Bharat Petroleum [BPCL] Complaints & Reviews

DEAR SIR,
THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER WITHIN 24 HOURS OF BOOKING.
HERE,WE HAD BOOKED OUR CYLINDER FOR HOME-DELIVERY
ON 26/08/2011 AT SRNO.17.
THE DELIVERY HAS NOT TAKEN PLACE TILL DATE & THE PH NO OF THE DEALERS IS NOT WORKING.
DLR CODE NO-461701,(M/S M.P GAS SERVICE,DURGAPUR)
CONSUMER NO-11263
CONSUMER NAME-SUPRIYA STAHANAPATI,(MOB NO-[protected])

My consumer no is 2503.I have registered a new gas cylinder from their SMS method and get their register no;12992496 on 20/09/2011.I have called many times by their phones[3 nos]but there is no response.still i have not yet get alternate cylinder.they charged for sms 3 rupees,but no response.What can i do sir?pls take immediate action.TODAY 12/10/2011[22days]

Dear Sir ,


I am the customer of Bharat gas. now i have changed my residential from shenoy nagar to ICF (South Thirumalai Nagar). previously our dealer is jayaram gas agency at shenoy nagar in chennai. please tell me the procedure to change the address and dealers.

My Consumer no is 11914 .

My contact no is [protected]

My mail id is [protected]@hotmail.com

Thanks & regards,

N.Kasthuri

i am a customer of HAILY MANDI GAS SERVICE bharat gas distributor, cc no. 135280 PATAUDI ROAD HAILY MANDI .I got my copy booked on[protected] with sr. no. 29 .delivery date was[protected] but they have not delivered it till[protected] .i approached them many time but they always say tommorrow we will deliver and talk in very rude behavior.their auto deriver say i[censored] pay 100 rupees to us u will get your cylinder today only.distributor is involved in it they sell cylinder in black.
adderres;-consumer no.-799 name - hari dutt sharma house no. 93 ward no. 5 near jaggu mandir haily mandi teh. pataudi distt. gurgaon (hr)
contact no.-[protected], [protected]

I'm a consumer of Bahrat gas domestic cylinders. The distributor is Vineet Gas at Berkheda Bhopal. Each time after the booking it is told that we will get the cylinder in 7 days & as per the convenience of Vineet gas it gets extended to more than 17 -18 days, if we do a regular followup.

Why Bharat gas has such distributors or are the bookings monitored or if the demand supply gap is so poor then why 7 days waiting is told to consumers. Why should bharat gas have so many bookings if they cannot serve.

Is it possible for a working lady to manage cylinders at home while in office. I have tried to explain my problem to madam Jayshree but it seems she is not interested to look into the problem.

Dear sir, i want to draw ur attention pls that a gas connection of Bharat gas company was transfered from shree vinayak gas agency gwalior (M.P.) on 19/8/2011 to mehar gas agency , guhana road , rohtak ( Hrayana) but still i am not able to get it whenever i go to agency i am always told that it will take more 10-15 days but the condition is same. connection details :- manoj lokhande, VGS-8668

regards,

manoj lokhande

[protected]

Dear Sir,
I Have booked a gas cylender on 16.09.11 at Shiv Sakti gas agency Indira Vihar Nirankari Colony Delhi.But unfortunatly I have not recived gas cylender till now.
This is not happend in first time, this is in habbit of this agency people.they always makes delay in gas delivery and people like me suffer for that.

Kindly take this matter seriously

Thank you.

Complaint for water mixing in bpcl lubricants

R. Sir,
Today I Purchase a Bucket of 15 ltr. Mak-Diamond 15w-40, dsl engine oil API CF4, from Rampura Motors/Kohinoor Lubricants, Vishvkarma Market Bathinda, (c/o Shree Ram Petro Bathinda), I open the bucket at the shop for gets the 100.00 Rs. Coupon, but there was a pure water layer in the bucket, I and the shop owner was shocked to see this frod by bpcl co. product. We checked deeply that found the water in that sealed bucket was near about 3 liters and balance was the lubricants in lower layer.
About one month before I purchase the same bucket for change the truck oil, mechanic Change the oil as routine, but after a day my truck engine was fully damaged with oil, the oil was seeing as like milk after 1 day. My expenses on Engine repair and loses of break down was Rs.2 lac+. and mentally torcher, harassment and other expenses was extra.
In that case I complaint the dealer that as a mechanic there was a water mixing fault in the lubricant, dealer invite the bpcl experts but they was not agree for a water mixing the co. lubricant.
Now finally I decide that I will gone to the consumer court, and a fir will lodge for a duplicate product, a urgent press conference of print & electronic media for this fraud. Bucket marked as l – 3746 / 7 mfd. Date[protected]D08). Sajan Sharma
Owner – Sharma Transport Company,
3481-82, mehna chowk Bathinda
[protected],[protected]




Dear Mr. sajan sharma ,

Your Complaint has been registered and being forwarded to the concerned person for action.

Please make note of your Complaint ticket number C[protected]. This shall serve as reference
number for further correspondence.

We value your feedback and shall try to address your issue at the earliest.

Thanking you for your patience.

Web Administrator
BPCL

I am priyanka here want to register complaint against the Ratan Gas Agency , located in Kalewadi phata pune 411017. I have registered for double cylinder on 12th Dec 2008. I have not recieved any call from agency as they said that the you will require 2-3 years waiting & said that agency will give call. But unfortunately not got any call.
We were taking followups with Ratan Gas Agency but have not got good answers, like now we have stoped giving connections , no stock etc.
Even we have been in queue from morning 5:15am but still we have not got the cylinder yet. They dont have registraion books in place. The manager who says that you have not registered the cylinder at all as he is not getting book. But see the status of books in the Ratan Gas AgencyImages uploaded.
In this all the customers are suffering not only me but many people like me you can see at Ratan Gas Agency.
Kindly need you action on this.

Thank you.
Regards,

Priyanka Dhure

I am bharat gas customer in faridabad distributions shop .The shop name is Rathi gas service. They take a booking after 25 days and then diliver a gas 10 to 15 days after booking. And next booking they take diliver date. They take total 40 days to deliver a one gas booking. but other gas services (HP, INDIAN) is booking a gas in 21 days and deliver a gas in 5 days after booking. So They take only 26 days to deliver a gas. Please Inqery for this

Dear Sir,

With reference to the above,My name is Mukesh kumar s/o Shri Ved Prakash sharma M 171 Saurabh Vihar New Delhi 110044.My consumer Id no AA19257 and Agencies name Anand Gas Service Badarpur New Delhi 110044 but my problem is Given below.
1.I am using the LPG gas service on Dated 15/04/1999 but i am not use the service before 2 yeras due to out of delhi and now My LPG Service will be stopped due to not use the service.Now i am in Delhi right now and using the my LPG consumer service.
So request you to pls start the my consumer service and starting the LPG Supply service immediatly.This matter is very urgent and take action immmediatly.


With Regards
Mukesh Kumar
Consumer ID AA19257
M/N [protected]
Email Id.[protected]@yahoo.co.in
[protected]@gmail.com

I have booked my Cylinder on Dated 14.09.20011 for refilling & today is 25.09.2011 but still cylinder is not delivered. I wanted to contact them telephonically but they keep there landline phone engage. when I visited there they said if you want cylinder come in morning at 8:00 am otherwise it will take 4-5 days more. as there is no one in my house. agency mamta gas service "13805"..
earlier also I have complaint regarding this and the delivery boy got annoyed.

Dear Sir,
I booked number for refilling on 5th of sep 2011. as if now I have only one cylinder. The agency shriram gas in anandnagar (near telephone exchange) are not delivering the cylinder till today and every time when i call them they are saying that today we will deliver .......
Also they are denying the 2nd cyliner. My whole family is facing problems because of this and I am also getting disturbed mentally and could not concentrate on work.
Please help me to get the cyliner on time as they commit they will deliver between 10 -12 days. It is now more than 17 days. Please suggest what should I do
Consumer ID:[protected]
Booking no: SG 29383

I Nishikant Mhatre, using Bharat Gas service of Trupti, Ground Floor, Dhanlaxmi Apt., Station Road, Diva (E) cont no: [protected].

We are facing lot of issues getting gas cylinder. Once we book cylinder, it takes 15-20 days to deliver it to us and they are asking to book for new after 21 days of delivery. It creates lot of problems as single cylinder get empty within a months time for a family of 5-6.

Please take necessary action so that delivery of the cylinder can be done within 2-3 days after booking. Seems like agency person is harassing peoples and there is some malfunctioning going on.

For more details call me on [protected] / [protected].

Dear Sir,

We have already book the Gas cylinders before 25 days. But we have not received the both cylinders from Bharat Gas Agency: M/s Shiv Shakti Gas Service, Nirankari Colony, Delhi, please note our Bharat Gas connection no. MV 13872 of Mrs. Sita Devi Mishra & Bharat Gas connection no. 11312 of Ms. Bhagwati Devi.

both connections are delivered at home address as below: -

Mrs. Sita Devi Mishra
W/o, Shri Krishna Nand Mishra
B - 1/78, Gali No. 1, First Pusta
Near Mishra Automobiles,
Sonia Vihar, Delhi - 110094
Mobile: [protected], [protected], [protected]

Thanking you,

Yours Faithfully,

Mahesha Nand Mishra
[protected]

i am the customer of the Bharat Gas with consumer number 14452. I have contacted sales Assistant manager , dealer of Mangala Gas distributor to issue the second gas cylinder to me. But thay have refusted stating that i have to purchase some their products or single cylinder should consumed in two months.
regards
Mahesh J Kholgade
[protected]

sir,

(1) I was book the bharat gas cylinder on date 31 Aug 2011 whose reference no is 12289854, and the booking no at the agency is 196 , till now 18 Sept 2011 the cylinder is not delivered, when I am ask the Agency Manager Mr. Vinod Tiwari he tell me that we have no provision to normal delivery, and we have no cylinder to delivery.

(2) And another thing i want to tell you that i was book the cylinder on date 24 June 2011 booking reference no 10008097. when my cylinder is not delivered till 3Aug 2011, I went to the agency and I was shocked to know that my cylinder was delivered on 27 June 2011, and i asked to the Agency Manager where was my cylinder delivered he reply me that I don't know And suggested me to again book the cylinder , I book the cylinder on 3 Aug 2011 whose reference no is 11312434 and the next day the cylinder is delivered to my home.

I want to know that which cylinder i was book on 24 June 2011 whose reference no is 10008097 where was it delivered, And what is the maximum time taken to delivery after the booking of the cylinder

Respected sir 17/09/2011
This is dineshkumar from chennai. We are having bharat petroleum cooking lpg gas connection for nearly 6 years. Our booking for refilling is done by the Hindustan gas agency ,4e,Kasturibai nagar ,1st main road Adayar,chennai-20 . For the past six months are so ,they are not delivering cylinder in time they are taking more than 20 days to delivery and also they asking more money then ,what was actually in the bill. This month also same thing happening for us.And also while we are calling the agency via phone number which they had provided in the bill.It will keep on ringing with no response. Nearly 5 to10 times we got there directly also ,but they not giving any response.So we decide to register the compliant in consumer forum.So you people can do the needful for us.Plz see the details below :

Customer Name: Arumugam.p
Address: neelangarai
Chennai_41
[protected]
Booking no : 33906
Booked date: 30/08/2011
Delay in days 18 days and still going on

I have a consumer no.MP6677 and the distributor is M/s M.P Gas Services,Bharat Gas Distributor,Khairasol,Near Chandi Mandir,Degaulle Avenue,Durgapur 713212, booked a gas cylinder on 3rd August 2011 and they have given a booking number 21,but still i have not got my cylinder.On calling them they do not pick it up ,it seems that they had either hooked off the telephone or they are not picking it up intentionally.Luckily even if they pick it up they speak roughly and angrily and give useless promises.I stay out of station in connection with my service and my wife and my only son are facing a lot of problems as at present both the cylinders are empty and using kerosene stove for cooking.
I would like to inform you that this is not the first time and it is happening in every booking.
You are kindly requested to please look into the matter and instruct the distributor to deliver the gas as early as possible.
Yours thankfully,
Sunil Kumar Biswas
Mob:[protected]

The Ratan Enterprises at kalewadi phata Pune has the disgusting service.... i have booked for refilling of my cylinder 20 days back and still the cylinder is not delivered at my place.... when we ring at the so called "service providers" they just randomly give out different telephone/mobile numbers and ask us to call on such numbers... when tried on these random numbers its either busy or once your the ring is gone they just switch off the phone..... when gone to the office they say it will be rached in a day n so.... the language they speak with the customers is usually of very abusive kind.....