed by whatever number of days. They keep saying there is supply problem and are asking people to physically come and collect cylinders. This is a nightmare situation for working professionals.

Apart from that the distributor's phone is constantly engaged, they are seriously under-staffed in handling the bookings. People have to try for 1-2 hrs to get through to talk to them.

There is a serious need of surprise check on the state of working of the distributor and also force Bharat Gas to provide proper supply of cooking gas.

Help is greatly appreciated.

Thank You
Regards,
Sushil

i am a customer of pradeep gas agency at nigadi, pune. my complain is the agency is very irrant in behaviour , they ask us to book after 21 days of previous delivery and after booking they ask us to wait for 15-20 days ,all the time they show the reason of shortage , my only querry is they should display the status of quota at the time of booking and waiting list and if they are not following the waiting list they should be fined .

I had Booked for the refilling of LPG cylinder consumer no. AB09607 in the name of Shubhranshu agarwal, 10/2, madhavpuram, meerut on dt. 02/08/2011, but till today on 01/09/2011 have not recieved the cylinder yet. i have been calling the distributor many times, but they have not recieved the phonecall. i have visited the agency also many times but they said that the gas is not available to them. kindly look into this matter as we are suffering greatly.

regards.

i applied for new gas connection 11 months ago the nearby dealer is victory gas agency.they told that i have to pay 5600 rs for single gas connection & forcing to buy Rice & Tea 5 kg each and if not connection will not be provided in this regard several times complaint was being launched but not resolved yet. complaint no details are3139515 ,3139730,3146166,3159092,3139515,319499, 3158493,[protected],[protected],[protected].
I also talked to Mr. Surjit Sandhu Sales officer in this regard but he too did not cooperate with me and talked rudely with me

Dear sir,

I am a customer of Bharat petroleum corporation (LPG). My consumer No. 13375 Date of connection 06.01.2007. I have Appling for 2nd Cylinder at the same time but till now I have not yet the same. And I have booking for refill and delivery the LPG cylinder in my house. My booking date is 16.07.2011 but delivery has not yet received, several reminder are given to the dealer by phone & face to face, I am also contact your area manager Mr. Anmol his Mo.No -[protected].Till to day I am not respond to your side. Please tell me what can I do?
My LPG dealer is : M/S CITY GAS SERVICE
22,CROSSROAD,CHAMPI NIVAS
SIDHGORA,JSR-831009
JAMSHEDPUR

Sub.: delay in delivery of lpg cylinder & poor service of dealer
Sir,
I have got my gas refill booked on[protected], but i haven't got it till now. My refill no 20901,n book no-5591785 our dealer doesn't deliver refill on time. He gets late every time n behave rudely. I have asked him many times delay for late delivery , he always say "its delay by company.
Kindly grant to send my refill in...

Refill cylinder not received ; 37 days have been passed ; it was booked on 22/7/2011
My mother had booked refill cylinder of bharat gas,R N DESAI gas agency,dhobivad,navsari on dated 22/7/2011. my connection No is 8462 of ashok b kale,b-36 sahyog soc,vijalpor,navsari.37 days passed gas cylinder not reached at my home ; in between...
they are saying FROM 1MONTH that your area's delivery boy(WHOSE NAME IS MUKESH) on live so you come here take your cylinder but sir if this man on live than they can't prove another delivery boy to deliver our cylinder(if he gos on 6-8 month live than what)
so please take some action sir

Hi, I am a customer from Tamilnadu, My connection was with Lakshmi Bharat Gas agency, Cumbum, theni dt. When I went to buy a new connection they forced me to buy a product worth Rs. 1500/- I did, second time I went for an additional cylinder again they forced me to buy a product worth Rs. 1500/- I did, now I got transferred to Chennai, again in sri kumaran Bharat gas agency arumbakkam Chennai they are forcing me to buy a product worth Rs. 600/-, First two times its ok, but if I want to buy product for all of my transfer this is not ok, this is happening in all Bharat Gas Agency, I wanted to take this to consumer court, give me a solution.

We are the customer of Bharat Gas and fall under the dealership of Shiv Shakti Gas Service, Indra Puri. Consumer Number: 12077.

We always face the delay of 20-30 days in delivery of Gas Cylender everytime after the booking date. After several local complaints on Agencity the situation is same without any improvement.

Last Booking perfomed over SMS on 05th Aug'11 for which delivery is still pending. Reference Bokking Number is 11390540.

Dear Sir / Madam,

We have got HP gas in Maruthi Agency, HSR Layout, Bangalore. Since it is automatic booking, last month it took 15 days for delivering the cylinder. this month its almost 10 days over but still when i call, the automatic numbers says your gas agency has cleared recent deliveries made upto 8th august.

Though we have have additional cylinder, it is too late.

Please give me a reply.

Regards,
Sri Varahini

I am registering this complaint regarding delay in supplying the gas cylinders from Venus Gas Agency, NCC road, Ambalamukku, Trivandrum. I applied for the gas cylinder on 08/01/2011 and they told I would get the cylinder within 10 days. After waiting for 20 days, I called them up and the lady told they would send the cylinder that day afternoon itself. I waited the whole day at home in vain. They did not bring the cylinder. Again I called after 2 days of waiting. At this time a gentleman answered. He told he would ask the delivery boys and do the needful. Nothing happened after that. So I went in person to collect the gas cylinder to their office. At that time, the gentleman who sits over there told, he is helpless in this regard. The delivery boys come and report after 6 p.m. everyday and he reminds them to send the cylinder the next day and stated that they would bring cylinder home. When I asked regarding where to complaint, he told I could collect the cylinder from their storage room. When I went over there, they were ready with another story, stating that the new employee gave cylinder to my neighbor and the senior fellow is teaching him where exactly my house is. How can they gave a filled cylinder without getting an empty cylinder back? So all are playing and we are the sufferers. At last he agreed to give me the cylinder.

I hope you understood the situation and kindly do the needful.

Dear sir,
As Iam Lalitha one of the consumer of your Bharath Gas and my consumer number is 22955 which is in my husband Mr.Ramesh Kumar's name who is now in went to abroad before 2 years without leaving any of his ID proof. Now who ever stays in Vishwa priya layout those numbers has been transfered to HP gas. when I went and asked about this to Hebbagodi branch they are asking me to bring my husband. But at present he is not here. I have only my marriage certificate (Register marriage). Iam taking gas from block and using it past from 1 year and now I have shifted my House to Kudlu gate which near by to the school where I am working as a KG co ordinator (Sadhguru Sainath International School). what should I do keeping my two sons? please give me a solution sir. I hope you will understand my problem and will do the needfull for my problem. My e-mail ID is [protected]@gmail.com.

Dear Sir/Madam,
This is to inform that as the distributor always say that after 21 days consumer can book cylinder for refill, but from last 6 months they are providing cylinders after 30 days.
Now the problem is that we are 6 members in family and hardly 20 days on one cylinder is possible, but after that what one should do for family like us. It is not affordable to have food of hotels for 10 days in one month.
Kindly do needful and oblige as fast as possible..

Thanking You!

BHARATGAS.COM
Respected Sir


Sub.: Delay in delivery of Bhart gas cylinder & poor service of dealer

I, Rakesh tiwari consumer of Bharat gas bearing cons. No.155211 of saraswati gas service,[protected],3262335,3262336 Naigoan (East) dist. Thane,

for booking gas cylinder I continiously try to distributer but they are not attend call & respons continuosely we are chassing up with the distributor directely for delivering the gas.
And Bharat gas online booking is not working from many day so, please ensure that give regular service of on line booking
please help for regular and good service & attend all phone calls




Thanking you
Yours
rakesh tiwari

Respected Sir

Sub.: Regarding second cylinder.

I have got gas connection dated.[protected]. I am continuously requesting for second cylinder science starting but still awaited. Is there any proper procedure for issuing the same? I want urgent the second cylinder.
My Consumer No.:33154, Name: R. K. Meena, Distributor: AMIT GAS SERVICE, Locality: DAUSA, Sapcode:118077
Kindly mail on [protected]@in.com what should I do and when I got DBC?
Mob. No. [protected].

Myself Sunil Patil from Virar-West, Dist. Thane, Maharashtra. Anita Gas Service, distributor of Bharat Gas in Virar-West is not delivering residential cylinders in time. I have booked my cylinder on 21.07.2011 and till today i.e. 18.08.2011, I have not recd my cylinder. I have 2 small children, an old mother and wife at home. Inspite of having 2 cylinders because of so much time gap I might have to run here and there if both my cylinders get exhausted. And also there is another condition that I have to book my cylinder only after 15 days of receiving previous cylinder. It means almost 30 days to receive cylinder after booking and 15 days after receipt i.e. I have to use my cylinder for almost 45 days which is merely impossible. You can also check site of Anita Gas Service, there are many people like me who are not getting delivery of cylinder in time. Employees of Anita Gas are also not picking up their telephone. This is merely harassment. and misuse of monopoly. Please look into the matter and take necessary action.

Hi,
I had a doubt that the mileage is not proper, when i fill in this BP agency, Vetrivel Agency located on the Velachery-Tambaram Road near AK Super Market. So i keep an eye on the meter always, which moves very slowly. Then suddenly the guy collecting the money comes and distracts, and the meter stops in between. Then they say the power is gone and reset it for some balance amount, which is not accurate. But last time when i immediately...

I have enrolled with Laxmi Gas Agency, Bhubaneswar for gas cylinder filling. Since last two months I have booked for a gas delivery but till date the same has not been delivered. When I visit there for enquiry they said for tomorrow. It will continue since last one month. Please take necessary action on the matter.

Thanking you,

Yours

A. K. BISWAL.

Its observed that gas cylenders(LPG) are ordered under my consumer number:(25883) and diverted to unauthorised people by this agency.This happened twice in the recent past in a months time when Gas cylenders are intended under my consumer number and brought home and when we say that no order was placed,the cylender is supplied/diverted to some wrong guys and in the distributor records, its found supplied to me when actually not.I have intimated the case to their office and no action taken although they are aware and admit that this has happened both the times.Seek immediate intervention to arrest this situation.This year in the last 7 and half month,I have ordered for cylenders only twice but in the distributor records its more number of times.This corruption and fraud according to me is with the knowledge of the staff in this agency and no action is seen taken by them.please help