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Bharat Petroleum [BPCL] Complaints & Reviews

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1.8
Updated: Apr 14, 2026
Complaints 6087
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2104
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3983
So far, so good. Bharat Petroleum [BPCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Petroleum [BPCL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Petroleum [BPCL] reviews & complaints page 24

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J
jayantmohite10
from Mumbai, Maharashtra
Mar 15, 2022
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I have booked the gas on 27 Feb 2022 and did the online payment via amazon for Rs 900. Payment was successful. However, Bharat Gas (BPCL) did not transfer my payment to local distributor who supplies the gas cylinder to me. Due to which they did not provide me the cylinder unless i paid them cash. Now i have registered a complaint on BPCL customer care for getting the refund of Rs 900. The complaint was registered on 3 March 2022. My case number is 04198684.

Everytime i call them either they will say that they have kept reminder, will take your complaint on priority etc etc or say that refund is handled by some other team and team will call back. I did not get the refund as of now even after multiple calls.

I am not sure why are they not sending the payment/money to distributor. Many people like me are suffering because of this.
Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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    nhansari05083
    Mar 14, 2022
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    Address: Haldia Township PO, Haldia, Purba Medinipur, West Bengal - 721 605

    1. My name is NH Ansari, a central government employee posted at Haldia Township, Purba Medinipur, West Bengal - 721 605.

    2. Through this letter, I would like to bring into your kind consideration that at about 1700 hrs on 13 Mar 22, i have visited a BPCL petrol pump (M/s Seth Brothers, Expl no. P/EC/WB/14/985(P46467) near Mohana Market, Haldia Township, West Bengal - 721 605 for air filling of my car. Despite making several request, staff of the aforesaid petrol pump denied to provide the air filling attendant. It is pertinent to mention that this not a first incident occurred with me. Air filling is basic service, non providing of air filling support is non tolerable, and shameful for that fueling station.

    3. I believe you would consider this as a genuine issue and you would take some appropriate action as this may lately affect the reputation of your reputed company. You may contact me at [protected]@yahoo.com

    Regards
    NH Ansari (Mob [protected])
    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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      M
      Meenakshi Uphar
      Mar 14, 2022
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      I had booked a cylinder on the 24th of February and received a message stating that it has been delivered on 3rd March. The cylinder never came. Despite calling customer care multiple times and registering complaints with them they haven’t resolved my issue.

      Complaint number[protected]
      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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        G
        Giri1996
        from Erode, Tamil Nadu
        Mar 14, 2022
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        Address: Modakurichi, Erode ,Tamilnadu

        Today's petrol price in erode is 101.89 but they are selling a litre for rs 104. Please view this.
        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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          I
          Ishanali4764
          from jhansi, Uttar Pradesh
          Mar 13, 2022
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          I have booked a refill of Bharat gas cylinder on 2 nd March 2022 by online, my booking id is 96318 (online paid). But cylinder has not been delivered. Distributor is RAj GAS SERVICE, shop no. 1 modi tower jeeevanshah jhansi.
          My consumer I'd is 49533099. I have personally visited to the center but each time they make excuses. Please resolve the matter as soon as possible. Screenshot has been attached.
          Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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            U
            Umesh 2711
            from Pune Metropolitan Area, Maharashtra
            Mar 12, 2022
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            I am registered with Natraj Gas agency in KOTHRUD PUNE . I had a gas leakage issue and after filing the complaint, mechanic visited my home and found that regulator was faulty. He replaced the regulator and changed the gas tube also. He charged rs 100 as a service charge . Are these services are chargeable ?
            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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              S
              Sure1989
              Mar 11, 2022
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              I have book cylender on 27/03/2022.the distributer staff not deliver my cylender but I have receve delivery msg on
              04/03/2022.they delever my cylender another person
              Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                N
                Nasrin S
                Mar 11, 2022
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                Address: Near odiansalai police station in pondicherry

                I visited the BPCL outlet near the odiansalai police station in Pondicherry. I asked the dispenser person to fill for 250 rs. He made some small talk while I looked at the meter and said he has filled for 100 rs. And asked if I had asked for 250 rs and then started to fill more but I stopped him and paid him the 100 rs and left. I checked the fuel meter and it had not risen which means he had fooled me. I went back and he said it was some problem with the machine and I asked him to change the machine. He refilled for 100 rs. But I am sure he is doing this to other people and swindling them of their money. I am making a complaint with the local weights and measures and the DC office as well.
                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                  J
                  Josemon PS
                  from Kochi, Kerala
                  Mar 10, 2022
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                  Address: 22/2085.c Parambaloth Building samthom Road Mundemveli , Kochi -682507

                  Today i changed my gas cylinder in my home, that time i notice the Gas cylinder is leaking. so used to check the cylinder is very old one gas leaking from the tip continuesly. this type o[censored]nresponsible duties may couses to big accident. i need to change this cylinder from my home ASAP and alternative a newcylinder
                  Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                    V
                    vijayakumar.om
                    Mar 10, 2022
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                    Complaint against bharat gas agency reg

                    Address: gummidipoondi, tiruvallur district, tamilnadu 601201

                    I have received my LPG cylinder from Leema Bharat Gas Agency (Distributor Code:165510) Gummidipoondi Phone No.[protected]. Tiruvallur District, Tamilnadu. My consumer no. 21865774

                    In the Bill the amount of cylinder shows Rs.915.00. But Gas Agency delivery boy asked to pay Rs.1000/- which is more than Rs.85. When we refused he didnot deliver the cylinder to us. And also he started to move from that place. As i need cylinder...
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                    H
                    HarshareddyMN
                    from Hyderabad, Andhra Pradesh
                    Mar 9, 2022
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                    Cyberabad filling station survey 41, HYD is cheating customers by not filling enough petrol into the vehicles. I recently paid 1082 for 10 litres and they did not even fill for 1 litre. When asked they started arguing that my car has a faulty sensor. Then they filled another 5 litres which is also incomplete and my car showed no meter reading. Then after a lot of argument from their side, they agreed to fill another 10 litres which showed correct meter reading that should have showed the first time. I was cheated for 15 litres which amounts for Rupees 1600
                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                      A
                      abhilash kesharwani
                      Mar 8, 2022
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                      Address: KESHARWANI MEDICAL STORE, SABJI MANDI RAJAPUR

                      Cylinder ek din lagaya hua hai aur gas nikalna band ho gaya jabki cylinder ka wajan full hai
                      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                        S
                        Sateesh Maheshwaram
                        Mar 8, 2022
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                        CCAvenue Payment was successful however KRK Distributer says no payment received, despite of showing payment proof (UPI ID) and bank statement distributor rejected to delivery of GAS Cylinder
                        Booking id: 82547
                        Customer no: 74895398
                        Distributor Name: KRK POWER BHARATGAS AGENCY
                        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                        Mar 08, 2022
                        Updated by Sateesh Maheshwaram                         Received following update without any resolution after complaining on Bharatgas complaints (https://www.bharatpetroleum.in/enquiry-gas.aspx), customer care number is always busy,

                        Subject : Your ComplaintNo. 04215179 dated[protected]:03:51

                        Best wishes from BPCL Customer Service. We are pleased to inform you that your above grievance has been resolved as under:
                        Complaint Type : Amazon/ Payment successful but cash collected
                        Description : Complaint
                        Troubleshooting : null
                        If your grievance is not resolved to your satisfaction or you need further information / clarification in this regard, please contact us on our toll free number by mentioning the complaint number. We respect your continued association with Bharat Petroleum and assure you of our best cooperation.
                        Kindly click here for your valuable suggestion. https://bharatpetroleum.force.com/survey/survey/runtimeApp.app?invitationId=0KiC50000005A1A&surveyName=customer_satisfaction_feedback&UUID=b31ff7e0-5cdf-4b9b-a5bb-a436baa23759
                        You can visit our web site https://www.bharatpetroleum.com/feedback-complaint.aspx to contact us in future.
                        Thank you for contacting BPCL Customer Care.

                        Regards,
                        BPCL Customer Care
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                          S
                          Sabarigirisan Kunjappan
                          Mar 8, 2022
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                          Address: ராகவேந்திரா பம்ப்.50392- 11வதுவார்டு.மைசூர்ரோடு.கே.ஆர்.நகர்.கர்நாடகா

                          பாத்ரூம்செல்ல ட்ரக் டிரைவர்களுக்à®�...⇄ பூட்டிவைக்கபà¯�...⇄ பாத்ரூம் சாவி தருவதில்லை.கேà®�...⇄ பாத்ரூம்கார் பயனாளிகளுக்கà¯�...⇄ மட்டுமாம்.ஊழிய�...⇄ பேசுகிறார்களà¯�...⇄ தரம் கெட்ட பாரத்பம்பை இங்குதான்பாரà¯�...⇄
                          Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                            V
                            Venkatesha 1234
                            from Chikkaballapur, Karnataka
                            Mar 7, 2022
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                            Resolved

                            Address: Chikkabalapur Chinthamani chilakalanerpu
                            Website: Plz repound my money

                            Plz repound my money
                            Mar 8, 2022
                            Complaint marked as Resolved 
                            Resolved my problem tq so much sir
                            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                            Mar 07, 2022
                            Updated by Venkatesha 1234                             Plzz enquir my money plz slove my my money repound my money
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                              K
                              kamal2mitra
                              from Kolkata, West Bengal
                              Mar 7, 2022
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                              Address: Haldia, West Bengal, India

                              Request ID: 81867167
                              I have applied for new gas connection. When i going to check my status or to check anything like payment status etc OTP is not generating. I want to make my payment through online mode only as local distributor is asking for more money than displayed in the website. I paid the fees already, it has been deducted from my account but the status shows nothing neither I have received any confirmation from Bharat Gas. Lots of people is facing the same issue of otp limit exceeded popup and payment failure.
                              Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                M
                                Mr. Mercy
                                Mar 7, 2022
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                                Address: Aurangabad Baba petrol pump

                                Bajaj Capital company Fake coupon Activity.
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                                  N
                                  Neha Maurya 24
                                  from Delhi, Delhi
                                  Mar 6, 2022
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                                  Address: Najafgarh Delhi
                                  Website: my.ebharatgas.com/bharatgas/QuickBook/BookAndPay?source=MB

                                  This is in reference to the latest booking that I done on bharat gas in which the payment has been deducted from my account however not reflected in their system.

                                  Please note that I tried reaching out to them first but their number are not working, too long hold & their online portal is not submitting the complaint.

                                  Attached all the docs
                                  Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                    B
                                    BEST MONEY GOLD
                                    Mar 6, 2022
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                                    Address: 625016

                                    When i went for filling air there is no N2 air the ask me to come after 1.5hours
                                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                      N
                                      Nasarat Manure
                                      Mar 6, 2022
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                                      Address: Coco bp midc taloja bel naka

                                      पेट्रोल मशीन मे चिप लगाया जा रहा है रात 2 बजे कृपया उसे रोके
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