Bharat Petroleum [BPCL] Complaints & Reviews

Myself Sunil Patil from Virar-West, Dist. Thane, Maharashtra. Anita Gas Service, distributor of Bharat Gas in Virar-West is not delivering residential cylinders in time. I have booked my cylinder on 21.07.2011 and till today i.e. 18.08.2011, I have not recd my cylinder. I have 2 small children, an old mother and wife at home. Inspite of having 2 cylinders because of so much time gap I might have to run here and there if both my cylinders get exhausted. And also there is another condition that I have to book my cylinder only after 15 days of receiving previous cylinder. It means almost 30 days to receive cylinder after booking and 15 days after receipt i.e. I have to use my cylinder for almost 45 days which is merely impossible. You can also check site of Anita Gas Service, there are many people like me who are not getting delivery of cylinder in time. Employees of Anita Gas are also not picking up their telephone. This is merely harassment. and misuse of monopoly. Please look into the matter and take necessary action.

Hi,
I had a doubt that the mileage is not proper, when i fill in this BP agency, Vetrivel Agency located on the Velachery-Tambaram Road near AK Super Market. So i keep an eye on the meter always, which moves very slowly. Then suddenly the guy collecting the money comes and distracts, and the meter stops in between. Then they say the power is gone and reset it for some balance amount, which is not accurate. But last time when i immediately...

I have enrolled with Laxmi Gas Agency, Bhubaneswar for gas cylinder filling. Since last two months I have booked for a gas delivery but till date the same has not been delivered. When I visit there for enquiry they said for tomorrow. It will continue since last one month. Please take necessary action on the matter.

Thanking you,

Yours

A. K. BISWAL.

Its observed that gas cylenders(LPG) are ordered under my consumer number:(25883) and diverted to unauthorised people by this agency.This happened twice in the recent past in a months time when Gas cylenders are intended under my consumer number and brought home and when we say that no order was placed,the cylender is supplied/diverted to some wrong guys and in the distributor records, its found supplied to me when actually not.I have intimated the case to their office and no action taken although they are aware and admit that this has happened both the times.Seek immediate intervention to arrest this situation.This year in the last 7 and half month,I have ordered for cylenders only twice but in the distributor records its more number of times.This corruption and fraud according to me is with the knowledge of the staff in this agency and no action is seen taken by them.please help

To
The Bharat Gas
New Delhi

Sub: Complaint for Ramesh Bharat Gas Agency SAP No. 145596, Bhat Par Rani, Distt.: Deoria, UP.

Dear Sir,

I had Booked for the refilling of LPG cylinder dated 20/07/2011 costomer no. 3610, Near Shiv Mandir, Bhat Par Rani, Distt.: Deoria, UP, they not delivering to right time, it's very very difficult for me i have a kid and i am working out side the District also how to maintain? every month problem for me for this type of LPG Services.

Thanking with regards,


Dr. Bhagvan Mishra
Mobile No.: [protected]
costomer no. 3610,
Near Shiv Mandir,
Bhat Par Rani,
Distt.: Deoria, UP

Delay In Gas Delivery consumer no: 30154
Sir/Mam,
I have booked with Bharat Gas Distributer Golden Gas Agencises, Avinashi Road, Peelamedu, coimbatore 641004 Tamilnadu on 25.07.2011at the time of booking they said 10 days after delivery assured. Then 10 days passed no response from them. I repeately contacted over phone daily with them and they said next day will be delivered but still I am not getting single gas cylider. I had 2 nos empty cylinders and for the past 3 days we are arranging food from hotels and from neighbouers for our livelyhood. I am ready to take the empty cylinders to their godown but there not allowed. Since myself and my family members are shocked and mental agony due to Golden gas agencies lack of service and wrong commitments every day.

I realy sorry to say this is not only this time delivery dely. They had every time at most great diffficulty only getting gas for daily food hookings even though I got 2 cylinders booking. one is always empty kept idle in the house.So I request you to take this on record for the pathetical situation of me and pray for best judgement to get gas without any drouble now and then.
With best Regards,
shanmugam
Coimbatore
tamilnadu.
[protected]
email: shanmugham.[protected]@gmail.com

Respected Sir,


I booked my gas cylinder by Meera Gas Service, Panchsheel garh road meerut. On[protected] against my consumer number 11772 dispite my repeated vigits agency,, gas cylinder in my house has not been received till[protected]. Sir I have no gas last 6 days to prepare my food.
Sutaible action may bee taken & and inform me,, may be taken against agency..

my contact number is [protected].. Inderpal singh.
I will be so thankfull to you with heart.

& my Email ID :-
[protected]@gmail.com

Dr. K. Ahmed Anwar, Mrs. Nafeesa Anwar,

“Kalingal”, Valiyangadi, Tel: [protected]

Perintalmanna – 679322, Malappuram Dist., Kerala

Tel:[protected], [protected]



Ref: - 1. Our Cooking Gas (Bharat Gas) Connection Consumer No.

C83425, in the name of Mrs. Nafeesa Anwar

2. Our ebharatgas.co Customer account with log in i.d. ‘nafeesa’

…………………



Sirs,

It is some months since our Gas Agency, M/S/ Crystal Gas, instructed and informed all that, henceforth, only SMS booking and not telephone booking would be the method for booking for refills. Accordingly, we registered the mobile numbers of both o[censored]s (shown in bold type above) for SMS booking.

But it had been our uniform experience, not merely once, but every time, that it needs our having to complain online, after a wait of more than a fortnight, once or twice, for the supply to arrive. Even then, there would be an autorikshaw driver, who would call me up to say that the gas is about to be delivered, certainly after the complaint, and after enquiring the whereabouts and the location of ours (as if the Agency doesn’t have any record of it and as if every time it has to be freshly verified), that he would have to be compensated for the expense of transportation, as he was meeting it from his pocket . And then I would flatly refuse, since my residence is hardly within two kilometers of the Gas Agency and since as per the Agreement executed between us, they are bound to supply it to us free of transportation charge). Later, of course, the Gas would be delivered with glum face. God alone knows, if, to spite us, there would be any pilferage of gas and any decrease of weight of the cylinder, which we wouldn’t be able to verify.

Never do they give us the Bill of Payment of the actual price of the cylinder, even after specifically asking for it.

With the result that what should be a friendly relationship between the Agency and us turns sour. We could gather, at the same time, from our neighbours and friends that refill gas cylinder is only a phone call away, to be promptly delivered, at a premium, for additional tips. This is because of intermediaries like certain autorikshaw owners and drivers of all small goods carriages, who are being utilized for has supply, of course at the customers’ expenses. People who protest like us are singled out for delaying tactics and the like, when we would be forced to complain on line through our customer console, to get refill supply every time. For example this time, we booked by SMS for refill cylinder on July 22nd (Ref. No.[protected]. Waited till August 5th, when, not receiving it, booked online again, Ref. No. 11377763. Still, there was no supply. Hence again on August 8th, complained online again, vide Feedback No. 139144. And after that, this our complaint




[protected],

Perintalmanna Dr. K. Ahmed Anwar

I have transfered my gas connection to hyderabad and went to this agency and they processed and charged some 350 Rs extra for documentation. All they did was a 10Rs stamp paper for declaration and a gas book. When I asked for a receipt they said there wont be any receipt. The story has not ended there. I asked them to provide the cylinders so that I can carry them with me , for this they said it would delivered to your door in a day. When...

i neelam ojha consumer no.10466 of bharat gas, at baba bisvanath bharat gas agency situated at 60 feeta road, sector i, jankipuram ,lucknow, u. p. booked my request on 01-august-2011 at 14-01pm vide booking no. 206. inspite of several reminders they are not responding,if phone is received deficultly they use absured language.till now gas has not been delivered yet. i m in big problem with my children.please help me. neelam ojha ...... r/o c-1/384, m i g ,sec. g. jankipuram, lucknow. ph. no. [protected]

sir i am gourav bhatia from tohana and and i want to say my consumer number is 32509 and i have delay in gas delivery and the employee are not well behaviour they not gave the gas delivery at the proper time they have sale cylinder in black which more profitable to them

Good Evening Sir,

Are Sir yaha Bhinder KSHIPRANAND BHARAT GAS, C. Code- 140100 Ki supply sahi taur tarike se nahi karate he meine 2 month pahale se bunking kr raha hu pr abhi tak muje gas tanki nahi mil payi he AGAR yadi unko 700/- de to tanki bina dairy ke de dete he............ please isaka kuchh kare please sir

Mobile No. [protected]

Call me for 04:00 PM

TO,
THE BPCL OFFICER,

DEAR SIR,
I had applied for new conection of LPG at CHAITANYA GAS SERVICES, DOMBIVILI EAST, as we had shifted resently at azde pada, dombivili east. my serial no. is 1717, in july 1450 sr.no. was going on, after a month later the sr.no is1500 going on, in a month they had done only new 50 connection, so as per the estimated time to reach my sr.no. will be another six months, in india it required 8 months for LPG CONNECTION is it rigth or wrong pl. convey to me at ( [protected]@gmail.com).
cell:-[protected].

sandeep a jadhav.

om sai ram building,
azde pada,

sir,
I'm the permanent costumer of bharat gas. I want to complain about home delivery services of bharat gas. according to there service rule they have to deliver the cylinder with in 10 to 15 days of booking. but they are not complete there work properly and every month they deliver cylinders after 20 to 30 days of booking.
so kindly take action against officers of shubh jyoti bharat gas agency office khargone madhya pradesh.

thank you.

regarded:
[protected]@gmail.com

my service no. - 8315752/16.07.97
consumer no. - 9662
Address - 35, jamidar mohalla, khargone(MP).

Sir,
Most humbly & respectfully I have to say that the we are not getting the refil cylinder at time.I booked for refill on 22.07.2011, again complaint was lodged on phone on 29.07.2011.But till now (02.08.2011) we have not got the refill cylinder.My consumer no is -me 12283.The behaviour of these perosonnels is highly objectionable.Every time they harass the consumers.Last time ,I booked for refil on 26.05.2011 & got the refil cylinder on 25.06.2011(after 1 month) .

Dear sir ,

i am consumer of bpcl from last 12 years but initially at the time of delivery at home the delivery boy use the device to measure the weight and we satisfactorilly recives the same , but nowadays from last 3 years the delivery boys deliver the cylinder without measuring the weight , on crossing several times on the same issue they just replies the they dont have the measuring instrument and they will deliver the cylinder in same fashion further also however whenever they did this the cylinder is always under weight they use to empty our cylinder else where as a result of which we need the next cylinder sooner then required. they further reply that '' if you want to take then ok or lift your cylinder from the godown in future'' i just want to say on this to bpcl and local dealer IS THIS YOUR BUSSINESS ETHICS.

Requesting to please sent the device with your delivery boy when they are delivering the cylinder at home ,after all we are paying extra charges NOT FOR GETTING THE LESSER FUEL .

Sir, My complaint is that I have never got my home delivery of LPG. I have to carry the cylinder from the godown to my home. The dealer said that your area is not under my juridiction. My home is just Two and Half kilometer away from the Godown of BP Gas and also at same distance from the office of the dealer.
Please tell me whether there is any jurisdiction of the distributor ? And at the same time the distributor is giving home delivery in the next area which is more away from the godown.

My name is Kaushal Patil live in Kalher, Bhiwandi.WR No.9769 customer of Bharat Gas Anand Nager Thane(w) Branch.I have booked Gas Cylinder as on 16.07.2011. but still i'm not getting the cylinder as on today i.e.30/07/2011 from 16/07/2011 to till date i'm calling the customer executive but no is bother to supply the cylinder. I requested your good self to please take some action against them so that no custer of Bharat gas will face this problem in future. This is my humble request to you sir.

dear sir
i booked a refill cylinder on[protected], through ivrs and i received a message saying your cylinder will be delivered shortly . but till[protected] no cylinder was delivered when i went to the distributor he replied me saying it takes time, it is 12 days since i booked and when i called the complaint cell they wont answer any calls.

distribution agency - sphurthi gas agency 1 - 8 - 140/2, near railway station , alwal
consumer number - 1913084.
refill booking number - 219977.
cash memo number - 9681.

please help

I face very poor response from M/s.Bharat gas agency, rudrapur.
Tel No:[protected], [protected],, First their phone line is all the time busy. I had Booked for the cylinder on dt. 14/07/2011 but yet today on 24/07/2011. there is not any response and Every time says that you will get cylinder in 2 days , i am taking followup every time from last week,but Cylinder not received yet.
Bharat gas, rudrapur . very poor service.