Bharat Petroleum [BPCL] Complaints & Reviews

M/S CHITRA GAS AGENCY,BHARATHIYAR ROAD,KARAIKAL DEMANDING RS5000/- FOR NEWS CONET THAT TOO A PERSON FROM OIL PSU IS ATROCIOUS .EVEN AFTER MANY REQ THIS DEALER WAS BEHAVING RUDE AND NO CARE FOR CUTOMER

Sir, I send RTI application by registered post no EH[protected] IN on[protected] to CTIO BTCL ,Panipat but not provided till[protected].
My consumer no is13386.Address: Zile Singh H NO 366 Mela Ground Area Hisar,Haryana . mob no [protected].

Information required: How many gas cylinders issued me from March 2010 to March 2011

After refill booking in how many days deliver gas cylinder at home.

In how many days we can do refill booking after home delivery

Gas was booked with Bhargawa Gas Agency Nawab Gunj Gonda Consumer no.2935 Booking No.135 Delevery Date 03.07.2011 But no gas was delivered due to heavy pressure of blackers.

DEAR SIR,
We booked cyclinder on 20511 but still now not it hasn't came,
they had told that they will deliver within 10 days but they haven't deliver till now & from 7 days I am calling them but they haven't respond to my call I have no cyclinder in my home & I have two small children we are facing problem so how can I survive I am common man I can't afford the restaurant so i request u to send...

SIR,
I AM V.G.JAYANTHI. MY GAS CONNECTION IS WITH BHARAT GAS. AGENCY NAME IS R.J.AGENCY AT KKPUDUR SAI BABA COLONY COIMBATORE. THE AGENCY IS NOT SUPPLYING THE GAS PROMPTLY. SERVICE IS VERY POOR, ARROGANCY OF THE MANAGER OR THE HEAD OF THE PLACE IS INTOLERABLE. HE SPEAKS VERY RUDELY WHENEVER WE TALK REGARDING LATE SUPPLY OF GAS. SINCE GAS IS ESSENTIAL UTILITY SERVICE WE HAVE TO REPEATEDLY REQUEST THEM FOR THE SAME.
REGARDING THE LATEST DEVELOPMENT BHARAT GAS HAS ISSUED ORDERS FOR THE SUPPLY OF GAS ONLY ON SUBMISSION OF RATIONCARDS. I DONOT HAVE RATION CARD.
ON ENQUIRY THE MANAGER IS DENYING THE CONTINUITY OF GAS SUPPLY. PLEASE CLARIFY.

MY DISTRIBUTOR CODE 170724,
NAME- SATHI BHARAT GAS GRAMIN VITARAK ADDRESS- Vill +po+ps- Saltora,Dist- Bankura,
MY SV NO-052,
THEY ARE NOT SUPPLY GUS AT MY HOME , THEY TOLD THAT YOU WILL ARRANGE AT OWN RISK. WHAT ARE THE RULE? ALSO THEY TAKE RS- 4300/-, BUT GIVE ME BILL RS--2600+365+365. I CAN NOT UNDERSTANT THE ACCUAL PRISE. I ALSO COMPLANE BHART PETROLEUM CORPORATION. MY COMPLANE NO- C[protected]

i purchase gas connection from Biri Gas, in front of Head Post office, sonipat. Sir at the time of giving gas connection, extra items i.e household items, gas choula are given forcefully, i denied to take , they told to hold the file and threatened to check by rules, as urgent needs of gas connection ( My parents make me away) i surrender their demands.
I want to know that what is the procedure of purchasing gas connection, why the gas agencies took the decision of their own, if i dont needed the house hold items why it was forcefully uploaded on me.

I am a consumer of Bharat Gas and registered with Dev Mogra Gas Agencies Mira Road (East).

They have provide us two phone numbers 28108122/28131551 for lodging complaints and for refill of cylinder.

The phone number provided comes continously engage and not able to book the cyliner in time. Due to office strict schedules I cannot go personally and cylinder refill request.

I request BPCL to look into the matter. Phones lines why it is continously engage or make online booking possible.

My sincere request to you look into it.

Customer name: Naresh Kumar
BP No. 13673
Subscription Voucher:[protected]
Agency Name: HLRDC, Hisar (Haryana)
Complaint: I have booked the LPG cylinder on 25/05/2011 and my booking no is 14. Till the date i have not received the cylinder. i enquired a no. of times from the agency but not received a satisfactory response. The agency is passing blame to the delivery man and delivery man is passing the same on agency. Please resolve the issue as early as possible as i received last cylinder from the side of agency on 27/04/2011.

Dear Sirs,

I would like to draw your kind attention to the fact that inspite of my two complaints lodged with Bharat Petroleum Corporation Ltd. vide Complaint ticket Nos.C[protected] & C[protected] dated 24th & 27th June, 2011 respectively and two reminders given to their above mentioned dealer over phone on 21st & 23rd June, 2011, I have not yet received the refill cylinder till today.

Please note that the dealer was supposed to deliver the refill cylinder by 15th June, 2011 before increasing the price which was announced by the Hon’ble Petroleum Minister, Govt. of India w.e.f. 25th June, 2011. Though I have no fault about this matter but I shall not pay the increased price to the said dealer. I shall pay Rs.365.10 only particularly for this cylinder.

You are requested to please look into this matter very seriously and do the needful immediately without any further delay.

Please note that earlier I had made several correspondences with your company vide my letters Ref: DKD/BPCL-BF/LPG/96/01 dated 18.08.96 addressed to the Chief Divisional Manager, BPCL, Kolkata; Ref: DKD/BPCL-BF/DS/LPG/96/03 dated 16.09.96 addressed to Mr. Debanjan Saha, Sr. Sales Officer of BPCL, Kolkata who visited my house during that period; Ref: DKD/ BPCL-BF/CMD/LPG/96/01 dated 22.08.96, Ref: DKD/BPCL-BF/CMD/LPG/96/02 dated 24.08.96 & Ref: DKD/BPCL-BF/CMD/LPG/96/04 dated 10.04.97 all addressed to the Chairman & Managing Director of BPCL, Kolkata regarding late delivery of refilled LPG cylinder, demanding of illegal delivery charges. During that period, I had also highlighted that fact to the higher authority and public through `The Statesman’ who had published my complaint in their renowned newspaper which may kindly be noted. The dealer has started the act same again.

An immediate action in this regard will be highly appreciated.

Thanking you,

Dilip Kumar Deb
Consumer No.BG-0167
Telephone :[protected]
Email : [protected]@rediffmail.com

Our consumer no is K-9027 ( S.J.Telore )I booked last month no was 376 today 27/06/2011 we have not recd cylinder but they sold in black Rs.550/- So please take care of thisMr.Ravi he is talking roughly to the customer his mobile no is [protected] and his office no is 64008777 / 64008776 the office people also not recieving phone please try to understand our problem and do it needful.

hello sir/mam.
i am registered with nurmahal gas agency nurmahal dist jalandhar (punjab) and i have the following complaints againt the agency/

1. i had booked a cylinder on 14th of june 2011 and it is not yet delivered and the excuse for this delay in delivery is stated as shortage of workers and due to this we are going to bear a loss of rs. 50 which is the hike in price and all this is due the mistake of agency workers.

2. giving another excuse, agency person said that the area you live in is higher than the other areas in the town and their workers can not go there with loaded cylinders.

3.the agency owners hold the stock as the came to know about the future rise in price of cylinder and they had given just few deliveries before the price hike and the black of cylinders are also going on in our area and this is from the agency owners themselves.

hope you should have understood all the complaints above mentioned. thank you

I had booked a gas cylinder on 15-June, 2011, token no. 15815. I was informed it would be delivered within 2-3 days. However, it was delivered ONLY after the hike in cooking gas was declared last week. I received the cylinder at my residence on 25-June and had to pay the hiked price of Rs.395/- instead of when it was booked @Rs.345/-. Kindly look into the matter, as the stock seems to have been hoarded and then sold at a hiked price.

I AM CONSUMER OF BHARAT GAS, MY CONNECTION VG 4084,OUR DISTRIBUTER IS M/S VIDIYA GAS SERVICE,JIND PEER CHAURAHA HARDOI,THER ARE SOME PROBLEMES ARE ;
1-NO PHONE OR SMS BOOKING ,NO PRPER BOOKING SYSTEM.
2-BOKING AFTER 20 DAYS (DELIVERY OF LAST CYLENDER).
3-SUPPLY OF GAS AFTER 15 TO 25 DAYS FROM DATE OF BOOKING.
4-DELIVERY MAN INT INSTALL CYLENDER & HAVE WEIGHING MICHING
SO WE GET A CYLLENDER AFTER 40-45 DAYS PERIOD.

KINDLY TAKE NESSESSRY ACTION AGAINST AGENCY.

Dear sir;-
I had Booked for the refilling of LPG cylinder opn[protected]. consumar no 6289 name Kiran kumar.But till today[protected]we not recieved the cylinder yet. i have been calling the distributor yogesh gas Sarvice chkballapur [distrubutar code 165721] no use . I complint to 2 times in this Bharath gas head office no [protected] But no use. Till i have no gas . Please to get the problem solved.



Yours sincerely,


kirankumar [[protected]]

[protected]@gmail.com

I have first connection of Bharat Gas , Now 5 years later i want 2nd gas cylinder. gas card is on my husband name but he had no photo identity proof document.but as a wife i have the photo id proof document.We have document of addressproof , gas connection document.then why they need the photo id proof . all these process going since 3 months.please do something for me.i am doing job so we dont have time to do every day to gas agency office.they did not accept as a wife's document.what can i do if pancard or driving licences we had applied but it get at least one month for that ans i want the cylinder on urgent basis.i have gone tothe Bharat Gas Shop Name : Rajram Gas Agency.

Dear Team,

My name is C V Mane residing in Pune Hadapsar. I have a gas connection for 1 cylinder. Now I have booked the 2nd cylinder and also the number has come. So when I wen to get the 2nd cylinder connection they told me to pay 2500 and the actual price is not more than 1200. So I asked them why are you charging double the answer was they were giving a rice bag, tea powder, or cooking oil. I told them I don't want these items but the reply was then you will not get the 2nd cylinder connection as this is mandatory.

The same thing happended when I went 1st time to get the new connection. At that time I paid because I had no option as I didn't any connecion.

Please look into this matter at the earliest and also waiting for your reply. My contact details are as below:

Name: C V Mane
Mobile: [protected]
Address: Hadapsar

Sir,

I am a consumer of Sini Gas Agencies, Kadavanthra. Their performance in delivering the refilled gas is not up to mark. Every month we are getting gas after 30 days. They are not giving any positive response to our repeated enquiries. They always tell that there is no sufficient staff to carry the gas. We booked the gas on 19.05.2011, but we have not received it yet (20.06.2011). We are fed up with Sini Gas Agencies. Hence, I request you to please make appropriate steps to deliver the refilled gas in proper time to avoid difficulties in our house.

Expecting your wholehearted co-operation in this matter,

Yours sinerely,
Sd/-
Tresa Varghese,
LIG 825,
Panampilly Nagar P.O,
Cochin-36

I face very poor response from Calcutta Flame (Bharat gas distributor), 9B/1 R.K.S. Road, Kolkata-54.
Tel No:[protected],[protected],[protected],[protected] .This is the 1st time I try to do a cylinder booking.I experience all their phone lines are busy all the time. After 2 days try, lucklily I was able to book my cylinder which they promise to deliver within 15 days which was not happen. After 20 days I try to enquire about the...

Dear sir,
I am one your customer of Bharat Gas and booked for a cylinder before 20 days. My consumer number is 6730 and my house situated in Thiruvallur Panjayath , Vadakara Taluk. In this rainy season the delay in delivery is very difficult for us. So please consider it as a request and take a possible action as early as possible.


Thanks ,
Kunhami Cheruvath kandy
Tel: [protected]
Thiruvallur
Vatakara
Kozhikkode - Kerala.