Bharat Petroleum [BPCL] Complaints & Reviews

dear sir
i booked a refill cylinder on[protected], through ivrs and i received a message saying your cylinder will be delivered shortly . but till[protected] no cylinder was delivered when i went to the distributor he replied me saying it takes time, it is 12 days since i booked and when i called the complaint cell they wont answer any calls.

distribution agency - sphurthi gas agency 1 - 8 - 140/2, near railway station , alwal
consumer number - 1913084.
refill booking number - 219977.
cash memo number - 9681.

please help

I face very poor response from M/s.Bharat gas agency, rudrapur.
Tel No:[protected], [protected],, First their phone line is all the time busy. I had Booked for the cylinder on dt. 14/07/2011 but yet today on 24/07/2011. there is not any response and Every time says that you will get cylinder in 2 days , i am taking followup every time from last week,but Cylinder not received yet.
Bharat gas, rudrapur . very poor service.

I had Booked for the refilling of LPG cylinder on dt. 2/07/11but yet today on 21/07/2011 there is not any response and nobody ready talk to us from the distributor of M/sPATELGAS AGENCY in PARDI,VALSAD, GUJARAT Talk to us ref.no.1014 or [protected] there is not any response and distributor call to Telephone[protected]. Mobile : [protected] not response that solven this matter argent.
thanks
VINOD PATEL
ATUL

dear sir/madam
The distributor of BPCL for domestic Gas is mr tawri which is not supplied gas celiender delivery regularly he sell dometic gas for commercial for cars & industries purpose .lot of complaint for this agency but there is no action take againts againts this agency plz convey my regards take action as soon as possible thanks


consumer name vilas shankar lahamge.
kamal nagar sinnar
cell no [protected] [protected]

My son J.Deepak's customer no 8775. from Vishal Bharat gas agency/Chennai-81.Due to my family problems, We his parents were stayed with my elder so in Bangalore. Due to this reason,we have not booked LPG refill for the last 15 months.Now, when we approached the said agency refused to issue refill saying that we should approach BPC Head Office.

My son also have gone to Pune on some project work.

Kindly do the needful to get LPG refill further at earliest

I have Bharat Gas connection for my house hold purpose. while refilling the cylinder the delivery boy always charges me Rs. 20/- extra over and above the refilling charges which is not part of billing. When I complaint for the same to the dealer, he asked not to pay the same. when I refused to pay the same, the delivery boy delayed the delivery of the cylinder and avoided the same. I have to go to the dealer go down for the replacement.
I request please do the needful for the same and not to allow any additional charges over and above what we are paying for the cylinder as government is already giving huge subsidy for this facility and these people shall not ask any addtional.

Gas service connection number is :3576
name S.L.NATARAJAN

In spite of repeated complaints the company branch at ARUPPUKOTTAI has not sent the service man,and set right the default:
There is no supply/release of gas from the cylinder to the stove.
Please take immediate steps to send you serviceman to set right the default so that we can cook and eat thanking you

Non Delivery Gas Cylinder
My consumer no: 27548
Consumer's name : Satayabir singh
I am consumer of Bharat Petroleum. I had booked for a LPG cylinder on 22/06/2011.vide sr. no. 272170 dt 22/06/11 with M/S CITY GAS L.PG. DISTRIBUTER OF BHARAT GAS CJ-39 SECTOR 2 SALT LAKE KOL-91.
I was told that filled cylinder will be delivered within 15 days.but I am sorry to say that the distributer is fooling me by telling that it will deliver today. In this regard I have not yet received refill of the LPG cylinder till date. I had a talk with M/S CITY GAS L.PG. DISTRIBUTER OF BHARAT GAS CJ-39 SECTOR 2 SALT LAKE KOL-91.. But he has not redressed my complaint till date. Non-delivery of cylinder has put me and my family in great hardship and I have been put into a lot of mental harassment, because of the indifferent attitude and apathy. I request you to kindly take up this matter with appropriate authorities and redress my grievance.

Thanks and regards,

Satyabir singh
greenfield hight RAJARHAT KOL 156

M/S CHITRA GAS AGENCY,BHARATHIYAR ROAD,KARAIKAL DEMANDING RS5000/- FOR NEWS CONET THAT TOO A PERSON FROM OIL PSU IS ATROCIOUS .EVEN AFTER MANY REQ THIS DEALER WAS BEHAVING RUDE AND NO CARE FOR CUTOMER

Sir, I send RTI application by registered post no EH[protected] IN on[protected] to CTIO BTCL ,Panipat but not provided till[protected].
My consumer no is13386.Address: Zile Singh H NO 366 Mela Ground Area Hisar,Haryana . mob no [protected].

Information required: How many gas cylinders issued me from March 2010 to March 2011

After refill booking in how many days deliver gas cylinder at home.

In how many days we can do refill booking after home delivery

Gas was booked with Bhargawa Gas Agency Nawab Gunj Gonda Consumer no.2935 Booking No.135 Delevery Date 03.07.2011 But no gas was delivered due to heavy pressure of blackers.

DEAR SIR,
We booked cyclinder on 20511 but still now not it hasn't came,
they had told that they will deliver within 10 days but they haven't deliver till now & from 7 days I am calling them but they haven't respond to my call I have no cyclinder in my home & I have two small children we are facing problem so how can I survive I am common man I can't afford the restaurant so i request u to send...

SIR,
I AM V.G.JAYANTHI. MY GAS CONNECTION IS WITH BHARAT GAS. AGENCY NAME IS R.J.AGENCY AT KKPUDUR SAI BABA COLONY COIMBATORE. THE AGENCY IS NOT SUPPLYING THE GAS PROMPTLY. SERVICE IS VERY POOR, ARROGANCY OF THE MANAGER OR THE HEAD OF THE PLACE IS INTOLERABLE. HE SPEAKS VERY RUDELY WHENEVER WE TALK REGARDING LATE SUPPLY OF GAS. SINCE GAS IS ESSENTIAL UTILITY SERVICE WE HAVE TO REPEATEDLY REQUEST THEM FOR THE SAME.
REGARDING THE LATEST DEVELOPMENT BHARAT GAS HAS ISSUED ORDERS FOR THE SUPPLY OF GAS ONLY ON SUBMISSION OF RATIONCARDS. I DONOT HAVE RATION CARD.
ON ENQUIRY THE MANAGER IS DENYING THE CONTINUITY OF GAS SUPPLY. PLEASE CLARIFY.

MY DISTRIBUTOR CODE 170724,
NAME- SATHI BHARAT GAS GRAMIN VITARAK ADDRESS- Vill +po+ps- Saltora,Dist- Bankura,
MY SV NO-052,
THEY ARE NOT SUPPLY GUS AT MY HOME , THEY TOLD THAT YOU WILL ARRANGE AT OWN RISK. WHAT ARE THE RULE? ALSO THEY TAKE RS- 4300/-, BUT GIVE ME BILL RS--2600+365+365. I CAN NOT UNDERSTANT THE ACCUAL PRISE. I ALSO COMPLANE BHART PETROLEUM CORPORATION. MY COMPLANE NO- C[protected]

i purchase gas connection from Biri Gas, in front of Head Post office, sonipat. Sir at the time of giving gas connection, extra items i.e household items, gas choula are given forcefully, i denied to take , they told to hold the file and threatened to check by rules, as urgent needs of gas connection ( My parents make me away) i surrender their demands.
I want to know that what is the procedure of purchasing gas connection, why the gas agencies took the decision of their own, if i dont needed the house hold items why it was forcefully uploaded on me.

I am a consumer of Bharat Gas and registered with Dev Mogra Gas Agencies Mira Road (East).

They have provide us two phone numbers 28108122/28131551 for lodging complaints and for refill of cylinder.

The phone number provided comes continously engage and not able to book the cyliner in time. Due to office strict schedules I cannot go personally and cylinder refill request.

I request BPCL to look into the matter. Phones lines why it is continously engage or make online booking possible.

My sincere request to you look into it.

Customer name: Naresh Kumar
BP No. 13673
Subscription Voucher:[protected]
Agency Name: HLRDC, Hisar (Haryana)
Complaint: I have booked the LPG cylinder on 25/05/2011 and my booking no is 14. Till the date i have not received the cylinder. i enquired a no. of times from the agency but not received a satisfactory response. The agency is passing blame to the delivery man and delivery man is passing the same on agency. Please resolve the issue as early as possible as i received last cylinder from the side of agency on 27/04/2011.

Dear Sirs,

I would like to draw your kind attention to the fact that inspite of my two complaints lodged with Bharat Petroleum Corporation Ltd. vide Complaint ticket Nos.C[protected] & C[protected] dated 24th & 27th June, 2011 respectively and two reminders given to their above mentioned dealer over phone on 21st & 23rd June, 2011, I have not yet received the refill cylinder till today.

Please note that the dealer was supposed to deliver the refill cylinder by 15th June, 2011 before increasing the price which was announced by the Hon’ble Petroleum Minister, Govt. of India w.e.f. 25th June, 2011. Though I have no fault about this matter but I shall not pay the increased price to the said dealer. I shall pay Rs.365.10 only particularly for this cylinder.

You are requested to please look into this matter very seriously and do the needful immediately without any further delay.

Please note that earlier I had made several correspondences with your company vide my letters Ref: DKD/BPCL-BF/LPG/96/01 dated 18.08.96 addressed to the Chief Divisional Manager, BPCL, Kolkata; Ref: DKD/BPCL-BF/DS/LPG/96/03 dated 16.09.96 addressed to Mr. Debanjan Saha, Sr. Sales Officer of BPCL, Kolkata who visited my house during that period; Ref: DKD/ BPCL-BF/CMD/LPG/96/01 dated 22.08.96, Ref: DKD/BPCL-BF/CMD/LPG/96/02 dated 24.08.96 & Ref: DKD/BPCL-BF/CMD/LPG/96/04 dated 10.04.97 all addressed to the Chairman & Managing Director of BPCL, Kolkata regarding late delivery of refilled LPG cylinder, demanding of illegal delivery charges. During that period, I had also highlighted that fact to the higher authority and public through `The Statesman’ who had published my complaint in their renowned newspaper which may kindly be noted. The dealer has started the act same again.

An immediate action in this regard will be highly appreciated.

Thanking you,

Dilip Kumar Deb
Consumer No.BG-0167
Telephone :[protected]
Email : [protected]@rediffmail.com

Our consumer no is K-9027 ( S.J.Telore )I booked last month no was 376 today 27/06/2011 we have not recd cylinder but they sold in black Rs.550/- So please take care of thisMr.Ravi he is talking roughly to the customer his mobile no is [protected] and his office no is 64008777 / 64008776 the office people also not recieving phone please try to understand our problem and do it needful.

hello sir/mam.
i am registered with nurmahal gas agency nurmahal dist jalandhar (punjab) and i have the following complaints againt the agency/

1. i had booked a cylinder on 14th of june 2011 and it is not yet delivered and the excuse for this delay in delivery is stated as shortage of workers and due to this we are going to bear a loss of rs. 50 which is the hike in price and all this is due the mistake of agency workers.

2. giving another excuse, agency person said that the area you live in is higher than the other areas in the town and their workers can not go there with loaded cylinders.

3.the agency owners hold the stock as the came to know about the future rise in price of cylinder and they had given just few deliveries before the price hike and the black of cylinders are also going on in our area and this is from the agency owners themselves.

hope you should have understood all the complaints above mentioned. thank you